Vendor Operations Manager, Technical Support

1 semana atrás

Sao Paulo, Brasil Google Tempo inteiro

**Mexico City, CDMX, Mexico; São Paulo, State of São Paulo, Brazil**.
**Minimum qualifications**:

- Master's degree in Business Administration or equivalent practical experience.
- 15 years of experience in technical services, specifically in service delivery.
- 5 years of experience in vendor or operations management.
- Ability to speak and write in English and Spanish or Portuguese fluently.

**Preferred qualifications**:

- Certification in Google Cloud.
- Experience collaborating with executive stakeholders across a large, global organization, and executing complex strategic and operational initiatives.
- Experience with strategy and change management in a demanding and fast-paced environment.
- Experience with spreadsheet software and SQL.
- Ability to influence without direct authority, drive change at all levels within an organization, and build working relationships.
- Excellent operational, data-driven decision making, problem-solving, project management, and communication skills.

**About the job**:
As a Vendor Operations Manager, you will be responsible for all extended workforce needs across Google Cloud, including but not limited to extended workforce strategy, vendor partner selection, governance, operations and performance management. You will partner with all Google Cloud teams in Support, Learning, Sales, and Engineering to set up new vendor engagements and improve existing ones.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Oversee a large vendor network distributed across different suppliers and sites. Own and manage the relationships with the vendor service providers, partnering closely with suppliers and internal Google Cloud teams to ensure high quality output and successful customer outcomes.
- Lead regular business reviews ensuring sites are meeting/exceeding goals.
- Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders to overcome operational challenges.
- Understand end-to-end processes impacting the operation (i.e., finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
- Act as the escalation point for internal and external escalations regarding performance, and/or supplier relationship.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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