Vendor Operations Manager, Technical Support
7 meses atrás
**Mexico City, CDMX, Mexico; São Paulo, State of São Paulo, Brazil**.
**Minimum qualifications**:
- Master's degree in Business Administration or equivalent practical experience.
- 15 years of experience in technical services, specifically in service delivery.
- 5 years of experience in vendor or operations management.
- Ability to speak and write in English and Spanish or Portuguese fluently.
**Preferred qualifications**:
- Certification in Google Cloud.
- Experience collaborating with executive stakeholders across a large, global organization, and executing complex strategic and operational initiatives.
- Experience with strategy and change management in a demanding and fast-paced environment.
- Experience with spreadsheet software and SQL.
- Ability to influence without direct authority, drive change at all levels within an organization, and build working relationships.
- Excellent operational, data-driven decision making, problem-solving, project management, and communication skills.
**About the job**:
As a Vendor Operations Manager, you will be responsible for all extended workforce needs across Google Cloud, including but not limited to extended workforce strategy, vendor partner selection, governance, operations and performance management. You will partner with all Google Cloud teams in Support, Learning, Sales, and Engineering to set up new vendor engagements and improve existing ones.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Oversee a large vendor network distributed across different suppliers and sites. Own and manage the relationships with the vendor service providers, partnering closely with suppliers and internal Google Cloud teams to ensure high quality output and successful customer outcomes.
- Lead regular business reviews ensuring sites are meeting/exceeding goals.
- Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders to overcome operational challenges.
- Understand end-to-end processes impacting the operation (i.e., finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
- Act as the escalation point for internal and external escalations regarding performance, and/or supplier relationship.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
-
Vendor Operations Manager, Small and Medium
7 meses atrás
Sao Paulo, Brasil Google Tempo inteiro**Minimum qualifications**: - Bachelor's degree in a technical or quantitative/business-oriented field, or equivalent practical experience. - 10 years of experience in technical support service delivery or vendor management. - 8 years of experience leading Inside sales, SMB Sales, operations, strategy, and change management. **Preferred...
-
Vendor Operations Manager, Small and Medium
7 meses atrás
Sao Paulo, Brasil Google Tempo inteiro**Minimum qualifications**: - Bachelor's degree in a technical or quantitative/business-oriented field, or equivalent practical experience. - 10 years of experience in technical support service delivery or vendor management. - 8 years of experience leading Inside sales, SMB Sales, operations, strategy, and change management. **Preferred...
-
Vaga de Support Vendor Manager
2 meses atrás
São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiroCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
-
Vendor Operations Program Manager
Há 4 dias
Sao Paulo, Brasil Meta Tempo inteiroMeta's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new...
-
Vendor Operations Manager, Scaled Partnerships
4 meses atrás
São Paulo, SP, Brasil Meta Tempo inteiroThe Scaled Partnerships Vendor Operations Manager will work with our team of outsourced Media Experts across the globe to ensure they are effectively deployed to deliver value to early stage creators, helping them grow and achieve their potential. **Vendor Operations Manager, Scaled Partnerships Responsibilities**: - Workforce operations: resource...
-
Sao Paulo, Brasil Google Tempo inteiroMinimum qualifications: - Bachelor's degree or equivalent practical experience - Experience managing extended workforce workflows or managing a vendor operation, including experience with vendor reporting and statement of works - Experience in operations, managing workflows in a policy, regulatory compliance, or in a trust and safety environment Preferred...
-
Vaga de Manager, Technical Support
4 semanas atrás
São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiroCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
-
Platform Technical Account Manager
6 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager preferably in Sao Paulo, Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and...
-
Global Technical Sales Manager
Há 3 dias
Sao Paulo, Brasil CPM Holdings, Inc. Tempo inteiroCrown Iron is the world leader in oil seed extraction technology, refining plants, and equipment serving global customers from its locations in the Americas, Europe, and Asia. Our passion to deliver superior quality, superior-value processing systems and technologies made us a preferred partner to the agricultural industry and beyond. **_ JOB...
-
Operations and Technical Support
Há 3 dias
Sao Paulo, Brasil Iron Systems Tempo inteiro**Operations and Technical Support**: - Resolve Incidents and Problems associated with EUS equipment and EUS software, and provide break/fix support, advice, and assistance to Authorized Users. - For hardware break/fix, ensure timely resolution or replacement of defective device. - Provide or coordinate onsite technical support to Authorized Users for...
-
Technical Customer Support Manager
Há 3 dias
Sao Paulo, Brasil Gurtam Tempo inteiroWe are looking for an enthusiastic I**mplementation Manager** to contribute to partners’ development and technical support, meeting their needs and customer service in Latin America. You will work in a fast-paced team-minded environment that rewards results, resourcefulness and initiative. The employment is possible only **remotely **with...
-
Openshift Technical Account Manager
Há 3 dias
Sao Paulo, Brasil redhat Tempo inteiro**About the job**:Work closely with customers to gain an understanding of their IT infrastructures, internal processes, and business needs and help identify relevant trends throughout the industry. The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager preferably...
-
Learning Services Vendor Operations Lead
7 meses atrás
Sao Paulo, Brasil Google Tempo inteiro**Mexico City, CDMX, Mexico; São Paulo, State of São Paulo, Brazil**. **Minimum qualifications**: - 8 years of experience in vendor management, program management, or vendor strategy - Experience in outsourced IT/Engineering services operations - Experience engaging with and managing executive stakeholders - Experience managing programs in outsourced...
-
Senior Openshift Technical Account Manager
7 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet...
-
Resident/Field Technical Support
2 meses atrás
São Paulo, Brasil HP Tempo inteiroResident/Field Technical Support Description: Position Summary: The Resident Engineer will serve as a dedicated primary technical liaison between Poly and a key global account. The Resident Engineer will be based at the customer campus for support of video operations during business hours and/or after hours for critical situations or maintenance...
-
Operations Leadership Manager
Há 7 dias
São Paulo, São Paulo, Brasil Cognizant Tempo inteiroAbout CognizantCognizant is a leading IT services provider that empowers businesses to modernize and transform their operations. With a strong presence globally, we help our clients achieve excellence in their respective domains.Salary InformationThe estimated salary for this position is $85,000 per year, based on industry standards and the location of the...
-
Itsc Support Manager
7 meses atrás
Sao Paulo, Brasil KORE Tempo inteiro**Are you a leader within the IT Support community looking to expand your horizons? **This role might be for you! We are looking for an **IT Support Manager.** **What will you do?** **ESSENTIAL FUNCTIONS**: - Lead a team of IT support technicians and specialists, fostering a culture of collaboration and excellence. - Provide strategic guidance during...
-
Sr Vendor Manager
Há 3 dias
Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiroDemonstrated excellent business discernment with strong written and oral communication in Portuguese and English - Experience in buying, account management, product management, project management, financial analysis or marketing - Strong analytical abilities and analytical skills - The ability to use both formal and informal influencing skills inside and...
-
Resident/Field Technical Support
3 semanas atrás
São Paulo, Brasil Hewlett Packard Tempo inteiroPosition Summary: The Resident Engineer will serve as a dedicated primary technical liaison between Poly and a key global account. The Resident Engineer will be based at the customer campus for support of video operations during business hours and/or after hours for critical situations or maintenance activities (though this is rare). This includes providing...
-
Vendor Management
7 meses atrás
Sao Paulo, Brasil Intland Software Tempo inteiroOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...