Locally-engaged Information Technology Professional

Há 3 dias

Brasilia, Brasil Global Affairs Canada Locally Engaged Staff Recruitment Affaires mondiales Canada Dotation des empl Tempo inteiro

**Summary of Duties**:
The Embassy of Canada to Brazil seeks an innovative, energetic, and reliable team player to provide Information Management and Technology (IM/IT) support to the mission’s Common Service Section.

Under the supervision of Global Affairs Canada, the incumbent will perform the below key responsibilities:

- Identify, resolve, and document Information Management and Technology (IM/IT) incidents reported by mission clients;
- Provide technical and procedural guidance on the use of LAN and associated IM/IT equipment;
- Provide one-on-one IM/IT coaching to mission clients as required/requested;
- Document resolutions of common or recurring IM/IT incidents for mission clients and share information with IM/IT support community;
- Monitor the mission’s IM/IT ticketing system and mission’s IM/IT mailbox on a day-to-day basis to action IM/IT incidents;
- Setup, support, and disassemble temporary IM/IT equipment required by sections or programs in/out of the mission;
- Identify, analyze, and document problems encountered on the IM/IT infrastructure;
- Coordinate and facilitate assistance from outside service technicians (3rd party support) as required;
- Provide technical and procedural guidance on the use of Audio/Video conferencing and associated equipment;
- Keep abreast of IM/IT developments within and outside of Global Affairs Canada and if appropriate, recommend use at the mission for added efficiencies and cost savings;

**Area of Selection**:
Please note that the Embassy of Canada to Brazil does not sponsor work authorizations directly or indirectly.

**ESSENTIAL QUALIFICATIONS**
- Language will be assessed further during the process.

**Education**:

- Graduation from a college or university with a specialization in computer science or related discipline.

**Language**:

- Advanced proficiency in English (written and oral)
- Advanced proficiency in Portuguese (written and oral)

**Experience**:

- A minimum of 2 years of experience in supporting a Local Area Network (LAN) and its components;
- A minimum of 2 years of experience in supporting and managing standard end-user computing devices, such as Microsoft Windows-based desktops and laptops, as well as smartphones (Android and/or iOS);
- A minimum of 1 year of experience in supporting Microsoft 365 collaboration tools like: Teams and SharePoint.

**RATED REQUIREMENTS**

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

**Knowledge**:

- Knowledge of industry standard Information Management and Technology (IM/IT) elements such as: user interfaces, devices, connectivity options, and collaboration tools;
- Knowledge of documenting, troubleshooting and escalating techniques used in the resolution of technical incidents pertaining to Information Management and Technology devices and infrastructure;

**Competencies**:

- Client Focus;
- Initiative;
- Teamwork;
- Analytical Thinking;
- Continuous Learning.

**Asset Qualifications**:

- **Language**:

- Proficiency in French, both written and oral.
- **Experience**:

- Experience working in an international environment such as an Embassy, International Organization or Multi-National Company;
- Tracking and escalating service issues using a problem tracking system, such as BMC Remedy.
- **Certifications**:

- Certification in Microsoft 365, Office 365, Teams, SharePoint, etc;
- IT Service Management Certification such as ITIL.

**Operational Requirements**:

- Willingness and ability to work occasional overtime after regular working hours/outside normal working hours
- Annual leave may be restricted due to operational needs;
- Willingness and ability to undergo training as required;
- As a member of the Canadian diplomatic presence abroad, requirement to adhere to Canada’s Code on Values and Ethics;
- Hours of Work: 37.5 hours per week, 5 days a week.

**Conditions of Employment**:
Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.
- **Valid work authorization**:Ability to obtain and hold a valid work authorization covering the entire employment period.
- **Security screening**:Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

**How to Apply**
- Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.

**Important Notes**
- The language requirement for this position is identified under the essential qualifications (lan

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