Customer Relations Agent

Há 1 mês

Rio de Janeiro, Brasil Gnosis Tempo inteiro

**What you will do**:
**About Gnosis Pay**

**About the role**

Become a part of our energetic Customer Operations team, where putting customers first and delivering world-class customer service is the core of our mission. In this role, you will engage directly with cardholders, ensuring their needs and expectations are not just met, but exceeded. This role is more than just responding to inquiries; it's about building lasting relationships, embodying our brand values in every conversation, and being an advocate for our users' needs. We expect you to actively listen to customer feedback and be a driving force for change within our organization. This includes suggesting innovative ways to enhance our service quality - from rethinking our operational processes to spearheading advancements in our internal systems.
- Engage Directly with Cardholders: Handle inquiries and concerns with a focus on providing personalized and empathetic service.
- Problem Solving: Address and resolve cardholder issues promptly, using creative and effective solutions.
- Educate and Inform: Help cardholders understand our products and services, guiding them to make the most of what we offer.
- Feedback Implementation: Actively listen to cardholder feedback and collaborate with internal teams to translate this feedback into tangible improvements in our processes and systems.
- Process Optimization: Contribute to the continuous refinement of our operational procedures to enhance cardholder satisfaction.
- Brand Advocacy: Represent and embody our company's values in every interaction, strengthening our brand’s relationship with its customers.
- Team Collaboration: Work closely with other team members and departments to develop strategies that improve overall service quality and efficiency.
- Stay Informed and Adapt: Keep up-to-date with industry trends and best practices to ensure our service standards remain cutting-edge.

**Who you are**:

- Customer-Centric: Your approach is always focused on understanding and meeting the customer needs, ensuring that every action you take contributes positively to their experience.
- Effective Communicator: With excellent verbal and written communication skills, you can convey information clearly and empathetically to a diverse range of customers.
- Familiar with Web3 & DeFi: You understand the core concepts of decentralized finance & blockchains, and have had experience buying/selling/swapping/bridging tokens.
- Problem Solver: You are adept at identifying issues and finding creative, practical solutions to resolve them efficiently.
- Empathetic Listener: You have the ability to understand and share the feelings of others, which helps in building strong relationships with cardholders.
- Team Player: You work well in a collaborative environment and are willing to share knowledge and support your colleagues.
- Adaptable and Resilient: You are comfortable with change and can maintain high performance levels even in challenging situations.
- Detail-Oriented: You pay close attention to the details, ensuring accuracy and thoroughness in your work.
- Eager to Learn: You have a strong willingness to learn and grow, staying informed about industry trends and constantly seeking ways to improve your skills.
- Advocate for Improvement: You're not just a participant but a contributor, always looking for ways to improve our services and processes.

Nice to have
- Multi-Lingual - You are fluent in multiple languages.
- Relevant Prior Experience: While not mandatory, previous experience in customer service or a related field or being a Discord mod is beneficial.

**What we can offer you**:

- Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
- Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
- Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
- Flexible and Remote Work: Not a morning person? No problem We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
- State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
- Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
- Inclusive and Diverse Culture: At Gnosis, we are committed to creating an inclusive environment that celebrates diversity. We believe our products and services are enhanced by a wide range of perspectives. All qualified

  • Customer Relations Agent

    4 semanas atrás

    Rio de Janeiro, Brasil Gnosis Tempo inteiro

    What you will do About the role Become a part of our energetic Customer Operations team, where putting customers first and delivering world-class customer service is the core of our mission. In this role, you will engage directly with cardholders, ensuring their needs and expectations are not just met, but exceeded. This role is more than just responding to...

  • Customer Support Agent

    2 meses atrás

    Rio de Janeiro, Brasil Capital Recruit Tempo inteiro

    About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...

  • Agente de Customer Success

    6 meses atrás

    Rio de Janeiro, Brasil OEmprego Tempo inteiro

    Manter um relacionamento diário com as equipes de Costumer Experience, Financeiro e Operações para tratativa de ocorrências de atendimento; Realizar contato com parceiros para resoluções de ocorrências; Realizar suporte ao time referente as demandas do dia a dia; Compartilhar as informações relevantes de uso e feedback de clientes com times...

  • Front Desk Agent

    6 meses atrás

    Rio de Janeiro, Brasil Club Med Tempo inteiro

    You are - Sociable, you know how to connect with our guests and build a trusting relationship. - Helpful and attentive, finding the right solution for all our guests. - Multilingual, you master at least two languages and are comfortable with international guests. You will - Be responsible for welcoming guests, providing information and personalising...

  • Customer Experience Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Gnosis Tempo inteiro

    About the RoleWe are seeking a highly skilled and empathetic Customer Relations Agent to join our energetic Customer Operations team at Gnosis. As a key member of our team, you will engage directly with cardholders, ensuring their needs and expectations are met and exceeded.Key ResponsibilitiesEngage Directly with Cardholders: Handle inquiries and concerns...

  • Customer Service Designer

    6 meses atrás

    Rio de Janeiro, Brasil TIM SA Tempo inteiro

    **Id da vaga**:22806 **Cargo**:Customer Service Designer (AI Curator) - Consultor(a) **Diretoria**:Chief Revenue Officer **Breakdown**:Customer Relations **UO**:Customer Curatorship **Regional**: TIM SA Headquarter **Estado**:RIO DE JANEIRO **Cidade**:RIO DE JANEIRO **Descrição do perfil** Responsável por estudar as jornadas multicanais...

  • Labor & Employee Relations Specialist Brazil

    6 meses atrás

    Rio de Janeiro, Brasil Baker Hughes Tempo inteiro

    **Would you like the opportunity to develop your career with a global energy company?** **Advance your career and join our team!** **Partner with the best** **As a Labor & Employee Relations Specialist, you will be responsible for**: - Being responsible for labor agreements and be accountable for relationship engagement with Labor Relations...

  • Principal, Customer Success Management

    6 meses atrás

    Rio de Janeiro, Brasil Intelsat Tempo inteiro

    **What you will do** - Support each customer in your portfolio with regular touch points that include KPIs of successful network performance, discussion of trouble tickets and steps taken to resolve them, and keeping executives informed during service-impacting events. - Support internal commercial and operations teams to enhance internal business policies...

  • Customer Experience Designer

    6 meses atrás

    Rio de Janeiro, Brasil TIM SA Tempo inteiro

    **Id da vaga**:22402 **Cargo**:Customer Experience Designer - Consultor(a) Sênior **Diretoria**:Chief Revenue Officer **Breakdown**:Customer Relations **UO**:Automated Customer Models to Voice **Regional**: TIM SA Headquarter **Estado**:RIO DE JANEIRO **Cidade**:RIO DE JANEIRO **Descrição do perfil**: Responsável por suportar na análise,...

  • Forecasting, Control

    Há 2 dias

    Rio de Janeiro, Brasil TIM SA Tempo inteiro

    **Id da vaga**:23805 **Cargo**:Forecasting, Control & Efficiency - Consultor(a) **Diretoria**:Chief Revenue Officer **Breakdown**:Customer Relations **UO**:Forecasting, Control & Efficiency **Regional**: TIM SA Headquarter **Estado**:RIO DE JANEIRO **Cidade**:RIO DE JANEIRO **Principais Atividades**: - Realizar elaboração do planejamento e...

  • Csr - Support Agent

    6 meses atrás

    Rio de Janeiro, Brasil Blaze Tempo inteiro

    **We are Blaze, the fastest growing casino in LATAM.** A great opportunity for an iGaming experienced Customer Service Agent with proven track record to join an exciting, growing group of passionate Internet professionals based all around the world. **Responsibilities**: - Identify and assess customers' needs to achieve satisfaction - Engage in...

  • Customer Support Agent

    2 meses atrás

    Estado do Rio de Janeiro, Brasil Bullfinch Recruitment Tempo inteiro

    **About the Company** Our client, a pioneer in crafting businesses that deliver unforgettable experiences, is in search of exceptional talent worldwide to bolster their fast-growing team. **Key Responsibilities** - Deliver detailed product and service information, ensuring all customer issues are resolved with unmatched satisfaction. - Maintain precise...

  • Spanish Customer Support Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil Blaze Tempo inteiro

    We are Blaze, a leading online casino in LATAM, revolutionizing the iGaming industry with our innovative approach.Our company was founded in 2019 by a group of entrepreneurs who shared a passion for entertainment and a deep understanding of the iGaming market. In just two years, we have established ourselves as a major player in the industry, with over 2,000...

  • Account and Relations Manager

    Há 1 mês

    Rio de Janeiro, Brasil Better Collective GmbH Tempo inteiro

    We are on the lookout for an Account and Relations Manager to maximise the business potential of our fast-growing, award-winning company. Better Collective is a leading iGaming media group that improves the sports betting & gaming experience for bettors across the world. We create a transparent and safe betting environment through innovative technologies...

  • People Lead Labor Relations Manager

    3 semanas atrás

    Região Geográfica Intermediária de Sorocaba, Brasil Mondelez International Tempo inteiro

    Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. Our employees are key ingredients to our success, and you will help deliver high-quality labor relations strategies. To accomplish this, you will provide support to managers, site leaders, and the labor function generally. How you...

  • Analista de Customer Service

    6 meses atrás

    Rio de Janeiro, Brasil OEmprego Tempo inteiro

    **Indústria - Multinacional contrata**: ANALISTA DE CUSTOMER SERVICE - Graduação completa em Administração, Relações Internacionais ou áreas afins; - Necessário experiência com atendimento ao cliente nacional e internacional; - Necessário conhecimento em exportação/legislação e condições de vendas internacionais; - Necessário inglês...

  • Analista de Customer Service

    3 meses atrás

    Rio de Janeiro, Brasil OEmprego Tempo inteiro

    ANALISTA DE CUSTOMER SERVICE - Graduação completa em Administração, Relações Internacionais ou áreas afins; - Necessário experiência com atendimento ao cliente nacional e internacional; - Necessário conhecimento em exportação/legislação e condições de vendas internacionais; - Necessário inglês fluente e espanhol intermediário; - Desejável...

  • Project Manager

    6 meses atrás

    Rio de Janeiro, Brasil Turner & Townsend Tempo inteiro

    Company Description - At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society._ - Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices...

  • People Lead Labor Relations Manager

    Há 1 mês

    Vitória De Santo Antão, Brasil Mondelez International Tempo inteiro

    People Lead Labor Relations ManagerAre You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. Our employees are key ingredients to our success, and you will help deliver high-quality labor relations strategies. To accomplish this, you will provide support to managers, site leaders, and the...

  • Voice of Customer Analyst

    3 meses atrás

    Rio de Janeiro, Brasil Donorbox Tempo inteiro

    **About Donorbox**: Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in...