Field Service and Customer Care Manager
Há 5 dias
Primary Responsibilities
Plans, directs and coordinates the daily activities of service personnel to achieve service and business objectives
Communicates with other department managers to identify potential improvements in the quality of services and/or support provided
Ability to defuse challenging internal and external customer/employee situations
Identifies service, technical and workflow skill sets assessment and mentoring to their direct reports
Develops and tracks performance objectives for all direct reports and effectively addresses and resolves employee issues
Demonstrates effective communication skills, either through team interactions or presentations to clearly articulate business objectives strategies
Effectively strategizes and drives regional business objectives
Responsible for working with the Latin America service and commercial team to meet region revenue targets
Responsible for gaining business advantage through superior service delivery in all of Latin America East.
Manages company assets including inventory and tools.
Establishes a regular cadence of activity reports for the purposes of driving business and proficiency improvements.
Responsible to meet/drive all compliance objectives
Working knowledge of life science products and workflows.
Communicates regularly with sales colleagues to drive business objectives
**Education and/or Work Experience Requirements**:
Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience
Prior experience using and/or servicing mass spectrometry or related scientific instruments
Leadership experience managing a project, group and/or teams
**Additional Requirements**:
Expert communication skills both written and verbal
Ability and willingness to lift up to 50 lbs
Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist.
Exposed to seasonal weather based on geographic region
Exposed to moving parts and electricity that require safety protocols
Willing to travel in the assigned territory and international
Good technical English level.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
-
Barueri, Brasil Philips Tempo inteiro**Job Title**: Mother and Child Care Business Marketing Manager **Job title**: The Business Marketing Manager/Specialist drives superior customer value by developing and executing the go-to-market approach to reach prioritized customer segments and ensure profitability and growth of the assigned portfolio (incl. ologies, care settings, the associated...
-
Customer Success Manager
2 semanas atrás
Barueri, Brasil Worldline Tempo inteiro**The Opportiunity** Our Digital Commerce mission is to inspire and connect businesses in the new world of commerce to exceed the expectations of their customers. To contribute to the mission of Digital Commerce, the Customer Success Manager provides a seamless customer experience at each step of the customer journey, based on portfolio knowledge and...
-
Customer Experience Manager
7 meses atrás
Barueri, Brasil Edgeuno Tempo inteiroWe're looking for a Customer Experience Manager to join the team and be responsible for the overall management of global client contracts, overseeing the development and implementation of strategies to improve the overall customer experience. You will work closely with cross-functional teams such as Network, DevOps, Marketing, and Sales to ensure that...
-
Customer Marketing Manager
1 semana atrás
Barueri, Brasil Robert Walters Tempo inteiroWe are looking for a knowledgeable and dependable Customer Marketing Manager to lead and bring to life customer marketing projects within the luxury field. This role is key in enhancing the brand's performance, hitting sales targets, and promoting sell-out growth, all while maintaining service and cost targets. Your role will involve proposing and...
-
Account Manager
Há 2 dias
Barueri, Brasil Agilent Technologies, Inc. Tempo inteiro"What's it like to work at Agilent in Sales? Watch the video" Sales: Responsible for generating existing and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products. Promotes and sells products and/or solutions to...
-
Customer Marketing Manager
2 semanas atrás
Barueri, Brasil Robert Walters Tempo inteiroWe are looking for a knowledgeable and dependable Customer Marketing Manager to lead and bring to life customer marketing projects within the luxury field. This role is key in enhancing the brand's performance, hitting sales targets, and promoting sell-out growth, all while maintaining service and cost targets. Your role will involve proposing and...
-
Service and Technical Operations Manager
Há 3 dias
Barueri, São Paulo, Brasil Sciex Tempo inteiroJob OverviewWe are seeking an experienced Service and Technical Operations Manager to join our team at Sciex. This role will be responsible for leading the daily activities of service personnel to achieve service and business objectives in Latin America East.Key ResponsibilitiesPlan, direct, and coordinate the daily activities of service personnel to achieve...
-
Sales and Business Development Manager
Há 3 dias
Barueri, São Paulo, Brasil Rieter Tempo inteiroAbout Rieter">Rieter is a leading provider of innovative solutions for the textile industry, with a rich history dating back to 1795. Our company has a long tradition of delivering high-quality products and services that meet the evolving needs of our customers.">Job Description">We are seeking an experienced Sales and Business Development Manager to join...
-
Customer Service Advocate
3 semanas atrás
Barueri, São Paulo, Brasil Agilent Technologies Inc. Tempo inteiroJob Description:We are seeking a skilled Customer Service Representative to join our team at Agilent Technologies Inc. As a key member of our customer service department, you will play a vital role in ensuring the satisfaction and loyalty of our clients.Key Responsibilities:Solve straight-forward issues, challenges, and problems within your field of...
-
Account Manager Gsi
1 semana atrás
Barueri, Brasil Black Box Tempo inteiroThe Account Manager is the catalyst behind Black Box’s success as an organization. As a consultative sales professional, the Account Manager is responsible for driving revenue growth and bringing in net new business from prospects and current customers in a designated area or market. Account Managers help solve the business needs of prospects and customers...
-
Field Technical Support
4 meses atrás
Barueri, Brasil Hewlett Packard Tempo inteiro**Job Summary** - This role is responsible for utilizing advanced technical expertise in critical technology areas or customer groups, resolving complex incidents, and collaborating on cross-technology issues. The role applies the organization's solutions to meet intricate customer needs and designs specialized support solutions. The role cultivates...
-
Customer Service Representative
7 meses atrás
Barueri, Brasil Agilent Technologies Inc. Tempo inteiroWorks on customer service assignments with broadly defined objectives - Solves straight-forward issues, challenges and problems within field of specialization **Qualifications**: Bachelors or Masters Degree or University Degree or equivalent. Typically 2+ years’ relevant experience for entry to this level. Requires general proficiency with tools,...
-
Account Manager
5 meses atrás
Barueri, Brasil Black Box Tempo inteiroThe Account Manager is the catalyst behind Black Box’s success as an organization. As a consultative sales professional, the Account Manager is responsible for driving revenue growth and bringing in net new business from prospects and current customers in a designated area or market. Account Managers help solve the business needs of prospects and customers...
-
Customer Service Representative
Há 6 dias
Barueri, Brasil Dupont Tempo inteiroDuPont Electronics & Industrial has an opening position for a Customer Service Representative (CSR) located in Barueri, **Brazil**. The Customer Service Representative is the interface between customers and our business to deliver exceptional service to our customers through the order to cash process. The Customer Service Representative provides solutions to...
-
Customer Service Representative
Há 3 dias
Barueri, Brasil Dupont Tempo inteiroDuPont Electronics & Industrial has an opening position for a Customer Service Representative (CSR) located in Alphaville, BR. The Customer Service Representative is the interface between customers and our business to deliver exceptional service to our customers through the order to cash process. The Customer Service Representative provides solutions to the...
-
South America Account Manager
Há 8 horas
Barueri, Brasil Dupont Tempo inteiroDuPont Mobility & Materials has an opening for an Account Manager in the South America area. The Account Manager (AM) role is responsible for implementing the direct sales process with selected Strategic Accounts within the M&M Performance Materials Business. Establish a sustainable business relationship with clients and coordinating the support to enable...
-
Senior Account Manager
2 semanas atrás
Barueri, Brasil Aeon Informatica Tempo inteiroWe are looking for a senior sales professional who is passionate about technology and oriented to selling solutions and services. This professional will be responsible for a portfolio of strategic clients,** **acting in a hybrid way in the maintenance of accounts and in the search for new opportunities and clients. His responsibilities include maintaining an...
-
Customer Service Assistant
Há 6 dias
Barueri, Brasil Dupont Tempo inteiroDuPont Electronics & Industrial has an opening position for a Customer Service Assistant located in Alphaville, Sao Paulo, Brazil. A successful Customer Service Assistant must be goal oriented which will enable him/her to deliver excellent support. The Customer Service Assistant will work with the Customer Service Teams for the region EMEA (Europe, Middle...
-
Account Manager Gsi
Há 1 mês
Barueri, Brasil Black Box Tempo inteiroThe Account Manager is the catalyst behind Black Box’s success as an organization. As a consultative sales professional, the Account Manager is responsible for driving revenue growth and bringing in net new business from prospects and current customers in a designated area or market. Account Managers help solve the business needs of prospects and customers...
-
Customer Service Representative
4 meses atrás
Barueri, Brasil Markem-Imaje Tempo inteiroAs a **Customer Service Representative**, you will provide customer service for M-I consumables and parts, from order receipt to delivery to the customer. **What you will do**: - Analyze and process orders for printers, parts and consumables. - Track the billing of processed orders. - Track the backlog and inform the customer about delays. - Contact the...