Customer Experience Intern

4 semanas atrás

São Paulo SP, Brasil DiDi Global Tempo inteiro

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Global Inc. is the world’s leading mobility technology platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

LI-Hybrid

Team Overview:
If you are passionate about challenges, innovation and constantly striving for excellence, we have a unique opportunity for you We are looking for an intern to join our Global CX Service Governance, a vital area responsible for improving our platform rules guided by our user experience principles.

Role Responsibilities:

- Tracking area KPIs and work closely with global teams in the problem solving;
- Using dashboards to take relevant information to enhance business & experience improvements;
- Updating management sheets or presentation to track tasks and status of initiatives in order to provide visibility to all CX teams;
- Mapping process in order to generate more efficiency and improve experience from our customers;
- Creating minutes and keep track of all agreements and learnings for specific projects.

Role Qualifications:

- Preferred degree: engineering, business administration, economics or similar;
- Passion for project management and/or process improvement;
- Must have advanced/fluent english, great communication skills to interact with multiple stakeholders from around the world;
- Good interpersonal skills and comfortable coordinating people and projects;
- Google Sheets and Presentation skills;
- Analytical skills and the ability to solve problems creatively.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

  • Customer Experience Associate Manager

    4 semanas atrás

    São Paulo, SP, Brasil Uber Tempo inteiro

    **About the Role** The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for...

  • Senior Customer Experience Designer

    2 semanas atrás

    São Paulo, SP, Brasil Bunge Tempo inteiro

    Location : BAL - SEDE City : Sao Paulo State : São Paulo (BR-SP) Country : Brazil (BR) Requisition Number : 36673 Bunge has an exciting opportunity available for Senior Customer Experience Specialist. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been...

  • Customer Experience Specialist

    1 dia atrás

    São Paulo, São Paulo, Brasil Jato Tempo inteiro

    **About us**:JATO Dynamics is a global company and the leading provider of automotive market intelligence.With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.**Role Overview**:- As a Customer Experience...

  • Customer Experience

    1 semana atrás

    São Paulo, SP, Brasil Consultoria Divulga Vagas Brasil - Empregos e Vagas Tempo inteiro

    Customers orders tracking; Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience; Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience; Help delivering an outstanding...

  • Customer Experience Specialist

    4 semanas atrás

    Sao Paulo, Brasil Allergan Aesthetics Tempo inteiro

    **Company Description** The AMI Customer Experience plays a key role in building and maintaining positive customer relationships, which can result in greater loyalty, retention and business growth. The AMI Customer Experience is responsible for leading and coordinating strategies designed to improve the customer experience across all touchpoints with...

  • Customer Experience Strategist

    Há 3 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Our Vision:At Amazon, we aim to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Our vision is to offer the earth's largest selection and lowest prices to our customers.About the Role:We are seeking a skilled Customer Experience Strategist to join our External Fulfillment (EF) Seller...

  • Analista de Customer Experience

    3 semanas atrás

    São Paulo, Brasil COLUMBIA TRADING SA Tempo inteiro

    **Descrição do Cargo** O Analista de Customer Experience desempenha um papel estratégico na gestão da experiência do cliente, com foco em compreender e antecipar suas necessidades e expectativas. Este profissional será responsável por analisar dados e feedbacks, identificar oportunidades de melhoria e implementar iniciativas que promovam uma...

  • Analista de Customer Experience

    2 semanas atrás

    São Paulo, Brasil Columbia Trading Tempo inteiro

    Descrição do CargoO Analista de Customer Experience desempenha um papel estratégico na gestão da experiência do cliente, com foco em compreender e antecipar suas necessidades e expectativas. Este profissional será responsável por analisar dados e feedbacks, identificar oportunidades de melhoria e implementar iniciativas que promovam uma experiência...

  • Project Manager

    4 semanas atrás

    São Paulo, SP, Brasil Uber Tempo inteiro

    **About the Role** - At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Safety / Advanced Support Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a...

  • Analista de Customer Experience

    2 semanas atrás

    são paulo, Brasil Columbia Trading Tempo inteiro

    Descrição do CargoO Analista de Customer Experience desempenha um papel estratégico na gestão da experiência do cliente, com foco em compreender e antecipar suas necessidades e expectativas. Este profissional será responsável por analisar dados e feedbacks, identificar oportunidades de melhoria e implementar iniciativas que promovam uma experiência...

  • Customer Experience Specialist

    2 semanas atrás

    Sao Paulo, Brasil JATO Tempo inteiro

    **Employment Type** - Full Time **Location Country** - Brazil **Location** - Sao Paulo **Job Details** - JATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives...

  • Customer Experience Manager

    Há 3 dias

    São Paulo, São Paulo, Brasil S Immobilien Gmbh Tempo inteiro

    Job RequirementsThe Customer Operations Manager will be responsible for leading our customer operations functions, ensuring excellent customer service and brand alignment.Develop and implement customer service strategiesLead a team of customer operations professionalsCollaborate with cross-functional teams to drive business growthKey qualifications include...

  • Customer Experience Strategist

    Há 2 horas

    São Paulo, São Paulo, Brasil Escalada Tempo inteiro

    The Customer Experience (CX) Strategy role at Escalada is focused on delivering innovative solutions that meet user needs. As a CX Solutions Manager, you will lead initiatives to map customer journeys, identify opportunities for improvement, and implement effective strategies for satisfaction, loyalty, and engagement.ResponsibilitiesConduct research and...

  • Customer Experience Manager

    Há 16 horas

    São Paulo, São Paulo, Brasil Wellhub Tempo inteiro

    Job DescriptionWe are seeking a seasoned sales leader to drive revenue growth and exceptional customer experience as the CX Global Sales Manager.Develop and execute sales strategies to maximize revenue while maintaining a customer-centric approach.Oversee daily operations to ensure teams meet sales, quality, and efficiency targets while delivering an...

  • Customer Experience Insights Analyst

    Há 23 horas

    São Paulo, São Paulo, Brasil Stars Group Tempo inteiro

    Job title: Customer Experience Insights AnalystLocation: Sao Paulo, BrazilOverview of the role:We have an exciting new role for a Customer Experience Insights Analyst to enhance our customer journeys and experiences through data-driven insights.Working in Flutter International's Operations Data & Analytics department, you will explore and analyse customer...

  • Analista de Customer Experience

    3 semanas atrás

    São Paulo, Brasil Netvagas Tempo inteiro

    Descrição do CargoO Analista de Customer Experience  desempenha um papel estratégico na gestão da experiência do cliente, com foco em compreender e antecipar suas necessidades e expectativas. Este profissional será responsável por analisar dados e feedbacks, identificar oportunidades de melhoria e implementar iniciativas que promovam uma experiência...

  • Analista de Customer Experience

    Há 4 dias

    São Paulo, São Paulo, Brasil COLUMBIA TRADING SA Tempo inteiro

    Descrição do CargoO Analista de Customer Experience  desempenha um papel estratégico na gestão da experiência do cliente, com foco em compreender e antecipar suas necessidades e expectativas. Este profissional será responsável por analisar dados e feedbacks, identificar oportunidades de melhoria e implementar iniciativas que promovam uma experiência...

  • Analista de Customer Experience

    Há 2 dias

    São Paulo, São Paulo, Brasil Columbia Trading Tempo inteiro

    Descrição do CargoO Analista de Customer Experience desempenha um papel estratégico na gestão da experiência do cliente, com foco em compreender e antecipar suas necessidades e expectativas. Este profissional será responsável por analisar dados e feedbacks, identificar oportunidades de melhoria e implementar iniciativas que promovam uma experiência...

  • Customer Experience Manager

    3 semanas atrás

    Sao Paulo, Brasil PepsiCo Tempo inteiro

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Customer Experience Insights Analyst

    2 semanas atrás

    São Paulo, Brasil Stars Group Tempo inteiro

    Job title: Customer Experience Insights AnalystLocation: Sao Paulo, BrazilOverview of the role:We have an exciting new role for a Customer Experience Insights Analyst to enhance our customer journeys and experiences through data-driven insights.Working in Flutter International’s Operations Data & Analytics department, you will explore and analyse customer...