Payments - Trade Implementation Manager - Associate

3 semanas atrás

Sao Paulo, Brasil JPMorgan Chase Bank, N.A. Tempo inteiro

You must be able to consult with clients to understand their technical and business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. You will be responsible for managing complex implementations that may take weeks to be completed across multiple phases while also managing multiple requests and clients simultaneously. You must also ensure all approvals, sign-offs and client documentation are obtained, time-lines and responsibilities are communicated, and hand-off is smooth. Ultimately this role is responsible for ensuring client business requirements are understood and satisfied throughout the implementation of Trade Finance customer solutions, while working closely with clients, Sales, Product, Operations, and Client Service. You will be responsible for early engagement activity, participating in finalist presentations, reviewing implementation requirements with clients pre-mandate, and supporting corporate actions.

**Responsibilities**:

- Manage Core Trade Product Implementations for JPMorgan Clients in the NA and LATAM Region.
- Conduct scoping/Introductory meetings with the client to ensure product and requirements are understood and satisfied in accordance with the client's business and needs, as well as, the firm's capabilities.
- Coordinate with J.P. Morgan internal and global partners - Trade Sales, Product Partners, Credit, Trade Risk, Legal, Compliance, Operations and Technology, ensuring all implementation tasks and activities are completed on schedule.
- Develop deal execution approach and manage all aspects of client on-boarding, documentation and technical implementation for core trade products.
- Prepare and publish Implementation status reports and presentations on regular intervals.
- Serve as an effective point of escalation on behalf of client; become the client's trusted advisor
- Contribute to initiatives on system and process enhancement and change management projects in collaboration with regional and global team members.

**Experience Required**:

- Bachelor's degree or equivalent
- Min. 10 years of experience in the client implementation, middle or back-office functions related to Trade Finance; or equivalent experience in project management & system implementation activities.
- Experience in Transaction Banking or Trade Finance product will be added advantage
- Strong project management and problem-solving skills with Excellent verbal and written communication skills. Able to communicate and interact effectively with people at all levels; Excellent written and verbal communication skills-proficiency in English, Spanish and Portuguese
- Self-directed, highly motivated, and able to work independently to deliver in a timely and accurate manner, strong attention to detail.
- Ability to work across multiple business lines, various levels of management and establish working relationships
- Technological orientation with proficiency in Microsoft Word, Excel, and PowerPoint with exposure to digital channels and electronic Banking platforms

**Preferred Skills**:

- Project management experience, including the use of project plans and issue logs
- Time management and organizational skills
- Proven ability to successfully manage conflict
- Proven leadership and meeting facilitation skills

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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