Documentation Assistant
2 semanas atrás
**SCOPE OF RESPONSABILITIES**:
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Act according to target accomplishment
Generate sales lead
Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take ownership of customers issues and follow problem thought to resolution
Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules
EDUCATION & EXPERIENCE REQUIREMENTS
**Degree**: Graduated university
**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN
**Language**: Spanish
- advanced level
**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative
**SCOPE OF RESPONSABILITIES**:
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Act according to target accomplishment
Generate sales lead
Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take ownership of customers issues and follow problem thought to resolution
Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules
EDUCATION & EXPERIENCE REQUIREMENTS
**Degree**: Graduated university
**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN
**Language**: Spanish
- advanced level
**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative
**SCOPE OF RESPONSABILITIES**:
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Act according to target accomplishment
Generate sales lead
Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take ownership of customers issues and follow problem thought to resolution
Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules
EDUCATION & EXPERIENCE REQUIREMENTS
**Degree**: Graduated university
**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN
**Language**: Spanish
- advanced level
**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative
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Documentation Assistant Jr
4 semanas atrás
Santos, Brasil COSCO SHIPPING Tempo inteiroResponsible for whole process of Import Documentation - Ensure that all mandatories information CNPJ, First POL, First Vessel, Transhipment Port, Transhipment vessel, NCM, Tare, Weight, M3, Charges were duly transferred to our system (Modallport) in order to avoid fine to Cosco and negative impact to our customers. - Submit Cargo Manifest to Customs System...