Change Management Process Specialist

3 semanas atrás

Blumenau, Brasil Mout'S Soluções em TI Tempo inteiro

Descrição da vaga

About the Position
Are you motivated by the prospect of continually improving business processes? Mouts is currently seeking a Change Management Process Specialist in OTC/PTP to join our Global Technology team, supporting one of our prestigious clients. In this role, you will play a crucial part in supporting change management for process changes from an end-to-end (E2E) perspective, facilitating trainings, managing access, and being the go-to expert for new system functionalities.

**Main Responsibilities**:

- Lead and monitor actions related to process impacts within the SMEs (Subject Matter Experts) and the business.
- Develop training material in collaboration with SMEs, including hands-on sessions.
- Conduct and lead sessions with ambassadors and train the trainers.
- Assist in mapping business activities and managing technical cutover.
- Gain a thorough understanding of system functionalities to address business adaptation challenges.
- Support roles and profiles mapping (User Access Management - UAM).
- Contribute to the Communication & Engagement Plan.
- Provide support to the hypercare team in resolving process-related incidents.
- Act as a guardian of the Project template, striving to minimize deviations from the standard.
- Facilitate smooth transitions of processes to regular business operations.

**What We Are Looking For**:

- Strong foundation in project methodologies, both Agile and Traditional.
- Proficiency in using tools for developing training materials.
- Technical understanding of business processes, specifically in Sales & Procurement.
- Knowledge of SAP systems, preferably S/4 MM or SD.
- Fluent in English.
- Skills in process design.
- Excellent communication and collaboration abilities.
- Effective problem-solving skills.

Join Mouts IT in this vital role, where you will have the opportunity to drive significant change and improve processes for one of our key clients.

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