Mobility Rider Experience Project Manager

3 semanas atrás

Sao Paulo, Brasil Uber Tempo inteiro

**About the Role**

The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for refunds and appeasements, defect reduction and experiential improvements etc. He or she will take a data driven approach to optimise our spend while identifying customer pain points and creating new processes, or improving existing processes.

We are looking for a fierce customer advocate who is extremely data-driven, a great problem solver, an excellent relationship builder, project manager, and process optimizer. If generating insights using data is not your forte, this role probably isn't for you.

**What You'll do**:

- Map the end to end journey of our customers and identify pain points and opportunities - always with the CommOps scorecard, budget, and Ops' objectives in mind
- Lead customer-facing process improvement initiatives. Align and coordinate stakeholders in CommOps and Operations teams to execute these initiatives.
- Understand the goals and priorities of Commops KPIs - both operational and financial. Understand cost constraints and champion customer obsessed processes that support these goals.
- Provide insights from customer interactions to local stakeholders to influence and facilitate decisions

**Basic Qualifications**
- The D(ecision) is with the Data - must be an analytical thinker with the ability to solve any problem in a structured way.
- Excellent strategic thinking and problem solving: Ability to create and optimize support processes in a practical manner
- Project and/or program management experience: Experience managing multiple moving parts with resource constraints
- Excellent stakeholder management skills: Experience in encouraging results in areas that aren't in your immediate responsibility. Keen understanding of the goals & priorities of your stakeholders
- Excellent communication skills: Ability to create and present decks and develop written communication pieces to engage stakeholders
- Excellent execution and high standards: You are someone who finishes what they start and keeps iterating until a process works flawlessly almost every time
- Customer obsession: You have a genuine passion for our drivers and riders and want to be a force for positive change in their touchpoints with Uber
- 100% Fluent in English required
- 3-6 years experience required

**Preferred Qualifications**
- High-growth operations or startup experience
- SQL
- Six Sigma, Change Management, and/or Project Management certifications

  • Mobility Rider Experience Manager

    2 meses atrás

    Sao Paulo, Brasil Uber Tempo inteiro

    **About the Role*** The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. The role's responsibilities is to ensure every aspect of our customer support processes is designed with our customers, and our budget, in mind -...

  • Mobility Rider Experience Project Manager

    Há 5 dias

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the RoleThe Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for refunds...

  • Mobility Rider Experience Project Manager

    2 meses atrás

    São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleThe Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for...

  • Mobility Rider Experience Project Manager

    3 semanas atrás

    São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleThe Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for...

  • Mobility Rider Experience Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the RoleThe Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. The role's responsibilities is to ensure every aspect of our customer support processes is designed with our customers, and our budget, in mind - creating...

  • Earner Experience Project Manager

    1 semana atrás

    Sao Paulo, Brasil Uber Tempo inteiro

    **About the Role** The Mobility Earner Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. They will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - helping to define and...

  • Project Operations Manager

    2 meses atrás

    Sao Paulo, Brasil ALSTOM Tempo inteiro

    Req ID:407850 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Operations Rider Experience Manager

    Há 4 dias

    Sao Paulo, Brasil Uber Tempo inteiro

    **About the Role** We are looking for an individual with strong analytical and stakeholder management skills to manage user experience in Latin America. In this role, you will be expected to: analyze problems and scope opportunities, propose solutions, and work cross-functionally to execute them to deliver our mission of providing a dependable user...

  • Project Engineering Manager

    2 meses atrás

    Sao Paulo, Brasil ALSTOM Tempo inteiro

    We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300...

  • Earner Experience Project Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleThe Mobility Earner Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. They will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - helping to define and implement...

  • Earner Experience Project Manager

    3 semanas atrás

    São Paulo, Brasil Uber Tempo inteiro

    lt;p>About the RoleThe Mobility Earner Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. They will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - helping to define and implement...

  • Project Material Manager

    2 semanas atrás

    Sao Paulo, Brasil ALSTOM Tempo inteiro

    Req ID:420761 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Project Contract Manager

    2 meses atrás

    Sao Paulo, Brasil ALSTOM Tempo inteiro

    Req ID:443044 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Project Contract Manager

    2 meses atrás

    Sao Paulo, Brasil ALSTOM Tempo inteiro

    Req ID:449580 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Project Contract Manager

    3 semanas atrás

    Sao Paulo, Brasil ALSTOM Tempo inteiro

    Req ID:449580 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Project Quality Safety Manager

    3 semanas atrás

    Sao Paulo, Brasil ALSTOM Tempo inteiro

    Req ID:430244 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Earner Experience Project Manager

    Há 5 dias

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the Role The Mobility Earner Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. They will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - helping to define and implement...

  • Cx Project Manager

    Há 7 dias

    Sao Paulo, Brasil Uber Tempo inteiro

    **About the Role** *** At Uber, providing excellent customer support to our users is a core feature of our product experience. As a CX Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, aiming to build a great experience for Eaters in...

  • Project Manager

    2 meses atrás

    Sao Paulo, Brasil Recurrent Energy Tempo inteiro

    EPC Project Manager **ABOUT THE COMPANY** **Position Title**: EPC Project Manager **Department**: ***EPC, EG **Location**: São Paulo, Brazil **Reports To**: EPC Associate Director **RESPONSABILITIES** - Project Manager responsible for overall project management (EPC Photovoltaic project). - Manage the project according to best practices of the Project...

  • Project Manager

    Há 8 horas

    Sao Paulo, Brasil Recurrent Energy Tempo inteiro

    EPC Project Manager **ABOUT THE COMPANY** **Position Title**: EPC Project Manager **Department**: ***EPC, EG **Location**: São Paulo, Brazil **Reports To**: EPC Associate Director **RESPONSABILITIES** - Project Manager responsible for overall project management (EPC Photovoltaic project). - Manage the project according to best practices of the Project...