Datar Center Technician Senior
4 semanas atrás
As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
- Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
- Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
- Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
- Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Verify security compliance for decommissions and processes data-bearing devices for destruction.
- Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
- Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
- Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.
- Embody our culture and values.
**Qualifications**:
**_Required_**
**Qualifications***:
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years’ experience supporting IT equipment or related technology.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
While not required, we also look for the following
**_Preferred Qualifications:_**
- Associate degree in computer science or other field and/or equivalent work experience.
- 3+ years’ experience supporting IT equipment or related technology.
- 2+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
**The job is based in Campinas, São Paulo**
**_
Background Check Requirements:_**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following
**_Preferred Qualifications:_**
- Associate degree in computer science or
-
Datar Center Technician Senior
2 semanas atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will...
-
Data Center Inventory Technician Senior
4 semanas atrás
Sao Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will be in charge of the inventory, checking in and out parts needed by the technitians. Prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. Microsoft’s mission is to...
-
Data Center Inventory Technician Senior
2 semanas atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will be in charge of the inventory, checking in and out parts needed by the technitians. Prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate.Microsoft's mission is to...
-
Data Center Inventory Technician
4 semanas atrás
Sao Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Data Center Inventory & Asset Technician II (DIAT), you will be in charge of the inventory, checking in and out parts needed by the technitians. Prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. Microsoft’s mission is to...
-
Data Center Senior Technician
1 semana atrás
Sao Paulo, Brasil Microsoft Tempo inteiroOverview As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment....
-
Senior Data Technician
Há 6 dias
Sao Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will...
-
Data Center Technician
4 semanas atrás
São Paulo, Brasil NetSource Tempo inteiroData Center TechnicianSubmit CandidateThe datacenter technician is a specialist who provides our customers with all support and assistance regarding technical matters and deployment of new equipment and projects, either personally visiting customers site or following up on calls and being able to collaborate and/or assign tasks to other technicians remotely...
-
Data Center Technician I
1 semana atrás
Sao Paulo, Brasil Microsoft Tempo inteiroOverview As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an...
-
Data Center Inventory Technician
2 semanas atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Data Center Inventory & Asset Technician II (DIAT), you will be in charge of the inventory, checking in and out parts needed by the technitians. Prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate.Microsoft's mission is to empower...
-
Data Center Technician I-campinas
4 semanas atrás
Sao Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our...
-
Datacenter Technician Manager
3 semanas atrás
Sao Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements...
-
Analista Sênior de Sistemas de Call Center
1 semana atrás
Sao Paulo, Brasil DIGISYSTEM Tempo inteiroAnalista Sênior de Sistemas de Call Center1 **Requisitos: Requisitos**: Pelo menos 3 anos atuando em Empresa de Call Center ou de TI com foco em atendimento de Call Center. Superior Completo em qualquer área (desejável área de TI). Noções gerais de discadores, CRM, telefonia, metodologia ágil. **Aqui você encontrará**: Oportunidade CLT; Auxílio...
-
Data Center Inventory
1 semana atrás
Sao Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries as instructed by management. You will initiate warranty claims and process returns on failed equipment. This opportunity will...
-
Data Center Technician
3 semanas atrás
Sao Paulo, Brasil A100 ROW Servicos De Dados BRA Tempo inteiroOngoing Bachelor or Associate degree in IT related fields with a proven minimum experience of 6 months on related areas. - Network cabling knowledge - Computer hardware troubleshooting, repair and parts replacements - Entry-level experience with Linux, Unix or similar OS. - Able to follow a well-defined technical standard operational procedure (SOP) - Fluent...
-
Senior Data Technician
2 semanas atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will...
-
Data Center Technician Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroThis role will be based in Campinas*In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician Manager (DCTM).Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a...
-
Data Center Inventory
Há 1 mês
Sao Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and...
-
Data Center Ops Senior Associate
4 semanas atrás
Sao Paulo, Brasil NTT Data Services Tempo inteiro**Req ID**: 225605 We are currently seeking a Data Center Ops Senior Associate to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR). Ter conhecimento prático de uma habilidade técnica. Trabalhar em atividades rotineiras e não rotineiras. Lidar com atividades rotineiras e problemas, encaminhando questões complexas ou inesperadas para...
-
Datacenter Technician Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements...
-
Data Center Technician I-campinas
2 semanas atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiroAs a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our...
