Data Center Senior Technician

5 meses atrás

Sao Paulo, Brasil Microsoft Tempo inteiro

Overview

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

  Required Qualifications:

High school diploma Advance knowledge of computer hardware and components 2+ years of experience in repair and support of IT equipment or related technology. Able communicate in English and Portuguese Able to work onsite in Campinas 100% of the time.  Available to work weekends and holidays when needed.

Responsibilities

Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues. Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures. Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches). Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework. Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed. Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Verify security compliance for decommissions and processes data-bearing devices for destruction. Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions. Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks. Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Has pride and a sense of accountability for the service quality, completeness, and resulting user experience. Embody our and . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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