Crew Accommodations Team Lead

Há 1 mês


Sao Paulo, Brasil TA Connections Tempo inteiro

TA Connections, a Fleetcor company, has joined Hotel Connections and Travelliance to become the world's leading provider of technology and services for crew logistics management. Our next-gen suite of solutions makes travel management easier and less expensive, while ensuring professional travelers worldwide remain connected, comfortable and secure throughout their journey. We are transforming the way our customers manage their operations, delivering innovative tools that enable them to make smarter, data-driven decisions while delighting the world's most mobile workforce.

Hotel Connections is headquartered in Miami, FL, with local offices in Scottsdale, London, Mexico City, Shanghai, and Singapore.

**Responsabilidades e atribuições**
The Crew Accommodations Team Lead is tasked with overseeing the agents assigned to the specific shift and ensuring that the scheduled functions and tasks of the Crew Accommodations Gol OCC desk are completed on a timely manner. The Team lead will also train, coach and mentor, ensuring productivity and service level agreements are met or exceeded. This position will need strong leadership and interpersonal skills, as well as be comfortable working under pressure in a dynamic and demanding environment.
- Assign shift responsibilities to Crew Accommodations Agents
- Ensure that Crew Accommodations agents understand and acknowledge their assigned tasks
- Handle relocations of crews that occur last minute
- Act as the main liaison between the Gol’s duty manager and TA Connections Crew Accommodations Desk
- Work closely and in sync with client’s Crew Tracking, Crew Scheduling and other groups relevant to satisfy all operational requirements.
- Maintain an environment of positiveness, open and respectful communications and professional behavior. Report any incidents in a formal and professional way to the direct Report and/or HR.
- Monitor and report agents’ attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
- Monitor and confirm that all agents have access to the tools, systems and defined resources that will allow them to perform their job duties as per Standard Operations Procedures
- Master all agent’s activities and tasks and execute them when needed, which include, but is not restricted to:

- Booking and updating hotel accommodations and ground transportation
- Last minute sourcing for hotel and Ground transportation options
- Execute and complete all routine shift activities assigned to the Team lead role such as, but not limited to:

- Daily Briefing report
- Shift Productivity report
- Shift Pass-down Report
- Other assigned on an ad-hoc basis
- Monitor performances of shifts agents for assistance with evaluations, quality assurance, and training purposes
- Constantly provide positive feedback openly to Crew Accommodations Agents and colleagues regarding their tasks, performance and issue-resolution accomplishments
- Special projects and assignments

**Requisitos e qualificações**
- Excellent verbal and written communication skills:

- English & Portuguese mandatory
- Spanish is a plus
- Ability to work in a call center - type environment
- Ability to interact with clients and business partners both electronically and via telephone
- Excellent interpersonal and client relationship skills
- Ability to manage and provide feedback to all types of individuals
- Flexibility to adapt to changing customer requirements and schedules
- Ability to handle multiple priorities in a high-volume, target-based environment
- Strong attention to detail
- Strong verbal and written communication skills
- Strong organizational skills
- Strong analytical and problem-solving skills
- Strong technical skills
- Proficient with Microsoft Office (Teams, Excel, Outlook)
- Proficient internet research skills for customer information
- Exceptionally high levels of motivation, working both independently and as part of a team
- Ability to interact, communicate and negotiate effectively
- Work on-site at GOL’s Operational Control Center

**Informações adicionais** Nossos benefícios**

**Local de Trabalho**: Aeroporto de Congonhas - SP;
Modelo de trabalho: presencial 6 x 1

VR ou VA: Para quem gosta de cozinhar a própria comida, oferecemos Vale Alimentação Prefere pedir a comida em casa mesmo? Temos Vale Refeição;
Qualidade de Vida: Temos Nosso programa conta com 4 pilares - Físico: com o Gympass, Mental: com palestras e outros programas, Social e Financeiro: com vários outros parceiros;
Saúde: Oferecemos Assistência Médica Bradesco com coparticipação e Plano Odontológico (ambos extensíveis aos dependentes legais);
Telemedicina: Você poderá realizar consultas online, via chamada de vídeo com médicos disponíveis 24h por dia e 7 dias na semana;
Seguro de Vida;
Licença paternidade estendida e programa de acompanhamento de gestantes;
E para completar, a mensalidade do Sem Parar é por nossa conta

**E aí, quer construir o


  • Team Lead Analytics

    4 semanas atrás


    Sao Paulo, Brasil Equação IT Tempo inteiro

    Estamos com uma oportunidade para um dos nossos parceiros, uma empresa com projetos nacionais e internacionais e que está em um crescimento impressionante no mercado português e Europeu. Venha fazer parte dessa equipa de sucesso! **Requisitos**: - Mínimo 4 anos de experiência na área; - Experiência como Team Lead; - Sólidos conhecimentos em Azure...


  • Sao Paulo, Brasil BOEING Tempo inteiro

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Key Account Team Lead

    4 semanas atrás


    Sao Paulo, Brasil Selzy Tempo inteiro

    We are looking for a KA Team Lead to take responsibility for our existing paying clients. You will focus on decreasing our churn rate and helping your team to reach certain goals in sales. Our marketing, design, and content team will help you along the way providing any support and materials needed. What will you need to be successful: - At least 3+ years...


  • Sao Paulo, Brasil Adyen Tempo inteiro

    **This is Adyen** Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together,...

  • Clinical Team Lead

    Há 1 mês


    São Paulo, Brasil Fortrea Tempo inteiro

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • MuleSoft Architect

    Há 3 dias


    São Paulo, Brasil SkySys Tempo inteiro

    Role : MuleSoft Architect / Team Lead Position Type: Full-Time Contract (40hrs/week) Contract Duration: 12 Months + Work Hours: US EST Work Schedule: 8 hours/day (Mon-Fri) Location: 100% remote (can work from anywhere in LATAM Countries) We are seeking a skilled MuleSoft Architect/Team Lead to join our IT department. The candidate will lead the...

  • Team Lead

    Há 1 mês


    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Bachelor's degree - Experience in retail or in fashion and consumer goods industries or in consulting - Proactiveness in taking ownership and driving business performance - Ability to build effective relationships with stakeholders and key partners - Business proficiency in English language (written and verbal) - People Management Skills This is a vacancy...


  • São Paulo, Brasil Adyen Tempo inteiro

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Sao Paulo, Brasil Siemens Energy Tempo inteiro

    **A Snapshot of Your Day** In your role as General Ledger, Closing and Reporting Team Lead: **Team Leadership** - You will lead a team of domain experts, which includes, managing of accounting issues, analysis of errors, initiation of any necessary corrections and leading process improvement activities or initiatives, if needed with support from the General...


  • Sao Paulo, Brasil AccorCorpo Tempo inteiro

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other...


  • Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Bachelor’s degree or certificate of completion of studies. - 6+ years of experience in roles such as Account Management, Sales, Retail Buyer/Associate buyer, In-stock planner/allocator, Finance/analyst roles, Marketing/merchandising roles, Product management roles or Project management roles. - At least 2 years of managing sales teams. - Fluent in...

  • Creative Services Manager

    4 semanas atrás


    Sao Paulo, Brasil Team Liquid Tempo inteiro

    **The Opportunity**: Do you have experience managing production teams and leading project management or operations? Would you consider yourself a problem solver proficient in all aspects of the production process, from ideation to post-production? Are you knowledgeable about industry-standard production equipment and software? If so, you could be a perfect...

  • IT Service Team Lead

    Há 19 horas


    Sao Paulo, Brasil FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...


  • São Paulo, Brasil IQVIA Tempo inteiro

    Working with the wider Project Management team, the Team Lead is responsible for leading a team of Senior Project Managers, Project Managers and Junior Project Managers and for ensuring translation and localization projects are delivered according to IQVIA’s standards and client requirements.  • Day-to-day line management and mentoring of a team of...


  • Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Bachelor’s degree or certificate of completion of studies. 6+ years of experience in roles such as Account Management, Sales, Retail Buyer/Associate buyer, Product or Project management roles. At least 2 years of managing sales teams. Fluent in Portuguese and Advanced English. Self-motivated, results driven, and autonomous taking responsibility for...

  • Team Manager

    4 semanas atrás


    Sao Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    Cognizant Technology Solutions is a North American IT multinational company based in New Jersey which has been in Brazil since 2009 with offices in São Paulo, Curitiba. Currently we have a team with more than a thousand associates, but we continue to grow exponentially and look for new talents who are interested in a career opportunity in one of the largest...


  • Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Bachelor’s degree or certificate of completion of studies. - 6+ years of experience in roles such as Account Management, Sales, Retail Buyer/Associate buyer, In-stock planner/allocator, Finance/analyst roles, Marketing/merchandising roles, Product management roles or Project management roles. - At least 2 years of managing sales teams. - Fluent in...


  • São Paulo, Brasil Restaurant Brands International Inc Tempo inteiro

    About Restaurant Brands International: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®,...


  • São Paulo, Brasil AccorCorpo Tempo inteiro

    Job DescriptionThe Team Lead Revenue Excellence Center will be a crucial part of our Global Revenue Management team, responsible for leading a team of Brazilian support specialists.Reporting to the Manager Revenue Excellence Center located in France, you will ensure the smooth operation and optimization of our RMS while providing guidance and support to your...

  • Gucci Team Manager

    Há 1 mês


    Sao Paulo, Brasil Groupe Kering Tempo inteiro

    Summary Role Mission As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your...