Bilingual Windows Support Analyst

Come join us

Join our team You'll contribute to planning and implementing initiatives, ensuring business continuity, and resolving complex issues. Your expertise will help us enhance operational efficiency and reduce costs. Be part of a collaborative environment where your skills will drive impactful solutions. **Together we do what matters.**

Skills and experiences
- Bachelor's Degree in Computer Science, Information Technology (IT) or related field
- Technical support experiences, technical consulting experience or information technology experience on Windows System Administration and Configuration
- Good basic understanding of: Registry, File Storage, User Accounts and Access Control, Event Logs and Auditing, Performance, Resource Monitor and Networking (TCP, IP)

About you

Characteristics that demostrate success for this role:

- Analytical, curious, agile
- Able to work in a fast-moving environment, ensuring good customer experience
- Strong multitasking skills and dealing with competing priorities
- Ability to work as a part of a broader global organization
- Team player and good communicator
- Problem-solver, patient and quality-driven
- Innovative mindset

What you'll do

Response and Resolution:

- You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
- You participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues

Readiness:

- You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement:

- You create knowledge base content dedicated towards operational efficiency while also empowering and enabling the greater support community. You share best practices with team members to enhance the quality and efficiency of customer support.
- You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Enjoy your career

Some of the best things about working at Avanade:

- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growthEngaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits:

- Meal voucher or food allowance
- Multi-benefit card up to Senior Consultant
- Medical and dental insurance
- NAV: Online platform for health management
- Certifications and training
- Life insurance
- Private pension plan
- Avababy: Pregnancy support and kit for new parents at Avanade
- Profit-sharing
- Gympass
- Childcare assistance
- Career Advisor - Career mentoring
- Birthday Off policy on your birthday and for children up to 12 years old
- Wellness sessions
- For managerial or higher positions - Company vehicle, parking, and fuel assistance

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on:

- Expanding your thinking - Experimenting courageously - Learning and pivoting

Inspire greatness in our people by:

- Empowering every voice - Encouraging boldness - Celebrating progress

Accelerate the impact of our people by:

- Amazing the client - Prioritizing what matters - Acting as one