Application Support Analyst

2 semanas atrás

Sao Paulo, Brasil Ebury Tempo inteiro

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

**Role**

Our Tech Team hubs are located in Málaga (Spain) and São Paulo (Brazil), where we are all fully remote workers Our team members are based in more than ten countries.

**You'll also**
- Work with the development teams to manage changes that require formal change control
- Maintain and promote data quality
- Promote new features as they come online via blogs, pre-recorded videos and training sessions via VC
- Create and maintain a knowledge base
- Promote self-service in the user base
- Identify common problems and themes that could be resolved by development work
- Manage tickets from the user base:

- Advanced user queries
- Data updates
- Simple configuration
- User creation

**So, what do we need from you?**
- 2+ years in a technical service environment (either Service Desk or Application Support)
- Process-driven and diligent
- Service-focussed and goal-oriented
- Good level of understanding of cloud technologies
- Experience with ZenDesk or other ticketing systems is an advantage
- English language proficiency
- Strong communication skills
- A good team player who is able to work as a part of a group or independently
- A positive attitude and being able to keep calm, find solutions or a good workaround for all problems
- Being able to work supervised and unsupervised, able to work under high pressure and to tight deadlines.
- Being able to prioritise incidents and tickets while maintaining a good level of time management.
- Proactivity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations

**And ideally, but not all mandatory**
- Direct experience on Salesforce, or similar CRM, is an advantage
- Salesforce ADM201 certification is an advantage, but not essential

**What We Offer**:

- You will be part of a remote-first distributed technology team that cares deeply about people, culture and best practices, and believes in agile principles. Take a look here and see what our team says about us
- You'll have continuous professional growth thanks to our career progression framework with regular reviews.
- You'll improve your personal development through training and certification.
- You'll contribute to our technical design through our open and collaborative Request For Comments (RFC) process.
- We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects.
- An in-depth onboarding process to make you feel part of the team from your first day.
- If you wish to improve your English skills, you'll be able to take lessons in the school of your choice.

Due to our **remote-first organisation** and our remote-focused onboarding system, you will feel a crucial part of the team from day one. Curious about what working remotely is like at Ebury? Take a look and see what our team say about us

If there's something that you can do in our Tech team, it is **growing professionally**: thanks to our career path and our collaborative and cross-team working, every day is a new adventure. **Get ready to take your career to the next level.**

LI-BF1

LI-REMOTE

**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._

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