![Software AG](https://media.trabajo.org/img/noimg.jpg)
Technical Support Consultant
2 semanas atrás
Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation. Our size means everyone has an impact and every voice is valued.
_We are big enough to compete and small enough to care._
Be you, join us.
Software AG is seeking a Technical Support Consultant to help take our industry-leading webMethods Integration Server support organization in Brazil to the next level.
This position is in the Global Support (GS) department. GS is a globally distributed organization - a 120+ team located across 9 time zones. Our team members are highly technical, with a strong knowledge of Software AG products, delivering first & second level support to end customers and employees. We have one of the highest Net Promoter Score (NPS) and Incident Satisfaction score in the industry. We take pride in delivering a highly employee-centric environment and receive high Employee Satisfaction scores as measured by Gallup.
Tasks and Responsibilities:
From day one you will be part of a team that is responsible for end-customer support, which entails proper understanding of problem, performing problem analysis, documenting reproduction steps, researching knowledge base for common solutions, and as you gain experience reproduce problems and engage R&D organization for defect resolutions. Support delivery is a team-sport. We seek team players who will collaborate with customers and peers to make our customers successful. You should be able to independently handle moderately complex technical problems in your chosen area of product expertise, and deliver solutions through research, collaboration and/or problem replication. You should be able to take direction and general guidance from senior engineers and management, while also being able to work independently.
ABOUT YOU
Academic Degree & Experience:
Bachelor’s degree, or foreign equivalent, in Computer Science, Computer/Electronics, Engineering, Telecommunications, MIS, Mathematics or a relevant technology-centered field, and 3 years of experience reflecting demonstrable ability in the skill sets described below.
Some experience in technical support or software developer role in a software company is strongly preferred.
Professional Experience: 3-5 minimum years of relevant experience
As a team member, you'll assist customers, partners and employees to troubleshoot problems they may encounter during installation, implementation and run-time issues resulting from implementation of the Software AG Integration, API and Microservices platform. As a full-fledged contributor in a team-directed, relaxed and flexible environment, you'll have plenty of opportunity to make a difference, both in your team and across the organization.
Essential Job Functions:
- Work on complex problems, delivering first and second level customer support, and engaging R&D for problems requiring third level support.
- Search knowledge base and other repositories for solutions to known problems.
- Setup lab environments to reproduce customer problems.
- Lead customer escalations situation especially associated with complex problems, steering customer and R&D to work on the issue toward solution.
- Perform problem diagnosis and root-cause-analysis by investigating diagnostics, such as the product logs, Java thread dump, heap dump, JAVA garbage collection logs and similar artifacts.
- Contribute toward knowledgebase improvement by writing and reviewing technical articles.
- Continually update product skills in Software AG products and supporting technologies by installing, testing, and using software products and attending formal and informal classes.
- Advise/guide team-members by leading-through-example and providing technical and soft-skills assistance.
- Provide after-hours coverage when required.
**Skills**:
- Strong troubleshooting skills
- Conceptual understanding of server-side core Java, multi-threaded and Data Structures usage
- Exposure to container technologies such as Docker and Kubernetes a-plus.
- Some familiarity with cloud platforms like AWS, Azure desirable
- Familiarity with Angular and accompanying technologies (HTML, CSS, JS)
- A few years’ relevant experience with Enterprise Application Integration (EAI), Distributed computing, middleware, and Relational database (Oracle, SQL Server, DB2)
- Hands-on Object-oriented programming (especially Java, but C++, C#), and/or scripting language such as Python very beneficial
- Integration product support is preferred.
- Knowledge of webMethods platform a huge advantage
- Additional Requirements/ Soft Skills:
- Fluent in English - spoken and written.
- Spanish language a-plus
- Good time management, organization, and planning skills, demonstrated by meet
-
Junior Technical Support Consultant
2 semanas atrás
Sao Paulo, Brasil Software AG Tempo inteiroABOUT THE JOB Software AG is seeking a Junior Technical Support Consultant to help take our industry-leading webMethods Integration Server support organization in Brazil to the next level. This position is in the Global Support (GS) department. GS is a globally distributed organization - a 120+ team located across 9 time zones. Our team members are highly...
-
Technical Consultant
2 semanas atrás
Sao Paulo, Brasil ACI Worldwide Tempo inteiroIf you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. As a **Technical Consultant **in **São Paulo (Brazil) **/ **Bogotá (Colombia)...
-
Technical Support Representative
Há 7 dias
Sao Paulo, Brasil Jitterbit Tempo inteiro**Company Description** Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey....
-
Sales Technical Consultant
Há 1 mês
São Paulo, Brasil Hexagon Manufacturing Intelligence Tempo inteiroHexagon Manufacturing Intelligence is seeking a Technical Sales Consultant for Design & Engineer in Brazil.Offer and provide computer simulation
-
Technical Consultant Intern
3 semanas atrás
São Paulo, Brasil Thales Tempo inteiroThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Technical Consultant Intern
3 semanas atrás
São Paulo, Brasil Thales Tempo inteiroThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Technical Support Trainee
Há 5 dias
São Paulo, São Paulo, Brasil ESET DACH Tempo inteiroTechnical Support Trainee Arbeitsort: Sao Paulo Arbeitszeit: Teilzeit Vertragsdauer: Job posting title Technical Support Trainee Job summary Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Generate valuable technical content for the channel and...
-
Technical Support Trainee
Há 2 dias
São Paulo, Brasil ESET DACH Tempo inteiroTechnical Support Trainee Arbeitsort: Sao Paulo Arbeitszeit: Teilzeit Vertragsdauer: Job posting title Technical Support Trainee Job summary Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Generate valuable technical content for the channel...
-
Technical Advisory: Consultant
Há 5 dias
São Paulo, Brasil Fime Tempo inteiroTechnical Advisory: Consultant (M/F/D)Company:Fime enables its clients to create and launch trusted and secure solutions with consulting and testing
-
Senior Technical Consultant
2 meses atrás
Sao Paulo, Brasil ABB Tempo inteiro**Senior Technical Consultant - Robotics and Discrete Automation**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity...
-
Technical Consultant
2 meses atrás
São Paulo, Brasil Vistex Tempo inteiroThe Technical Consultant is part of our success story and supports directly on the client’s side to create a perfect start with the Vistex-solutions for them. In this role you represent Vistex and assure the clients not only with wide, specialized knowledge but also with communication skills and service orientation. Essential Duties and...
-
Technical Support Trainee
Há 6 dias
São Paulo, Brasil ESET Tempo inteiroJob summary Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Generate valuable technical content for the channel and perform customer support services. This resource will be essential in the execution of support services in Brazil and in the generation of content...
-
Technical Consultant
4 semanas atrás
Sao Paulo, Brasil DocuSign Tempo inteiro**Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of...
-
Technical Solutions Consultant, Security and Privacy
4 semanas atrás
São Paulo, Brasil Google Tempo inteiroAs a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and...
-
Technical Advisory: Consultant
Há 5 dias
São Paulo, São Paulo, Estado de São Paulo, Brasil Fime Tempo inteiroTechnical Advisory: Consultant (M/F/D) Company: Fime enables its clients to create and launch trusted and secure solutions with consulting and testing services in payments, smart mobility, biometrics, and authentication. With 800+ experts around the world in over 20 locations, Fime is a multi-cultural global leading player its industry.Inspired by our...
-
Technical Support Analyst
Há 7 dias
Sao Paulo, Brasil Cepheid Tempo inteiroAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Technical Support Analyst
Há 5 dias
São Paulo, São Paulo, Brasil Oracle Tempo inteiroTechnical Support AnalystOracle is looking for Technical Support Analysts who will become NetSuite product experts, responsible for resolving client queries and concerns about Oracle's NetSuite Accounting and ERP products.Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle.As a member of the...
-
Junior Technical Support Consultant
Há 5 dias
São Paulo, São Paulo, Brasil Software AG Tempo inteiroABOUT THE JOBSoftware AG is seeking a Junior Technical Support Consultant to help take our industry-leading webMethods Integration Server support organization in Brazil to the next level.This position is in the Global Support (GS) department. GS is a globally distributed organization - a 120+ team located across 9 time zones. Our team members are highly...
-
Technical Support Trainee
Há 5 dias
São Paulo, São Paulo, Brasil Eset Tempo inteiroJob summary Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies).Generate valuable technical content for the channel and perform customer support services.This resource will be essential in the execution of support services in Brazil and in the generation of content for...
-
Technical Support Trainee
Há 5 dias
São Paulo, São Paulo, Brasil ESET Tempo inteiroJob summary Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Generate valuable technical content for the channel and perform customer support services. This resource will be essential in the execution of support services in Brazil and in the generation of content...