Linguistic Services Specialist

Há 5 dias

Porto Alegre, Brasil Inbenta Tempo inteiro

**Who we are?**

Founded in 2005, Inbenta has been at the forefront of helping companies optimize customer experience using Conversational AI (Artificial Intelligence). Inbenta’s Conversational AI platform improves customer experience by resolving user questions and tasks automatically, in a way that feels personal. Using a proprietary set of Conversational AI tools, Inbenta’s services excel at understanding language and the true intent and meaning behind user inquiries and responding accurately. Importantly, Inbenta’s Conversational AI platform prioritizes safety and compliance as a key measure of its success. Today, Inbenta offers Chat, Search, Knowledge, Benti, and Digital Instructor services that are used by over 1,000 companies globally in 90 languages.

**Key Responsibilities**:
As a Linguistic Services Specialist, you will be responsible for managing all linguistic and editorial tasks related to client projects. This role involves ensuring the accuracy and quality of linguistic deliverables, supporting clients through various project phases, and maintaining strong client relationships. You will work closely with the team leader and other team members to provide high-quality linguistic services.

**Project Setup**
- Assist in the creation of Knowledge Bases and provide support services during the initial phase of client projects.
- Conduct linguistic tuning of client projects to ensure accuracy and consistency.
- Support the testing phase prior to project go-live, ensuring all linguistic aspects are thoroughly vetted.

**Ongoing Maintenance**
- Offer post-go-live support to clients, addressing any linguistic or editorial issues that arise.
- Train clients to maintain their projects independently, providing necessary resources and guidance.
- Perform ongoing linguistic and editorial maintenance services to ensure project quality.
- Produce detailed reports for clients, summarizing project progress and any issues resolved.

**Client Support and Training**
- Resolve all support issues related to linguistic matters promptly and efficiently.
- Provide comprehensive training for clients during both the setup and maintenance phases.
- Collaborate with the Lexicon Team to integrate and maintain Universal Lexicons.

**Additional Responsibilities**
- Create and translate training materials for clients.
- Participate in Proof of Concepts (POCs) and Demos, making necessary linguistic adjustments.
- Ensure continuous improvement of linguistic services and processes.

**Qualifications**:
**Education and Experience**
- Education: Bachelor’s degree or equivalent work experience in fields such as Linguistics, Translation, journalism, philology, or a related field.
- Minimum of 2 years of experience in a similar role, with a focus on client-facing projects.
- Strong understanding of linguistic principles and editorial standards.
- Language Proficiency: Native French speaker with a high level of English. Proficiency in additional languages is highly desirable.
- Generative AI: Experience using Generative AI knowledge for accelerating and enhancing productivity.
- Productivity/Collaboration Tools: Experience with project management tools (Jira, ClickUp), MS Outlook, MS Excel, MS Word, MS PowerPoint, MS Teams, MS SharePoint, MS Loop, etc.

**Qualifications**:

- **Writing Skills**: Excellent written skills with the ability to deliver high-quality reports and training materials, ensuring accuracy and attention to detail.
- **Team Collaboration**: Work well with a global team, demonstrating a collaborative attitude and effective communication skills. This includes collaborating with the Lexicon Team and supporting clients through various project phases.
- **Organizational Skills**: Maintain a structured approach to project setup and ongoing maintenance, ensuring all linguistic and editorial tasks are completed efficiently and accurately.
- **Project Management Skills**: Assist in planning, scheduling, and tracking project tasks to meet client deliverables and project milestones, particularly during the setup and maintenance phases.
- **Customer-Centric Approach**: Service-oriented with a focus on client satisfaction. This includes providing comprehensive training, resolving support issues promptly, and offering post-go-live support.
- **Adaptability**: Willingness to learn and an openness to new experiences. This is essential for continuous improvement of linguistic services and processes, and for adapting to new client requirements and technologies.
- **Timelines and Deadlines**: Set realistic timelines and ensure adherence to project deadlines. This skill is crucial for managing the workload effectively, especially given the high volume of client meetings and report creation tasks.
- **Product Knowledge**: Experience with relevant technology (e.g., Chatbots, Conversational AI, Generative AI, NLP technology, etc.). This knowledge is important for conducting linguistic tuning, supporting the testing phase, and integ

  • Linguistic Services Specialist

    Há 2 dias

    Porto Alegre, Brasil Inbenta Tempo inteiro

    **Who we are?**Founded in 2005, Inbenta has been at the forefront of helping companies optimize customer experience using Conversational AI (Artificial Intelligence).Inbenta's Conversational AI platform improves customer experience by resolving user questions and tasks automatically, in a way that feels personal.Using a proprietary set of Conversational AI...

  • Linguistic Services Consultant

    1 dia atrás

    Porto Alegre, Rio Grande do Sul, Brasil Inbenta Tempo inteiro

    Job Title: Linguistic Services ConsultantAbout Us:Inbenta's mission is to optimize customer experience through innovative Conversational AI solutions. Since 2005, we've been resolving user questions and tasks automatically, providing personalized interactions for companies.Key Responsibilities:Deliver high-quality linguistic services for client projects,...

  • Service Desk Specialist

    2 semanas atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **WHAT YOU'LL DO** We are seeking a highly motivated and experienced Service Desk Specialist to join a 24 x 7 global Service Desk team within the Enterprise Cloud Services (ECS) organization for a strategic SAP customer. The Service Desk is the single point of contact for all operational enquiries regarding Incidents,...

  • Financial Operations Specialist

    Há 7 dias

    Porto Alegre, Brasil AgileEngine Tempo inteiro

    Financial Operations Specialist (Senior) ID28721Posted On 01/24/2025Job InformationCity: Porto AlegreState/Province: Rio Grande do SulPostal Code: 90000-000Industry: IT ServicesJob DescriptionAgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S and a top-3 ranked dev shop according to Clutch. We create award-winning custom software...

  • Web Scraping Specialist

    Há 3 dias

    Porto Alegre, Brasil JobFinder Spain Tempo inteiro

    Web Scraping Specialist (Senior) ID30242Posted On 02/11/2025Job InformationCity Porto AlegreState/Province Rio Grande do Sul90000-000IT ServicesJob DescriptionAgileEngine is one of the Inc. 5000 fastest-growing companies in the U and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+...

  • Service Desk Specialist

    2 semanas atrás

    Porto Alegre, Brasil Sap Tempo inteiro

    **We help the world run better****WHAT YOU'LL DO**We are seeking a highly motivated and experienced Service Desk Specialist to join a 24 x 7 global Service Desk team within the Enterprise Cloud Services (ECS) organization for a strategic SAP customer.The Service Desk is the single point of contact for all operational enquiries regarding Incidents, Service...

  • Customer Service Specialist

    4 semanas atrás

    Porto Alegre, Brasil Enpal Tempo inteiro

    Customer Service Specialist (German-speaking) | Remote | Country-WideWe actively shape a better and cleaner future by offering solar PV systems, heat pumps, battery storage systems, EV chargers, and a smart home energy management system that optimizes the operation of the hardware.We are the fastest growing energy company in Europe (FT1000 Ranking 2022 by...

  • Senior Architect Specialist

    2 semanas atrás

    Porto Alegre, Brasil GX2 Tecnologia Tempo inteiro

    **[ SENIOR ARCHITECT | SPECIALIST ]** 100% remoto | 44h semanais **A GX2** Mais do que um fornecedor de TI, somos um parceiro estratégico para a transformação digital das empresas! Na GX2 acreditamos que a ética, o respeito e a valorização das pessoas são a essência para todas as nossas realizações. Estamos há 12 anos no mercado de TI, com...

  • Client Specialist

    Há 3 dias

    Porto Alegre, Brasil Yieldstreet Tempo inteiro

    **About the Role** As a Specialist with the Private Client Group (PCG) at Yieldstreet, you'll be part of a fast-growing team, working closely with PCG's client consultants to manage the servicing needs of high-net-worth clients. You bring experience delivering white-glove service and have the ability to effectively communicate with clients. You are a...

  • Regional Credit Specialist

    3 semanas atrás

    Porto Alegre, Brasil Dll Tempo inteiro

    **Our Organization**DLL is not your average financial services company.In fact, we are above average in almost every way.With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right.And, while most companies survive fewer than 20 years, 2019 marked our 50th.We collaborate with manufacturers,...

  • Client Specialist

    4 semanas atrás

    Porto Alegre, Brasil Yieldstreet Tempo inteiro

    **About the Role**As a Specialist with the Private Client Group (PCG) at Yieldstreet, you'll be part of a fast-growing team, working closely with PCG's client consultants to manage the servicing needs of high-net-worth clients.You bring experience delivering white-glove service and have the ability to effectively communicate with clients.You are a...

  • Senior Architect Specialist

    Há 3 dias

    Porto Alegre, Brasil Gx2 Tecnologia Tempo inteiro

    **( SENIOR ARCHITECT | SPECIALIST )**100% remoto | 44h semanais**A GX2**Mais do que um fornecedor de TI, somos um parceiro estratégico para a transformação digital das empresas!Na GX2 acreditamos que a ética, o respeito e a valorização das pessoas são a essência para todas as nossas realizações.Estamos há 12 anos no mercado de TI, com abrangência...

  • Traduzir Conteúdo Acadêmico para Italieno

    Há 4 dias

    Porto Alegre, Rio Grande do Sul, Brasil Cronoshare Tempo inteiro

    Cronoshare busca um tradutor juramentado experiente em reescrever conteúdo acadêmico de português para italiano. Esta é uma oportunidade excepcional para alguém com habilidades linguísticas sólidas e conhecimento do mercado.Características da TraduçãoAlcance da tradução: Contém 6-20 páginas, necessitando precisão e cuidado. O idioma original...

  • Cloud Operations Specialist

    Há 10 horas

    Porto Alegre, Rio Grande do Sul, Brasil Referrals Only Tempo inteiro

    As a Cloud Operations Specialist - Graduate Position at Thoughtworks, you will have the opportunity to work on exciting projects and collaborate with experienced professionals. Your daily responsibilities will include:Main ResponsibilitiesYou will monitor product/service operations against key performance indicators and take corrective action when...

  • Junior Vip Specialist

    Há 3 dias

    Porto Alegre, Brasil KTO Tempo inteiro

    We are looking for a motivated and customer-focused individual to join our VIP team as a Junior VIP Specialist. In this position, you will play a key role in supporting the VIP team by ensuring that our high-value clients receive exceptional service. You will help maintain and grow relationships with VIP customers, assist in managing personalized campaigns,...

  • Junior Vip Specialist

    4 semanas atrás

    Porto Alegre, Brasil Kto Tempo inteiro

    We are looking for a motivated and customer-focused individual to join our VIP team as a Junior VIP Specialist.In this position, you will play a key role in supporting the VIP team by ensuring that our high-value clients receive exceptional service.You will help maintain and grow relationships with VIP customers, assist in managing personalized campaigns,...

  • Events Specialist

    4 semanas atrás

    Porto Alegre, Brasil BairesDev Tempo inteiro

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Platform Specialist

    Há 3 dias

    Porto Alegre, Brasil Azion Tempo inteiro

    About Azion We are the largest Edge Computing platform in Latin America and a global leader in the industry.Our platform allows companies to operate with agility, reducing latency and increasing the reliability of their applications.We are focused on simplifying application building and looking for passionate and innovative individuals to join our team!At...

  • Information Security Specialist

    3 semanas atrás

    Porto Alegre, Brasil Azion Technologies Tempo inteiro

    Estamos expandindo nossa área de segurança da informação para atender às crescentes demandas do mercado e as necessidades dos nossos clientes, adotando práticas e soluções de diversas áreas da tecnologia, como inteligência artificial, computação distribuída, processamento de eventos complexos, design de sistemas de larga escala, redes,...

  • Customer Engagement Support Specialist

    1 semana atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **What we offer** **SUMMARY**: Within Customer Engagement & Experience we drive world-class customer experience and business outcomes by passionately championing the success of our customer. We inspire and empower people to lead, orchestrate, and deliver sustainable customer value. The Customer Engagement Support (CES) team is fully engaged in the...