Inspector Complaint Vigilance Ii

2 semanas atrás

Sao Paulo, Brasil Kenvue Tempo inteiro

**INSPECTOR COMPLAINT VIGILANCE II**-2307008216W

Description

Kenvue is currently recruiting for a [INSPECTOR COMPLAINT VIGILANCE]. This position reports into LATAM Complaint Vigilance Manager] and is based at [São José dos Campos - SP]

**Who We Are**

At Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

Join us in shaping our future-and yours.

**What will you do**

Collaborates with Call Centers, Medical Safety, Marketing, Internal affiliates, External sites, and other business partners to ensure the integrity, consistency, compliance, and alignment of the end-to-end complaint vigilance process. Can assists with developing training presentations for complaint vigilance. This position will support the Triage function in LATAM & NA for consumer products and might support other Geographical regions as needed. This role reports directly to the LATAM Complaint Vigilance Manager and dotted line for the NA Complaint Vigilance Manager.

Participates directly or indirectly on regional and global complaint vigilance initiatives, and project teams to develop, consolidate, and/or improve complaint vigilance and related/interfacing processes.

**Responsibilities**:

- Contribute to Complaint Vigilance reports and presentations per established procedures. Prepares and issues meeting minutes, ensures action items are completed
- Assists with/participate in various projects and activities related to Central Complaint Vigilance process and system implementations and improvements, supports the identification of continuous improvement activities. Supports training and onboarding of peers, when necessary.
- Monitors Complaint Records in PQMS to ensure standard process is being followed and complaints are closed as required. Compile product and lot-specific complaint trending data and complaint closure metrics as requested. Supports internal and external audits and inspections as a Subject Matter Expert and backroom roles as needed. Support with Field sample room activities. Support with Field sample room activities.

**Qualifications**:
**What we are looking for**

**Required Qualifications***
- A minimum of a bachelor’s degree is required. A focus in Science, Engineering, or related discipline is preferred.
- A minimum of 2 years of related experience including Quality Assurance and/or Quality Control is required.
- Experience working in pharmaceutical, medical devices or other related or highly regulated industry is required.
- Demonstrated knowledge and expertise in quality processes and regulatory requirements is required.
- Able to write, read and communicate in English.

***

**Other Preferred Experiences**:

- Ability to write, read and communicate in Spanish is an asset.
- A customer-oriented profile and ability to balance processes execution excellence maintaining an innovative mindset is an asset.
- Experience working in highly regulated environment with agencies such as FDA, ANVISA, INVIMA, COFEPRIS, etc is an asset.
- Experience supporting manufacturing, packaging, and development operations is preferred.
- Experience supporting many/all aspects of the complaint vigilance life cycle for pharmaceutical, device, and /or cosmetic products is preferred.
- Experience with one or more technologies supporting complaint handling preferred.
- Experience in the creation, update, and management of complaint files from complaint identification through closure is desired.
- Expertise with root cause analysis techniques including but not limited to: Brainstorming, data analysis and collection tools, 5 Whys, Fishbone (Cause and Effect), FMEA, and DMAIC preferred
- Experience with tools and techniques supporting qualitative risk analysis including but not limited to: Probability and impact assessment (likelihood of recurrence and potential effect), probability and impact matrix (risk ratings, rating rules), and risk categorization (by root causes, other qualifiers) is prefered
- Experience with systems and tools supporting analysis and reporting preferred.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Latin America-Brazil-São Paulo-São José dos Campos

Organization J&J Brazil

Jo

  • Complaint Manager

    2 semanas atrás

    Sao Paulo, Brasil Kenvue Tempo inteiro

    **COMPLAINT MANAGER**-2307003338W Description Johnson & Johnson New Planned Consumer Health Company, based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S® Baby, BAND-AID®, NEUTROGENA®, TYLENOL®, MOTRIN®,...

  • Complaint Intake Analyst

    2 semanas atrás

    Sao Paulo, Brasil ABBVIE Tempo inteiro

    ***Main responsibilities**: - Conducts follow ups to obtain all missed information and include all attempts in complaint database; - Partner with internal stakeholders for adverse events; - Handling sensitive conversations with patients, customers and healthcare professional; - Supports more complex complaints that are escalated and serves as a Subject...

  • Manager Commercial Quality Medtech Latam

    4 semanas atrás

    Sao Paulo, Brasil Johnson & Johnson Tempo inteiro

    **We are searching for the best talent for Manager Commercial Quality MedTech LATAM to be in Sao Paulo or San Jose dos Campos or Mexico City or Santiago de Chile or Bogota.** Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and...

  • Manager Commercial Quality Medtech Latam

    Há 19 horas

    Sao Paulo, Brasil Johnson & Johnson Tempo inteiro

    **We are searching for the best talent for Manager Commercial Quality MedTech LATAM to be in Sao Paulo or San Jose dos Campos or Mexico City or Santiago de Chile or Bogota.** Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and...

  • Reporting Specialist I

    4 semanas atrás

    Sao Paulo, Brasil ABBVIE Tempo inteiro

    Purpose: - Describe the primary goals, objectives or functions or outputs of this position._ The Reporting Specialist I is responsible for executing all of the reporting, in partnership with internal and external stakeholders. The individual will also partner with internal teams such as pharmacovigilance, local in-country teams, and the device quality...

  • Eletrotecnico Ii

    2 semanas atrás

    Sao Paulo, Brasil Cummins Inc. Tempo inteiro

    **Eletrotecnico II** **Description** Diagnoses and completes less complex repairs to generators and components at the customer’s site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to...

  • Driver Examiner Ii

    2 meses atrás

    Sao Paulo, Brasil ICBC Tempo inteiro

    At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...

  • Manager Commercial Quality Medtech Latam

    Há 5 dias

    São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    We are searching for the best talent for Manager Commercial Quality MedTech LATAM to be in Sao Paulo or San Jose dos Campos or Mexico City or Santiago de Chile or Bogota.Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers...

  • Manager Commercial Quality Medtech Latam

    Há 5 dias

    São Paulo, São Paulo, Brasil Johnson And Johnson Tempo inteiro

    We are searching for the best talent for Manager Commercial Quality MedTech LATAM to be in Sao Paulo or San Jose dos Campos or Mexico City or Santiago de Chile or Bogota.At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where...

  • Regulatory Affairs Specialist

    2 semanas atrás

    Sao Paulo, Brasil Edwards Lifesciences Tempo inteiro

    Make a meaningful difference to patients around the world. From design to production, our Regulatory Affairs teams help guide our innovative technologies through complex international regulatory environments. Working in partnership with external government and regulatory authorities, and alongside diverse internal stakeholders, your close attention to detail...

  • Eletrotecnico Ii

    Há 5 dias

    São Paulo, São Paulo, Brasil Cummins Inc. Tempo inteiro

    Eletrotecnico IIDescriptionDiagnoses and completes less complex repairs to generators and components at the customer's site.Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needsApplies the use of specialized tools and follows documented procedures and policies to diagnose and...

  • Customer Success Manager Ii

    2 meses atrás

    Sao Paulo, Brasil Dynatrace Tempo inteiro

    Company Description We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. **Job Description**: The world needs perfect software and...

  • Customer Success Manager Ii

    3 semanas atrás

    Sao Paulo, Brasil Dynatrace Tempo inteiro

    Company Description We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. **Job Description**: The world needs perfect software and...

  • Customer Success Manager Ii

    2 meses atrás

    Sao Paulo, Brasil Dynatrace Tempo inteiro

    Customer Success Managers are a key player in ensuring our customers achieve all of their goals as they utilize our solution. You will parter cross-functionally to drive the success of your customers utilizing Dynatrace. The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung,...

  • Customer Success Manager Ii

    2 meses atrás

    Sao Paulo, Brasil Dynatrace Tempo inteiro

    Customer Success Managers are a key player in ensuring our customers achieve all of their goals as they utilize our solution. You will parter cross-functionally to drive the success of your customers utilizing Dynatrace. The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung,...

  • Driver Examiner Ii

    Há 6 dias

    São Paulo, São Paulo, Brasil ICBC Tempo inteiro

    At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you wantto make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to bepart of a talented, diverse and inclusive team that is driven to serve its customers and community. You...

  • Driver Examiner Ii

    Há 5 dias

    São Paulo, São Paulo, Brasil ICBC Tempo inteiro

    At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you wantto make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to bepart of a talented, diverse and inclusive team that is driven to serve its customers and community. You...

  • Reporting Specialist I

    Há 5 dias

    São Paulo, São Paulo, Brasil ABBVIE Tempo inteiro

    Purpose: Describe the primary goals, objectives or functions or outputs of this position._The Reporting Specialist I is responsible for executing all of the reporting, in partnership with internal and external stakeholders. The individual will also partner with internal teams such as pharmacovigilance, local in-country teams, and the device quality assurance...

  • Customer Experience Associate Ii

    Há 7 dias

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Success Manager Ii

    Há 5 dias

    São Paulo, São Paulo, Brasil Dynatrace Tempo inteiro

    Company DescriptionWe're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.Job Description:The world needs perfect software and...