Estágio em Customer Solutions
5 meses atrás
**RESUMO DA POSIÇÃO**
**Resumo da Posição**:Estágio Customer Solutions
**Localização**:Sede -São Paulo
**Modalide**:Híbrida
**Área / BU**:Customer Solutions
**Reporte**:Gerentes CS
**Alguma pessoa interna mapeada? **Não
**Propósito da posição**
Entrar na Nestlé significa que você está se juntando à maior empresa de alimentos e bebidas do mundo. Em nosso núcleo, temos um ambiente diverso e inclusivo, com pessoas apaixonadas, movidas pelo propósito de melhorar a qualidade de vida e contribuir para um futuro mais saudável. E procuram a cada dia mais crescer juntas, ter espírito de dono e trabalhar com excelência.
Nesta posição sua principal missão será atender o cliente buscando excelência na prestação de serviço com comprometimento e engajamento; Identificar e desenvolver plano de ação para as oportunidades relacionadas ao nível de serviço influenciando áreas internas envolvidas para sua execução; Buscar oportunidades e soluções inovadoras para simplificação de processos e aumentar a satisfação dos clientes.
**O dia a dia...**
- **Tratativas de ocorrências no ambiente de entrega;**:
- **Acompanhamento de KPIs;**:
- **Contato com stakeholders internos e externos;**:
- **Governança de planos e regras dos processos com as áreas envolvidas no fluxo;**:
- **Garantir uma boa interface e fluxo informações entre Customer Solutions e as demais áreas.**
**O que vai contribuir para o seu sucesso?**
- **Perfil colaborativo e aptidão para trabalho em equipe**:
- **Capacidade de resolução de conflitos**:
- **Mentalidade de causa raiz**:
- **Execução de tarefas em alto volume e capacidade de priorização**:
- **Habilidade de transitar entre tarefas diferentes**:
- **Orientação ao serviço
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