IT Support Analyst

2 semanas atrás

São Paulo SP, Brasil Cognizant Tempo inteiro

**IT Support Analyst**

**Who We Are**

**What You’ll Do**

As an IT Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.

**Key Responsibilities**
- Talking via audio/video-conferences with users and suppliers in the local language to understand the user's request/complaint, as well as the steps required for reproduction and solution;
- Perform root cause analysis of incidents.
- Investigation and diagnosis of problems in the monitored environments and scope of this proposal.
- Resolving identified problems (developing solutions to the problems identified for the systems directly under their responsibility, and opening requests for improvements with suppliers for third-party packages).
- Meeting legal demands and system improvements.
- Updating environments.
- Follow-up on improvement/correction deploys.
- Providing services within the SLA agreed in the contract with the client.
- Constantly analyzing and proposing improvements to the service in order to reduce effort or eliminate redundancies.
- On-call availability to deal with critical problems.
- Proactively monitoring the service and reporting possible failures to the person responsible in Latin America.

**Preferred experience**:

- Experience with Level 3 support.
- Good programming experience for debugging and maintenance (Java, Python or.Net skills).
- Experience with SQL.
- Understanding and experience of ITIL methodology.
- Advanced English.
- Accept working in the hybrid model in São Paulo.

**Why Cognizant?**

A career in one of the largest and fastest growing IT services providers worldwide.

Ongoing support and funding with training and development plans.

A highly competitive benefits and salary package.

Opportunity to work for leading global companies.

  • IT Support Analyst

    3 semanas atrás

    Sao Paulo, Brasil KORE Tempo inteiro

    **Are you an energetic, enthusiastic, IT Support Professional?** If you are an experienced Support Analyst, then you may be the person our team needs. We are seeking an IT professional with experience providing end-user support to join our team as an IT Support Analyst. The IT Support Analyst is responsible for providing end user support for hardware,...

  • It Support Engineer

    Há 5 horas

    São Paulo, Brasil NinjaOne, LLC Tempo inteiro

    About the RoleWe are looking for an IT Support Engineer - QA Analyst, with dedication and an eye for detail to ensure quality software for our customers. You are an integral part of our team, supporting software quality testing that is pivotal for our growing suite of IT Operations software. Work on a diverse squad of software development engineers to...

  • Support Analyst

    2 semanas atrás

    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,...

  • Infrastructure Support Analyst

    4 semanas atrás

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Infrastructure Support Analyst

    1 semana atrás

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Infrastructure Support Analyst

    2 semanas atrás

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • IT Support Analyst

    2 semanas atrás

    Sao Paulo, Brasil Progression3 Tempo inteiro

    On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role. As a **Service Desk Analyst, **your **Key Responsabilities** include: - Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and...

  • IT Support Analyst

    3 semanas atrás

    Sao Paulo, Brasil Fragomen Tempo inteiro

    Job Description How will you make a difference as an IT Support Analyst? - Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service-related problems. - Diagnoses and repairs mechanical, hardware, software and system failures using established procedures. -...

  • Infrastructure Support Analyst

    Há 7 dias

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Infrastructure Support Analyst

    4 semanas atrás

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Infrastructure Support Analyst

    1 semana atrás

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Infrastructure Support Analyst

    3 semanas atrás

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Infrastructure Support Analyst

    2 semanas atrás

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Infrastructure Support Analyst

    3 semanas atrás

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Infrastructure Support Analyst

    Há 2 dias

    Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • IT Analyst +

    3 semanas atrás

    Sao Paulo, Brasil Santander Tempo inteiro

    IT Analyst + SAO PAULO, Brazil **WHAT YOU WILL BE DOING** **WHAT WE ARE LOOKING FOR** EXPERIENCE EDUCATION Ensino Superior Incompleto: Information Technology COMPETENCIES Actively Collaborate (Strength), Brings Passion (Strength), Delivers Results (Strength), Embrace Change. (Strength), Keep Promises (Strength), Show Respect (Strength), Supports...

  • Desktop Support Analyst

    3 semanas atrás

    São Paulo, Brasil Cognizant Tempo inteiro

    **Desktop Support Analyst - SJC/SP** **Who We Are** **What You’ll Do** As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Provide physical access to suppliers on demand to site/communication rooms -...

  • It Support

    4 semanas atrás

    São Paulo, Brasil Medpace Tempo inteiro

    Job SummaryDue to our continued growth, we are in need of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.ResponsibilitiesUser account administration for network, e-mail, and other applicationsProvide support to global end users on company...

  • It Support

    4 semanas atrás

    São Paulo, Brasil Medpace Tempo inteiro

    Due to our continued growth, we are in need of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.ResponsibilitiesUser account administration for network, e-mail, and other applicationsProvide support to global end users on company provided...

  • IT Analyst +

    4 semanas atrás

    Sao Paulo, Brasil Santander Tempo inteiro

    IT Analyst + SAO PAULO, Brazil WHAT YOU WILL BE DOING Requisitos Imprescindíveis - Conhecimento em Java, capacidade de análise de negócio, documentação e teste - Conhecimento em ambiente cloud ( AWS ou Azure) Requisitos Desejáveis - Experiência em na área financeira - Certificação metodologia Ágil Atividades - DEVOP backend em sistema...