Customer Success Account Mgmt
2 semanas atrás
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.
Do you have a passion for Microsoft Technologies using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to nurture long-term trusted relationships, plan a portfolio of work to drive outcomes aligned with customer's prioritized solutions and workloads globally using a breadth of technical knowledge and industry experience to identify a broad set of internal teams in highly complex or unique customer situations and ensure progress across solution areas? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you At our company, we value and celebrate the unique perspectives and contributions of individuals from all backgrounds, including Women, Black, LGBTQ+, and individuals with disabilities.
**Responsibilities**:
**Customer Relationship**
- Build long-term trusted relationships with senior customer decision makers, including their Chief Technology and Information Officers, and business unit leaders.
- Exhibit proven leadership and executive presence.
- Manage customer communication effectively during critical incidents, especially toward C-level executives.
- Orchestrate delivery through cross-functional teams, providing operational guidance.
- Lead executive committee meetings to monitor delivery progress and customer support experience, promoting a proactive agenda.
- Provide detailed reviews of service disruptions, metrics, and risk management.
- Ensure key workload environments remain operationally healthy.
- Drive change management to move the customer’s team from a reactive to a proactive approach.
- Support the Customer Success Account Management team by providing technical updates during monthly service review meetings as necessary.
- Lead monthly steering committee meetings to monitor support experience and delivery progress, addressing blockers and required actions.
- Align with Customer Success Account Managers to define a proactive activities agenda.
- Act as the voice of the customer, driving feedback and insights across communities to track and prioritize using established channels.
- Build deep technical relationships with senior IT executives and manage various stakeholder relationships to get consensus on solutions/projects.
- Drive decisions collaboratively, resolve conflicts, and ensure follow-through with exceptional communication skills. Orchestrate, lead, and influence virtual teams for successful customer project implementation.
- Influence and evolve strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health, leveraging partnerships with account team leaders and orchestrating across stakeholders.
**Trusted Advisor**
- Respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.
- Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
**Technical**
- Remove blockers in the delivery chain by engaging in onboarding assessments to build the “Know-ME” factor, proactive services, and adoption of recommended practices.
- Possess broad knowledge of Microsoft Azure Technologies (e.g., IaaS, PaaS, Networking, Dev).
- Demonstrate technical leadership to guide delivery teams in meeting customer expectations and resolving technical issues swiftly.
- Integrate Root Cause Analysis findings and remediation plans into Proactive Support Delivery Projects.
- Lead discussions with customer operational teams to track the progress of reactive incidents and proactive activities.
- Assist the customer by addressing any technical delivery concerns/questions related to Microsoft technologies and act as a single point of contact for critical issues/escalations.
- Escalate and track critical support cases.
- Utilize problem-solving skills to address customer issues through cloud technologies.
- Participate in scheduled changes to the environment as required, collaborating with Cloud Solution Architects and the Customer Success Ac
-
Customer Success Account Mgmt
3 semanas atrás
Sao Paulo, Brasil Microsoft Tempo inteiroOverview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...
-
Customer Success Account Mgmt
3 semanas atrás
Sao Paulo, Brasil Microsoft Tempo inteiroOverview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...
-
Customer Success Account Mgmt
1 semana atrás
São Paulo, Brasil Microsoft Tempo inteiroOverview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...
-
Customer Success Manager Ii
Há 2 dias
Sao Paulo, Brasil Dynatrace Tempo inteiroCustomer Success Managers are a key player in ensuring our customers achieve all of their goals as they utilize our solution. You will parter cross-functionally to drive the success of your customers utilizing Dynatrace. The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung,...
-
Customer Success Manager Ii
Há 2 dias
Sao Paulo, Brasil Dynatrace Tempo inteiroCustomer Success Managers are a key player in ensuring our customers achieve all of their goals as they utilize our solution. You will parter cross-functionally to drive the success of your customers utilizing Dynatrace. The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung,...
-
Customer Success Partner
Há 7 dias
Sao Paulo, Brasil SAP Tempo inteiro**We help the world run better** **Who you’ll become** Customer Success Partner (CSP) Responsibilities: Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within...
-
Customer Success Manager Ii
Há 2 dias
Sao Paulo, Brasil Dynatrace Tempo inteiroCompany Description We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. **Job Description**: The world needs perfect software and...
-
Sao Paulo, Brasil SAP Tempo inteiro**What we offer** We help the world run better. **Who you’ll become** Let’s help you decide - which program is right for you? **Sales Account Executive Responsibilities**: The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a...
-
Customer Success Manager
Há 5 dias
Sao Paulo, Brasil Genesys Tempo inteiroBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Position Purpose The goal of this CSM role is to establish a life-long relationship between Genesys and Genesys’ customers...
-
Customer Success
Há 22 horas
Sao Paulo, Brasil TUDO DE FILTRO Tempo inteiro**Oportunidade de Emprego: Especialista em Customer Success** **Sobre Nós**: Somos uma empresa inovadora comprometida em fornecer soluções excepcionais aos nossos clientes. Nosso foco principal é garantir o sucesso e a satisfação de cada cliente, e estamos procurando um Especialista em Customer Success apaixonado e dedicado para se juntar à nossa...
-
Customer Success Manager
Há 7 dias
Sao Paulo, Brasil Netskope Tempo inteiro**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
Customer Success Director
Há 6 dias
Sao Paulo, Brasil Intelipost Tempo inteiroNossa Área de Customer Success é responsável por garantir que nossos clientes utilizem da força de nossas soluções para irem cada vez mais longe. Se você curte desafios e é movido por resultados, este é o lugar certo para você! A missão da Equipe de Customer Success é conhecer profundamente os nossos clientes e suas operações, atuar para que...
-
Customer Success
Há 7 dias
Sao Paulo, Brasil RH EM ACAO Tempo inteiroGestão do suporte ao cliente **objetivo de reter os clientes já existentes** e, com isso, preservar a receita. **responsável por garantir a satisfação do cliente** com o que foi vendido a ele. **evitar que os clientes rompam contrato com a marca** e, assim, se aproximarem da sua marca.Relatório sobre tendências da experiência do cliente trabalhar...
-
Customer Success Specialist
Há 2 dias
São Paulo, Brasil Cropin Tempo inteiroLocation: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...
-
Customer Success Specialist
Há 2 dias
são paulo, Brasil Cropin Tempo inteiroLocation: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...
-
Customer Success Specialist
Há 2 dias
São Paulo, Brasil Cropin Tempo inteiroLocation: BrazilJob SummaryThe Senior Specialist will proactively engage with customers to provide strategic and tacticalguidance to them in order to increase the value they acquire from CropIn's suite of products.you will be responsible for working directly with customers to drive customer satisfaction and toensure that they are successful and delighted...
-
Customer Success Specialist
Há 3 dias
São Paulo, Brasil Cropin Tempo inteiroLocation: BrazilJob SummaryThe Senior Specialist will proactively engage with customers to provide strategic and tacticalguidance to them in order to increase the value they acquire from CropIn's suite of products.you will be responsible for working directly with customers to drive customer satisfaction and toensure that they are successful and delighted...
-
Customer Success Specialist
Há 3 dias
São Paulo, Brazil, BR Cropin Tempo inteiroLocation: BrazilJob SummaryThe Senior Specialist will proactively engage with customers to provide strategic and tacticalguidance to them in order to increase the value they acquire from CropIn's suite of products.you will be responsible for working directly with customers to drive customer satisfaction and toensure that they are successful and delighted...
-
Customer Success Specialist
Há 3 dias
São Paulo, SP, Brasil Cropin Tempo inteiroLocation: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful...
-
Customer Success Specialist
Há 3 dias
São Paulo, SP, Brasil Cropin Tempo inteiroLocation: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful...