Support Technician

2 semanas atrás


Sao Paulo, Brasil Iron Systems Tempo inteiro

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

**Job Title: Support Technician**

**Location: Sau Paulo Brazil**

**SUMMARY OF ROLE**
- This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk-side support for service requests and on-site problem resolution.

**KEY RESPONSIBILITIES**:

- Provide customer facing end-user support for the Global Service Delivery Desktop team
- As an Onsite Support Technician with minimum of 3+ years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

- Provide customer facing end-user support that includes:

- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support,Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
- Provide Hand and Feet support for network data and voice devices
- Able to work remotely with little or no supervision and have highspeed wifi available

**License(s) / Certification(s)**:

- CompTIA A+,ACSP



  • Sao Paulo, Brasil Smiths Group Tempo inteiro

    Location: Latin America, Brazil, Sao Paulo- Ref: JOHNCRANELATAM00773- Division: John Crane- Job Function: After Sales Service RepairSERVICE TECHNICIAN JR (TECHNICIAN III FIELD SERVICE/SUPPORT) - SERVICE TECHNICIAN JR (TECHNICIAN III FIELD SERVICE/SUPPORT)


  • Sao Paulo, Brasil Qintess Tempo inteiro

    You must have Advanced English proficiency. CI or C2 level 2+ years of experience in a technical support role. Excellent communication skills, both verbal and written. Strong analytical and problem-solving skills. Experience supporting end-users in a Windows environment. Experience with Office 365 administration and support. Experience with scripting and...

  • Desktop Support Level 1

    4 semanas atrás


    Sao Paulo, Brasil Brainotech IT Solutions Kft Tempo inteiro

    We are looking for an IT Support Technician. **Freelance contract** Skillset: Level 1 Desktop Support Support: Dispatch Project (Ticket Based) Start: ASAP Duration: 1 year + extension **Responsibilities**: - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. - Manage IMAC and desk-side support services. - Manage...

  • Eh&s Excellence Technician

    4 semanas atrás


    Sao Paulo, Brasil Dow Tempo inteiro

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...


  • Sao Paulo, Brasil Nuvei Tempo inteiro

    **Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...

  • IT Onsite Technician

    3 semanas atrás


    São Paulo, Brasil D-ploy Tempo inteiro

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • IT Onsite Technician

    3 semanas atrás


    São Paulo, Brasil D-ploy Tempo inteiro

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • SUPORTE DE 2° NÍVEL

    4 semanas atrás


    Sao Paulo, Brasil Amazon Informática Tempo inteiro

    Local de Trabalho:Santos ou Baixada Santista/SP(PRESENCIAL/VOLANTE)Horário:ComercialCLTCertificações Obrigatórias:• Certificação HDI DAST –Desktop Advanced Support Technician (HDIBrasil);• Certificação ITIL Foundation, versão 3 ou posterior;Conhecimentos OBRIGATÓRIOS necessários:• Possuir Experiência mínima obrigatória de 6 (seis) meses...

  • Field Technician 1 1

    4 semanas atrás


    Sao Paulo, Brasil Biesse Tempo inteiro

    **Biesse Group is an international company that manufactures integrated lines and machines to process wood, glass, stone, plastic and composite materials and what will come next.** **Founded in Italy in 1969 and listed in the Euronext STAR segment of the Italian Stock Exchange, we support the business evolution of our customers in the furniture, housing &...

  • Audio Visual Technician

    2 semanas atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil Hyqoo Tempo inteiro

    Ttle - Project Engneering Lead Type - Contract to Hire Location - Remote Roles and Responsibilities: Management: Lead and manage the planning, execution, and delivery of Modern Meeting room projects, ensuring timelines, budgets, and quality standards are met. Installations: Oversee the setup and configuration of new meeting rooms, coordinating with vendors,...

  • Cad Technician

    4 semanas atrás


    Sao Paulo, Brasil Moffatt and Nichol Tempo inteiro

    Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Design Technician to join our Sao Paulo office. Join the Mechanical, Electrical and Instrumentation (MEI) team here at Moffatt & Nichol and work on exciting projects that have...


  • Sao Paulo, Brasil A100 ROW Servicos De Dados BRA Tempo inteiro

    Bachelors Degree (BA or BS) in computer science or management or equivalent experience - 2+ years of Linux, UNIX administration - 2+ years troubleshooting Network installation and configuration - 2+ years triaging and repairing data center fiber optic cabling/systems and network hardware - AS/BS in Information Systems, Computer Science or related area. -...


  • Sao Paulo, Brasil ALSTOM Tempo inteiro

    Req ID:429886 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...


  • Sao Paulo, Brasil EOS Tempo inteiro

    **WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...


  • Sao Paulo, Brasil EOS Tempo inteiro

    **WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...


  • São Paulo, Brasil Randstad Tempo inteiro

    job details Service description: ... Implement occupational safety policies and actions, document audits of third parties and providers, accident investigation, preparation and validation of occupational safety documentation, such as APR, PGR, Reports, identify deviations and propose technical solutions for risk situations....


  • São Paulo, Brasil Randstad Brasil Tempo inteiro

    Service description:Implement occupational safety policies and actions, document audits of third parties and providers, accident investigation, preparation and validation of occupational safety documentation, such as APR, PGR, Reports, identify deviations and propose technical solutions for risk situations. Monitor teams in the field, supervising and...

  • SUPORTE DE 2° NÍVEL

    3 semanas atrás


    São Paulo, Brasil Amazon Informática Tempo inteiro

    Local de Trabalho: Santos ou Baixada Santista/SP (PRESENCIAL/VOLANTE) Horário: ComercialCLTCertificações Obrigatórias:• Certificação HDI DAST –Desktop Advanced Support Technician (HDIBrasil);• Certificação ITIL Foundation, versão 3 ou posterior;Conhecimentos OBRIGATÓRIOS necessários:• Possuir Experiência mínima obrigatória de 6 (seis)...


  • São Paulo, São Paulo, Brasil Randstad Brasil Tempo inteiro

    Service description:Implement occupational safety policies and actions, document audits of third parties and providers, accident investigation, preparation and validation of occupational safety documentation, such as APR, PGR, Reports, identify deviations and propose technical solutions for risk situations. Monitor teams in the field, supervising and...


  • Sao Paulo, Brasil GLOBAL HITSS Tempo inteiro

    Na Global Hitss, a inovação é o nosso combustível, a curiosidade é o nosso motor e o respeito pelo cliente é o nosso guia. Se você é movido pela paixão em criar soluções tecnológicas disruptivas, se busca constantemente desafios que ampliem os limites do possível e se acredita que colocar o cliente em primeiro lugar é a chave para o sucesso,...