Workvivo Customer Success Manager

2 meses atrás

Rio de Janeiro, Brasil Zoom Tempo inteiro

**Position Summary**: Customer Experience and Growth - Latin America will be responsible for leading our entry into the Latin American market, contributing to our go-to-market strategy, and leveraging their regional expertise to drive growth. This individual will be dedicated to growing our newly acquired customers, ensuring an exceptional customer experience and fostering long-term relationships.

**Key Responsibilities**:
**Go-to-Market Strategy**:

- Collaborate with the executive team to develop and execute a comprehensive go-to-market strategy for Latin America.
- Provide regional insights and expertise to tailor the strategy to local market dynamics.
- Identify and prioritize target markets and customer segments.

**Management of Customer Success and Onboarding**:

- Oversee the management of onboarding programs for enterprise-level customers, ensuring a seamless and successful onboarding experience.
- Develop strategies to understand and meet customer motivators, strategic goals, and business outcomes.
- Ensure the creation and execution of comprehensive success plans for customers.
- Influence product adoption and engagement through strategic guidance and support.

**Customer Engagement and Relationship Building**:

- Oversee the development and implementation of customer success strategies to ensure customer satisfaction, retention, and growth.
- Establish and maintain strong relationships with key customers, acting as a trusted advisor and advocate.
- Monitor customer health and proactively address any issues or concerns.

**Voice of the Customer and Continuous Improvement**:

- Build and share thought leadership content on employee communication and engagement.
- Represent the Voice of the Customer by engaging with Product and Engineering teams for continuous improvements.
- Translate customer feedback into product direction and strategy, ensuring alignment with customer needs.

**Regional Expertise**:

- Stay abreast of regional market trends, competitor activities, and regulatory changes.
- Adapt global best practices to fit the unique needs of the Latin American market.
- Represent the company at regional industry events and conferences.

**Collaboration and Communication**:

- Work closely with sales, marketing, product, and support teams to align efforts and drive customer success.
- Communicate effectively with internal and external stakeholders to ensure alignment and transparency.
- Provide regular updates to the executive team on regional performance and customer insights.

**Qualifications**:

- 8+ years of experience in customer success, customer experience, or a related field, with a proven track record of leadership in the Latin American market.
- Strong understanding of the Latin American business landscape, cultural nuances, and regulatory environment.
- Excellent leadership and team-building skills with a passion for developing and empowering others.
- Exceptional communication and interpersonal skills, with fluency in English, Spanish and/or Portuguese.
- Data-driven mindset with the ability to analyze metrics and drive actionable insights.
- Strong strategic thinking and problem-solving abilities.
- Willingness to travel within the region as needed**.**

**Ways of Working**
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

**Benefits**
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

**About Us**
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

**Our Commitment**
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of

  • Enterprise Account Executive

    2 semanas atrás

    Rio De Janeiro, Brasil Zoom Tempo inteiro

    Account Executive - WorkvivoWhat you can expectZoom is looking for an Account Executive to sell our Workvivo Employee Experience Platform. AEs grow awareness, adoption, and deployment across current Zoom customers as well as new prospects.About the TeamThe Zoom sales team is a dynamic force driving the company's success. With a focus on delivering...

  • Workvivo Solutions Expert

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Zoom Tempo inteiro

    Solutions Expert for WorkvivoAbout the RoleAs a Solutions Expert, you will collaborate closely with Sales Directors to understand customer business needs. You will capture requirements and demonstrate Workvivo solutions, working in collaboration with the Solutions Team, Customer Experience Team, Marketing, and Product Development. You will leverage available...

  • Workvivo Solutions Engineer

    4 semanas atrás

    Rio De Janeiro, Brasil Zoom Tempo inteiro

    Solutions Engineer, WorkvivoWhat you can expectAs a Solutions Engineer, you will collaborate with Sales Directors, engage in a consultative selling, and understand the customer’s business needs. You will also capture needs and requirements and then demonstrate and propose Workvivo solutions. You will work in close collaboration with the Solutions Team, the...

  • Customer Success Manager

    3 meses atrás

    Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    About Carrot: Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for...

  • Customer Success Manager

    5 meses atrás

    Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    About Carrot FertilityCarrot Fertility is a leading global fertility care platform that supports individuals and families through various life milestones. Our comprehensive clinical program delivers cost savings for employers and award-winning experiences for millions of people worldwide.The RoleWe are seeking a Customer Success Manager to support new and...

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    About Carrot FertilityCarrot Fertility is a leading global fertility and family-building platform that provides comprehensive clinical programs for everyone, everywhere. Trusted by multinational employers, health plans, and health systems, Carrot's innovative approach delivers industry-leading cost savings and award-winning experiences for millions of people...

  • Workvivo Solutions Engineer

    Há 1 mês

    Rio de Janeiro, Brasil Zoom Tempo inteiro

    Solutions Engineer, Workvivo What you can expect As a Solutions Engineer, you will collaborate with Sales Directors, engage in a consultative selling, and understand the customer’s business needs. You will also capture needs and requirements and then demonstrate and propose Workvivo solutions. You will work in close collaboration with the Solutions Team,...

  • Career Opportunities: Global Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil OIA Global Tempo inteiro

    OIA Global is a leading provider of scalable and flexible supply chain solutions. Our team of 1,100 forward-thinking employees specializes in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management.As a Global Customer Success Manager, you will be responsible for providing customers with...

  • Career Opportunities: Global Customer Success Manager

    3 semanas atrás

    Rio De Janeiro, Brasil OIA Global Tempo inteiro

    Career Opportunities: Global Customer Success Manager (3736)Requisition ID 3736 - Posted - Sales Operations - Job Location (country) (1) - Job Location (region) (1)OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,100 forward-thinking employees, we specialize in 3PL, 4PL, sustainability,...

  • Latam Business Development Representative

    Há 2 dias

    Rio de Janeiro, Brasil Zoom Tempo inteiro

    What you can expect Business Development Representatives identify potential customers, build relationships with them, and generate new business opportunities. You will be responsible for researching & analyzing market trends, creating sales strategies, and presenting proposals. Your goal is to increase revenue and profitability by expanding the company's...

  • Customer Success Manager, Founder Successnew

    1 semana atrás

    Rio De Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiro

    Customer Success Manager, Founder SuccessThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private...

  • Customer Success Manager, Founder Success

    2 semanas atrás

    Rio de Janeiro, Brasil Carta Tempo inteiro

    **The Company You'll Join**: Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies,...

  • Enterprise Account Executive

    2 meses atrás

    Rio de Janeiro, Brasil Zoom Tempo inteiro

    **Account Executive - Workvivo** **What you can expect** Zoom is looking for an Account Executive to sell our Workvivo Employee Experience Platform. AE's grow awareness, adoption, and deployment across current Zoom customers as well new prospects. **About the Team** The Zoom sales team is a dynamic force driving the company's success. With a focus on...

  • Customer Success

    5 meses atrás

    Rio de Janeiro, Brasil trampos Tempo inteiro

    Se você está por aqui, já conhece a trampos. Todos os dias trabalhamos para proporcionar o encontro de 1 milhão de profissionais a mais de 14.000 empresas parceiras. Prezamos por um ambiente colaborativo e acolhedor, com pessoas que amem construir uma ótima experiência para todos os envolvidos. E para nos ajudar com esta missão, estamos contratando...

  • Senior Sales Representative

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Zoom Tempo inteiro

    Account Executive - WorkvivoAbout the RoleAt Zoom, we're seeking a skilled Account Executive to drive the adoption and growth of our Workvivo Employee Experience Platform across existing and new customer bases.Key ResponsibilitiesGrow awareness and deployment of Workvivo across current and new customersEngage with clients to understand their needs and...

  • Customer Success Manager

    5 meses atrás

    Estado do Rio de Janeiro, Brasil EBSCO Industries, Inc. Tempo inteiro

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....

  • Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intelsat. As a key member of our customer assurance team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesSupport customers in their portfolio with regular...

  • Customer Success Manager, Founder Success

    2 semanas atrás

    Rio de Janeiro, Brasil Carta Tempo inteiro

    The Company You'll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies,...

  • Customer Success Manager Lead

    Há 6 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    About Carrot FertilityCarrot Fertility is a pioneering company dedicated to expanding access to fertility and family-building care around the world. As a trusted partner to over a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings and award-winning experiences for...