Sr. Connected Vehicle Analyst
4 semanas atrás
**Job Description**:
We are seeking customer-focused professionals to join our Connected Vehicles team at General Motors (OnStar team). As a crucial part of our mission, these positions offer a unique opportunity to shape the customer experience in an innovative and dynamic environment. Join us to be part of the connected car revolution and make a difference in the future of mobility Main responsibilities are:
- Handle end-to-end OnStar Tickets (tickets raised via Call Center to solve customer complaints) and act proactively to avoid customer impact.
- Monitoring OnStar service´s health in general.
- Daily vehicle transactional activities monitoring, driving performance improvements via changes to the Hardware/Wireless Network/BackOffice.
- Manage interactions with other OnStar areas (for ex. Call Center and Carrier Teams).
- The role demands a professional to be part of a rotational basis schedule “On Call” (24x7 accessibility via phone).
Work physically at General Motors 3 times per week (TUE-THU)
**Additional Job Description**:
**Qualifications**
- Complete graduation, desirable in areas such as Engineering, Statistics, Computer Science or related.
- Mandatory English communication skills (speak/listen/read/write) and basic Spanish communication skills.
- Mandatory SQL and data extraction / preparation.
- Power BI knowledge (and others BI tools desirable) and overview data visualization.
- Experience in Hadoop, Microsoft Azure and Python would be considered a differential.
- (Desirable) Experience working with Telecom industry: Equipment/software vendors, Carriers (Cellular services providers),
- (Desirable) Knowledge of Celular telecomunication technologies (3G, 4G LTE, VoLTE).
- (Desirable) Automotive industry.
**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
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