Openshift Technical Account Manager
2 meses atrás
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account Manager in Sao Paulo, Brazil. In this role, you will provide architectural guidance and implementation consulting to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.
Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission-critical environments. As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering. TAM works proactively to prevent incidents. When a problem occurs, the TAM will work with the customer to resolve the incident by coordinating efforts within Red Hat.
TAM aims to support the development, deployment, and support teams, ensuring that the best practices for configuration, tuning, and use of Red Hat products are applied.
You will act proactively, with a critical eye on the customer environment providing information and insights to facilitate the adoption of the technologies, keeping the environment supported, understanding customer objectives and priorities increasing customer loyalty, understanding IT infrastructure, internal processes and business needs, facilitating collaboration with other vendors and advocating for customers.
What you will do-
- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms- Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.- Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.- Attain Trusted Advisor status with both key business and technical decision makers.- Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.- In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.- Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.- Provide proactive Communications in the event of a service degradation or disruption.- Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.- Provide executive level summary status reports both internally and to the customer for all high severity cases.- Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.- Foster existing unused product capabilities/functionality that could help customer's business.- Serve as the customer advocate within Red Hat- Travel regionally to visit customers occasionally
What you will bring- 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)- Competent comprehension of enterprise architecture and strategic business drivers- Direct experience with a variety of hardware vendors- Ability to manage multiple issues and projects with shifting priorities and timelines- Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely- Ability to travel for customer visits and events within the region- Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts- Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering- Experience working in DevOps environments
LI-FV1 #LI-REMOTE
About Red Hat
Red Hat
is the world’s leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere an
-
Senior Openshift Technical Account Manager
7 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet...
-
Technical Account Manager
2 meses atrás
São Paulo, SP, Brasil Corning Tempo inteiroCandidatar-se agora - Candidatar-se agoraIniciar**Por favor, aguarde...** **Data**:8 de nov de 2024 **Localização**: Sao Paulo, São Paulo, BR, 04530-001 **Empresa**:Corning **Technical Account Manager (65680)**: Pursues, secures, and executes profitable business opportunities with new and existing customers to support the achievement of the...
-
Senior Technical Account Manager
4 semanas atrás
São Paulo, Brasil NICE Tempo inteiroAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.The Technical Account Manager is a seasoned account...
-
Technical Account Manager
2 meses atrás
São Paulo, SP, Brasil Apple Tempo inteiro**Summary** Posted: 6 Nov 2024 Role Number**:200577562** Join the Wireless Technologies and Ecosystems (WTE) organization to collaborate with an outstanding team of engineers driving innovation on products used by millions of people worldwide. Within WTE, the Carrier Technologies team is looking for a highly motivated, self driven Technical Account...
-
Technical Account Manager
3 semanas atrás
São Paulo, SP, Brasil Apple Tempo inteiro**Summary** Posted: Nov 6, 2024 Role Number**:200577562** Join the Wireless Technologies and Ecosystems (WTE) organization to collaborate with an outstanding team of engineers driving innovation on products used by millions of people worldwide. Within WTE, the Carrier Technologies team is looking for a highly motivated, self driven Technical Account...
-
Technical Account Manager
2 meses atrás
São Paulo, SP, Brasil Adjust Tempo inteiroAdjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement...
-
Senior Technical Account Manager
Há 1 mês
São Paulo, SP, Brasil NICE Systems Tempo inteiroAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Technical Account Manager is a seasoned account...
-
Technical Account Manager
7 meses atrás
Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroExperience scripting or coding - Experience communicating effectively with senior leadership Are you someone that can make a huge impact on Amazon's ability to support our business growth? Are you equally comfortable digging in to business and technical issues as drilling into metrics to solve a customer problem? Then this is the position for you. We are...
-
Technical Account Manager
2 meses atrás
São Paulo, Brasil Corning Tempo inteiroTechnical Account Manager (65680)Pursues, secures, and executes profitable business opportunities with new and existing customers to support the achievement of the division’s or region’s sales and profit objectivesJOB SUMMARY The Technical Program Manager will oversee and coordinate various technical and customer-driven programs, ensuring seamless...
-
Technical Account Manager
3 meses atrás
São Paulo, SP, Brasil Talkdesk 2 Tempo inteiroAt Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our...
-
Technical Account Manager
2 meses atrás
São Paulo, SP, Brasil Adobe Tempo inteiroOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Technical Account Manager
2 meses atrás
São Paulo, Brasil Corning Tempo inteiroTechnical Account Manager (65680)Pursues, secures, and executes profitable business opportunities with new and existing customers to support the achievement of the division’s or region’s sales and profit objectivesJOB SUMMARYThe Technical Program Manager will oversee and coordinate various technical and customer-driven programs, ensuring seamless...
-
Technical Account Manager
8 minutos atrás
São Paulo, Brasil Redwood Software Tempo inteiroImportant: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.OUR MISSION At...
-
Senior Technical Account Manager
4 semanas atrás
São Paulo, Brasil NICE Tempo inteiroAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Technical Account Manager is a seasoned account...
-
Platform Technical Account Manager
6 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager preferably in Sao Paulo, Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and...
-
Middleware Technical Account Manager
7 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat services team is looking for an experienced software engineer to join us as a Red Hat Middleware technical account manager in Brasilia. In this role, you will provide architectural guidance and implementation consulting to customers for the Red Hat Middleware solutions portfolio. You will act proactively, with a critical eye on...
-
Technical Account Manager
7 meses atrás
Sao Paulo, Brasil Meta Tempo inteiroBusiness Support Engineering (BSE) team’s mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta product priorities.BSE is building a world-class enterprise support organization focused on the success of businesses leveraging our suite of Meta products. We strive to deliver service...
-
Technical Account Manager
6 meses atrás
Estado de São Paulo, Brasil Games Global Tempo inteiro**The Role**: We have an exciting opportunity for a Technical Account Manager who can embrace a customer-centric ethos, dedicated to cultivating a market-leading technical and operational partnership centered on seamless engagement, swift issue resolution, and impeccable project delivery. Champion every product and feature, leaving no technical opportunity...
-
Manager, Technical Account Management Practices
7 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat Services team is looking for a Manager to join us in any of our office locations in São Paulo, Brazil. In this role, you will manage a team of Technical Account Managers who focus on customer success, product adoption and supporting the subscription renewals. You'll work with your peers around the world to guide initiatives and...
-
Enterprise Middleware Technical Account Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Red Hat Software Tempo inteiroAbout the RoleWe are seeking a seasoned Middleware Technical Account Manager to join our Red Hat services team in Brasilia, Brazil. This role requires a proactive individual who can provide valuable insights and guidance to facilitate technology adoption, ensuring a supported environment and understanding customer objectives.Key Responsibilities:Develop...