Senior Customer Retention Specialist

3 meses atrás

Recife, Brasil Varsity Tutors Tempo inteiro

**Overview**:
Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Brazil to join our team Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need

Senior Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a full time, remote position focused on retaining existing customers during high-level escalations. Senior Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.

**Location**: Fully Remote - Based in Brazil

**About Nerdy**:
**Qualifications**:

- Fluent in English
- 3+ years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.
- Education, teaching, or tutoring experience is preferred, but not required
- High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations
- Strong problem solving skills and ability to adapt quickly in a fast-paced environment
- Conflict management skills and the ability to use high level judgment when managing customer defects
- Ability to remain calm and professional in stressful situations.
- Excellent verbal and written communication skills
- Ability to work independently and multi-task
- Equipment requirements: Required: PC or Mac with 8 GB of RAM.
- Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.

**Responsibilities**:

- Conduct and effectively manage high-volume of inbound phone calls to support current customers
- Deflect cancellation requests with a solutions oriented approach that instills confidence in the product
- Full ownership of existing customers that are at risk of canceling services
- Address complaints with the goal of increasing satisfaction and securing renewals or saves.
- Achieve client onboarding, retention, and engagement targets set by management
- Assess and understand the needs of our clients to be able to make recommendations for educational products and services
- Assist in client service and build strong relations with our students and families
- Manage client records to ensure proper follow-up
- Communicate effectively with internal team and external customers
- De-escalate and handle challenging situations on a regular basis
- Actively implement coaching and feedback in pursuit of providing customers with a high quality experience

**Varsity Tutors Leadership Principles**

Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot

**Benefits**:

- Competitive Hourly Rate ($12/hr USD)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture

  • Senior Retention Specialist

    4 meses atrás

    Recife, Brasil Varsity Tutors Tempo inteiro

    **Overview**: Varsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Brazil to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile...

  • Customer Retention Specialist

    4 meses atrás

    Recife, Brasil Varsity Tutors Tempo inteiro

    Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists based in Brazil to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning...

  • Field Service Specialist

    1 semana atrás

    Recife, Pernambuco, Brasil Beckman Coulter Diagnostics Tempo inteiro

    Job Summary: We are seeking a highly skilled Field Service Specialist to join our team at Beckman Coulter Diagnostics. As a Field Service Specialist, you will be responsible for providing technical support and maintenance services to our customers, ensuring that their equipment is running smoothly and efficiently.Key Responsibilities:Under minimal direction,...

  • Customer Success Sênior

    3 meses atrás

    Recife, Brasil ALMEIDA MACHADO SERVICOS EM GESTAO DE NEGOCIOS LTDA Tempo inteiro

    O Customer Success Sênior é responsável por liderar a equipe de Customer Success e garantir a satisfação e retenção dos clientes de alto valor da empresa. Eles devem desenvolver e implementar estratégias para maximizar o sucesso do cliente, promover a fidelização e impulsionar o crescimento do negócio.

  • Customer success sênior

    4 meses atrás

    Recife, Brasil Netvagas Tempo inteiro

    O Customer Success Sênior é responsável por liderar a equipe de Customer Success e garantir a satisfação e retenção dos clientes de alto valor da empresa. Eles devem desenvolver e implementar estratégias para maximizar o sucesso do cliente, promover a fidelização e impulsionar o crescimento do negócio.

  • Customer Success Sênior

    1 semana atrás

    Recife, Brasil BLUE TECHNOLOG Tempo inteiro

    O Customer Success Sênior é responsável por liderar a equipe de Customer Success e garantir a satisfação e retenção dos clientes de alto valor da empresa. Eles devem desenvolver e implementar estratégias para maximizar o sucesso do cliente, promover a fidelização e impulsionar o crescimento do negócio. Formação Acadêmica: Não informado...

  • Senior Technical Talent Acquisition Specialist

    3 semanas atrás

    Recife, Pernambuco, Brasil Genesis Consulting Partners, LLC Tempo inteiro

    Genesis Consulting Partners, LLC is in search of a driven and dedicated Senior Technical Talent Acquisition Specialist. Our clientele comprises some of the foremost organizations globally, and the selected candidate will engage in complex projects aimed at developing and implementing technical solutions tailored to their requirements. The Senior Technical...

  • Senior Technical Talent Acquisition Specialist

    3 semanas atrás

    Recife, Pernambuco, Brasil Genesis Consulting Partners, LLC Tempo inteiro

    Genesis Consulting Partners, LLC is in search of a driven and resourceful Senior Technical Talent Acquisition Specialist. Our clientele includes some of the foremost companies globally, and the selected candidate will engage in complex projects aimed at developing and supporting technical solutions tailored to their requirements. The Senior Technical Talent...

  • Customer Success Sênior

    2 semanas atrás

    Recife, Pernambuco, Pernambuco, Brasil BLUE TECHNOLOG Tempo inteiro

    O Customer Success Sênior é responsável por liderar a equipe de Customer Success e garantir a satisfação e retenção dos clientes de alto valor da empresa. Eles devem desenvolver e implementar estratégias para maximizar o sucesso do cliente, promover a fidelização e impulsionar o crescimento do negócio.Formação Acadêmica:Não informadoSalário:A...

  • Customer Success Sênior

    Há 7 dias

    Recife, Brasil BLUE TECHNOLOG Tempo inteiro

    O Customer Success Sênior é responsável por liderar a equipe de Customer Success e garantir a satisfação e retenção dos clientes de alto valor da empresa. Eles devem desenvolver e implementar estratégias para maximizar o sucesso do cliente, promover a fidelização e impulsionar o crescimento do negócio. Formação Acadêmica: Não informado...

  • Customer Success Sênior

    Há 7 dias

    Recife, Pernambuco, Pernambuco, Brasil BLUE TECHNOLOG Tempo inteiro

    O Customer Success Sênior é responsável por liderar a equipe de Customer Success e garantir a satisfação e retenção dos clientes de alto valor da empresa. Eles devem desenvolver e implementar estratégias para maximizar o sucesso do cliente, promover a fidelização e impulsionar o crescimento do negócio.Formação Acadêmica:Não informadoSalário:A...

  • Senior Technical Talent Acquisition Specialist

    3 semanas atrás

    Recife, Pernambuco, Brasil Genesis Consulting Partners, LLC Tempo inteiro

    Genesis Consulting Partners, LLC is in search of a dedicated and driven Senior Technical Talent Acquisition Specialist. This role involves collaborating with some of the most prestigious organizations globally, contributing to innovative projects aimed at developing and enhancing technical solutions tailored to their requirements. The Senior Technical Talent...

  • Senior Technical Talent Acquisition Specialist

    3 semanas atrás

    Recife, Pernambuco, Brasil Genesis Consulting Partners, LLC Tempo inteiro

    Genesis Consulting Partners, LLC is in search of a driven and resourceful Senior Technical Talent Acquisition Specialist. The successful candidate will engage with some of the most prestigious organizations globally, participating in complex projects aimed at developing and enhancing technical solutions tailored to client needs. This role focuses on sourcing...

  • Senior Technical Talent Acquisition Specialist

    3 semanas atrás

    Recife, Pernambuco, Brasil Genesis Consulting Partners, LLC Tempo inteiro

    Genesis Consulting Partners, LLC is in search of a dedicated and driven Senior Technical Talent Acquisition Specialist. This role involves collaborating with some of the foremost organizations globally, engaging in complex projects aimed at developing and implementing technical solutions tailored to their requirements. The Senior Technical Talent Acquisition...

  • Senior Business Growth Specialist

    2 semanas atrás

    Recife, Pernambuco, Brasil Indrive Tempo inteiro

    Indrive is seeking a highly skilled professional to join our Business Development team in Brazil. As a Senior Business Growth Specialist, you will play a crucial role in driving regional growth and improving business performance.**Key Responsibilities:**• Track and analyze key business metrics to identify areas for improvement and opportunities for...

  • Customer Service Representative

    2 semanas atrás

    Recife, Pernambuco, Brasil Temosvaga Tempo inteiro

    Job Summary:Temosvaga is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Strategic Account Specialist J&j Surgical Vision

    5 meses atrás

    Recife, Brasil Johnson & Johnson Tempo inteiro

    Our One Vision team is searching for the best talent to Strategic Account Specialist role, to be based in Recife/PE - Living in the city of Recife will be mandatory. The Strategic Account Specialist will be responsible for strategic plan implementation in Key Accounts achieving J&J Surgical Vision product sales to achieve sales objectives and ensure the...

  • Security Specialist

    3 meses atrás

    Recife, Brasil FedEx Express LAC Tempo inteiro

    To plan and implement security awareness programs for FedEx management and employee groups; to implement loss prevention programs; to conduct investigations in theft, pilferage and other acts against the company, its customers and its employees._x000D_ _x000D_ Conducts investigations into thefts, pilferage, acts of vandalism, misconduct, and other activities...

  • Senior Software Engineer

    Há 18 horas

    Recife, Pernambuco, Brasil Luxoft Tempo inteiro

    Senior Software Developer OpportunityLuxoft is seeking a highly skilled Senior Software Developer to contribute to the development of a mobile application for a leading TV provider in North America.Key Responsibilities:Design, develop, test, and document new features and enhancements for client applications to support streaming video products.Collaborate...

  • Senior ServiceNow Developer

    Há 5 dias

    Recife, Pernambuco, Brasil ITTConnect Tempo inteiro

    Senior ServiceNow Developer OpportunityITTConnect is seeking a highly skilled Senior ServiceNow Developer to join our team remotely. This position offers a unique opportunity to work with a global leader in consulting, digital transformation, technology, and engineering services.As a Senior ServiceNow Developer, you will be responsible for designing,...