Manager, HR Technology

4 semanas atrás


Sao Paulo, Brasil Otis Tempo inteiro

Date Posted:
2023-03-09-08:00

Country:
Brazil

**Location**:
LOC6054: São Bernardo Do Campo Home Offices Remote Location, Remote City, São Paulo, Brazil

The HR Technology ServiceNow HRSD and Telephony Functional Lead will have the priviledge of implementing ServiceNow HRSD globally at Otis. You will be responsible for the overall requirements gathering, user stories, translations, testing, and implementation of all needs related to ServiceNow HRSD. You will develop and maintain effective relationships with your customers and partners and other HR Technology Functional Leads.
- Conduct working sessions with HR/Payroll/COE functions to gather, understand, and analyze business requirements related to the ServiceNow HRSD module
- Plan, execute, and monitor ServiceNow HRSD and Telephony systems implementation projects across Otis with an eye on supportability and successful operational transition into production
- Work closely with HR Centers of Excellence, Payroll, HR Shared Services, employees and managers to ensure case management solution meets the requirements
- Support the prioritization of change requests for ServiceNow HRSD
- Prepare periodic communications to stakeholders and work documents
- Identify and implement corrective actions quickly and independently in order to accomplish objectives
- Identify improvement opportunities for the organization and be an advocate for change.
- Work in an agile environment with global implementation and operations teams
- Lead coordination for the training and other events that help share knowledge and skills with other team members

**Requirements**:

- Bachelor’s degree required
- 3+ years of experience as described in job requirements preferred
- 3+ year deploying/maintaining ServiceNow HRSD module preferred
- 3+ years in a lead role, management role or in a role coaching others
- Thrive in a diverse, fast paced, global environment
- Experienced in configuring and implementing ServiceNow HRSD module
- Functional ServiceNow experience with HRSD
- Strong hands-on experience with the ServiceNow HRSD module
- Strong knowledge of AGILE and Project Management methodologies and practices
- Ability to handle multiple tasks concurrently and meet deadlines, despite conflicting demands
- Work closely with IT organization and developers to deliver ServiceNow HRSD results for HR Organization and entire employee population
- Lead a team in the implementation and support of ServiceNow HRSD and Telephony systems
- Effective interpersonal skills and the ability to collaborate and team with others
- Excellent analytical, presentation, interpersonal, organizational, and facilitation skills.
- Excellent communication skills, both verbal and written, and can clearly articulate complex messages and requirements to stakeholders, functional COE teams and Account Executives
- Otis is An Equal _
- Opportunity/Affirmative_
- Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
- ._


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