Performance Analyst
4 meses atrás
**Id da vaga**:23545
**Cargo**:Performance Analyst -Consultor
**Diretoria**:Chief Revenue Officer
**Breakdown**:Residential Solutions
**UO**:Residential Channels Intelligence
**Regional**: TIM SA Headquarter
**Estado**:RIO DE JANEIRO
**Cidade**:RIO DE JANEIRO
**Descrição do perfil**
Responsável por analisar o desempenho relacionado às ações implementadas, comparando os resultados esperados com os reais, avaliando os controles de qualidade e identificando quaisquer erros.
**Principais Atividades**
- Realizar análises estratégicas aplicando métodos analíticos avançados de mineração e cruzamento de dados;
- Fornecer à empresa informações necessárias para entender seus clientes e determinar se os produtos fornecidos atendem às necessidades;
- Suportar os canais de vendas nos processos informacionais, através de análise e compreensão dos indicadores de forma a agregar valor à rotina da força de vendas;
- Elaborar, desenvolver, acompanhar e analisar KPIs operacionais do canal de forma a entender eventuais desvios frente ao target de vendas / qualidade, compreendendo detalhadamente cada indicador e suas relações com o end to end do negócio e com o dia-a-dia da área comercial;
- Compreender o problema, executar análises e conclusões, comunicar percepções e recomendações de forma clara e eficiente;
- Desenvolver relatórios/dashboard automatizados;
- Criar e monitorar KPIs ou métricas calculadas;
**Experiência Profissional**:
- Pessoa com perfil analítico e excel avançado;
- Desejável conhecimento em canais de vendas: Televendas, E-commerce;
- Desejável experiência em telecom;
- Desejável Power point, SQL, Power BI;
- Pacote Office Avançado, principalmente Excel e PowerPoint;
- Conhecimento em fluxograma, metodologias de qualidade, diagramas e design thinking;
- Conhecimento em metodologias ágeis;
- Formação Superior Administração, Ciências Contábeis, Economia, Estatística e afins.
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