Application Support Analyst
3 semanas atrás
São Paulo, Brazil
We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.
Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? And are you eager to communicate your solution to our customers to make their day?
Does this sound like you? Then you could be our new Application Support Analyst.
**Your challenge title**:
As an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Making your customers’ day by **providing solutions** for the challenging problems they experience.
- **Taking ownership of the problems assigned to you **and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired **technical knowledge and specific expertise**.
- **Updating Customer Services knowledge base** to ensure our expertise gets documented.
- **Maintaining a strong network within your team and the company** to find the optimal solution for your customer.
- **Balancing your time, priorities, and incoming tickets** while always keeping an overview.
**Your profile**:
Your profile intro
- A master's degree (or similar by experience) with a solid IT background.- Good professional communication skills in English.- A passionate problem-solving attitude that utilizes your out-of-the-box thinking.- A strong analytical mindset, and a desire to investigate in detail.- A friendly and communicative attitude, happy to be a team player, and a good listener.- Strong multi-tasking skills combined with a stress-resistant nature.- The ability to work in a structured way and follow procedures in a dynamic and complex environment.Bonus points if you:
- Knowledge of an additional language, such as Spanish or Portuguese.- An interest or experience in supply chain or production planning.- Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.**Soft skills**:
Communication
Teamwork
Pragmatic
Passionate
Supportive
**Hard skills**:
Strong interest in IT
Problem-solving
Analytical skills
SQL
**Language skills**:
Required:
English
A plus:
Any other language
**Your future**: At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
**Our offer**:
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
**International**: A growing global company, worldwide career opportunities, and multicultural teams**Benefits**: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits**Flexibility**: Teleworking, flexible hours, and lots of autonomy**Lifelong learning**: A custom training and development track, an extensive coaching program, and on-the-job learning**Empowerment**: Room for initiative and creativity and an emphasis on entrepreneurship**Innovation**: Encouragement to think differently through cross-team collaboration and innovation challenges**Well-being**: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities**Teamwork**: Join a team that lifts you up and learn from the best
-
Application Support Analyst
4 semanas atrás
Sao Paulo, Brasil OMP Tempo inteiroAs an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: - Making your customers' day by **providing solutions** for the challenging problems they...
-
Application Support Analyst
3 semanas atrás
São Paulo, Brasil OMP Tempo inteiroYour challenge "> Your team As our new Application Support Analyst, you’ll be part of the Customer Services team. Customer Services watches over business continuity. Our team solves issues before they turn into problems and ensures flawless maintenance and upgrades. Thanks to our hotline user support, documentation, and long-term application...
-
Application Support Analyst
3 semanas atrás
São Paulo, Brasil First Help Financial Tempo inteiroFirst Help Financial (FHF) is a fast growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...
-
Application Security Analyst
Há 9 horas
São Paulo, São Paulo, Estado de São Paulo, Brasil First Line Software Tempo inteiroWork onsite in one of our offices. First Line Software is an international team of over 400 professionals around the world and we are looking for an Application Security Analyst to join us on an international project within the telecommunication industry. This project aims to protect the safety of users through application security analysis and through the...
-
Technical Support – Application Migration
3 semanas atrás
São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiroWho We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at: Technical Support – Application Migration – Cloud - ApigeeWhat you'll do The Application...
-
IT Application Analyst, Fintech Brazil
4 semanas atrás
Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroTax software experience. - Experience with Oracle database and middleware technologies preferred - Experience with Synchro preferred - English work proficiency - 2+ years of experience with data analysis and SQL - Proven ability to troubleshoot and identify the root cause of issues. Amazon Financial Technology Team is looking for an IT Application Analyst...
-
Application Support Engineer
3 semanas atrás
São Paulo, Brasil Cubic Telecom Tempo inteiroThe CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...
-
Tech Support Analyst
4 semanas atrás
Sao Paulo, Brasil UBS Tempo inteiroBrazil - Information Technology (IT) - Group Functions **Job Reference #** - 293926BR **City** - Sao Paulo **Job Type** - Full Time **Your role** - Do you have proven ability to solve complex issues, covering both technical and business needs? - We’re looking for a IT support analyst to: - support the Service & Product Manager across several technical...
-
Enterprise Application Architect
2 semanas atrás
São Paulo, São Paulo, Estado de São Paulo, Brasil Pyramid Consulting, Inc Tempo inteiroAWS Scala Architecture Java Platform - AWS Cloud. You will be an architect, code and support application using Scala and deploy on AWS based ecosystem. 7+ years of experience in designing, developing, installing, and support Enterprise quality applications. 3+ years of Scala backend API development experience 5+ years JVM based application development...
-
Support Analyst, Level I
4 semanas atrás
Sao Paulo, Brasil Nuvei Tempo inteiro**Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...
-
Sales Support Analyst
2 semanas atrás
são paulo, Brasil JEM Systems Tempo inteiroJEM Systems é uma empresa americana líder no setor de Fire Life Safety, comprometida com a proteção da vida e do patrimônio. Com sede em Phoenix, Arizona, desde sua fundação, em 2019, cresceu exponencialmente, hoje possui escritórios também no Brasil e Portugal, além de atuação nos Estados Unidos e Canadá. Hoje já somos mais de 120...
-
Technical Analyst Support
2 semanas atrás
São Paulo, Brasil Oracle Tempo inteiroPosition Overview: Position is for a Functional Support Analyst with a technical background in Finance Fusion Cloud and responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is to troubleshoot...
-
Finance Analyst
Há 7 dias
Sao Paulo, Brasil Ascential Tempo inteiroWe´re hiring a Finance Analyst to work in our FP&A function, supporting the Commission & Commercial analyst. The role will include producing monthly commission statements for Sales Heads within the business, ensuring management sign off, liaising with the payroll team to ensure payments are processed accurately and in a timely manner. The role will also...
-
Sales Support Analyst
2 semanas atrás
Sao Paulo, Brasil JEM Systems Tempo inteiroJEM Systems é uma empresa americana líder no setor de Fire Life Safety, comprometida com a proteção da vida e do patrimônio. Com sede em Phoenix, Arizona, desde sua fundação, em 2019, cresceu exponencialmente, hoje possui escritórios também no Brasil e Portugal, além de atuação nos Estados Unidos e Canadá. Hoje já somos mais de 120...
-
Financial Analyst
4 semanas atrás
Sao Paulo, Brasil RTB House Tempo inteiro**Financial Analyst LATAM** **Your responsibilities** - Reports directly to Financial Controller Latam and dotted line to Finance Director Americas. - Actively support Accounts Receivable process with local and global banks. - Build and improve existing analysis on Collections across the Region with high reliability. - Update and maintain clients master...
-
IT Analyst
Há 4 dias
Sao Paulo, Brasil Santander Tempo inteiroIT Analyst Country: Brazil **WHAT YOU WILL BE DOING** Buscamos pessoas curiosas, colaborativas e protagonistas para atuar nessa jornada inovadora de transformação. Todos terão oportunidades, desde pessoas muito experientes até pessoas em início de carreira. Nossa Operação atua em regime 24x7, em modelo híbrido com oportunidades em todos os...
-
Senior Financial Analyst
Há 4 dias
São Paulo, Brasil ZIM Integrated Shipping Services Tempo inteiroWe are seeking for a Sr Financial Analyst that will handle the following:Perform and direct support for all the posting processes for the company
-
Desktop Support Analyst
Há 5 dias
São Paulo, Brasil HCLTech Tempo inteirowww.Hcltech.ComResponsibilities To support daily technical support activities for desktop, laptop & printers To set up and test desktop computer
-
Performance Analyst
Há 4 dias
Sao Paulo, Brasil Recurrent Energy Tempo inteiroVacancy** **Overview **ABOUT** **US** Recurrent Energy is one of the world’s largest and most geographically diversified utility-scale solar and energy storage project development, ownership and operations platforms. With an industry-leading team of in-house energy experts, we are a wholly-owned subsidiary of Canadian Solar Inc. and function as Canadian...
-
Commercial Analyst
Há 7 dias
Sao Paulo, Brasil FARFETCH Tempo inteiroROLE & IMPACTReporting into the Strategy & Analytics team, you will help the company to optimize our marketplace business by leveraging data and insights to hone in on inefficiencies and new opportunities. In this role, you will be expected to support merchandise performance optimization through in-season analysis, historical hindsighting, comparative...