Technical Support Consultant

2 semanas atrás

Colombo, Brasil Emapta Tempo inteiro

**Job Information**:
Job Family

**IT***

Work Arrangement

**Onsite***

City

**Colombo***

State/Province

**Colombo***

Country

**Sri Lanka***

**Empower Your Career with Innovation: Join the Future of Technical Support**

Looking for a job that respects your time outside of work? At our client, they prioritize work-life balance while offering an exciting opportunity for a **Technical Support Consultant**. You'll thrive in a dynamic environment that fosters growth and values your expertise. In this role, you will be responsible for attending to incoming client calls, generating support tickets, and meticulously documenting fault details in the system. Additionally, you'll respond promptly to support tickets, showcasing a dedication to swiftly resolving network and communication issues.

**_
Explore Endless Possibilities:_**
- Employment type: Full-time- Shift: M-F 9am-6pm AEST Sydney (4.30am -1.30pm in SL time)- Work setup: Onsite; Colombo, Sri Lanka

**Fuel Your Success: Unleash Your Potential Here**
- A wealth of experience in remote support, providing crucial end-user assistance to clients.
- Essential knowledge spanning the realms of the Internet, Networking, Mobile Device Management, SIP Telephony, Unified Communications Services, and Telephone Systems.
- Robust problem-solving skills coupled with a sincere passion for technology.
- Effective communication abilities, especially adept in telephone interactions.
- A keen eye for detail in the thorough assessment and completion of tasks.
- Skill in handling business inquiries with a consultative approach, offering strategic insights and solutions.
- Proactive initiative and a results-oriented mindset.

**Dive into Impact: Drive Innovation Every Day**
- Attend to incoming client calls, generate support tickets, and meticulously document fault details in the system.
- Respond promptly to all support tickets, showcasing a dedication to swiftly resolving network and communication issues.
- Proactively monitor and uphold client environments, implementing preventive measures to pre-empt potential issues.
- Conduct remote configuration and troubleshooting of customers' routers, switches, and internal networking systems to ensure uninterrupted connectivity for seamless operations.
- Leverage remote capabilities to configure, troubleshoot, and implement necessary adjustments to customers' Unified Communications Services or Telephone Systems.
- Escalate unresolved calls to appropriate technical team members.
- Maintain clear and professional communication standards with clients, skillfully managing their expectations while actively resolving any emerging issues.
- Ensure continuous learning and adaptation to new technologies.

**Elevate Your Lifestyle: Enjoy Rewards Beyond Expectations**
- Competitive Package
- Medical Life Insurance
- Standard government and Emapta benefits
- Well-equipped, modern, and accessible offices
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams

**Embark on Excellence: Where Technology Meets Expertise**

Step into the realm of technological innovation with our client, where excellence is the standard. As a leading Managed Service Provider, our client offers a diverse range of solutions, including Managed IT, Networking, Cloud Services, and Cybersecurity. Founded with a vision to empower businesses through innovative technology, our client has evolved into a powerhouse in the tech industry. Throughout their journey, they've achieved significant milestones, expanding their services and garnering notable successes that underscore their commitment to excellence. Comprised of highly skilled professionals, our client's team stays at the forefront of technological advancements to ensure businesses benefit from the latest innovations and best practices. Join the team and be part of a dynamic environment where your expertise will thrive, and opportunities for growth abound.

**Who are we?**

Join us at Emapta, and let your professional journey take flight in the heart of Sri Lankan culture

As one of the top places in Asia for the BPO industry, the country’s premier talent is one of the best in the Eastern market. Sri Lanka is recognized as Asia’s rising IT and Engineering destination, making Emapta not just your doorway to success but your gateway to tons of international opportunities that will boost your career to new heights - all with the luxury of staying in the cradle of the country’s vibrant heritage.

With a stellar track record and a diverse set of over 700 international clients, Emapta offers a robust foundation for your career growth. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top in the country. Emapta embodies a culture that encourages innovation, collaboration, and continuous learning. Emapta is more than a

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