Internal IT Specialist

7 meses atrás

Sao Paulo, Brasil iDeals Tempo inteiro

**Get to Know Us**

**iDeals** is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than
**1,000,000 users** from
**175,000 companies** globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
**iDeals Virtual Data Room**: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

**The Role**

As our international teams keep growing, we are looking for a
**Middle IT Specialist (Service Desk)** remotely in Brazil to provide high-quality IT assistance to internal users and ensure continuous maintenance of IT services, using modern approaches and a diverse stack. You will report to the Service Desk Manager, and collaborate closely with Service Desk colleagues, Development Team, Business Process Automate Team, and Director of Internal IT.

**What You Will Do**:

- Provide technical support to internal iDeals employees
- Create and manage system permissions and user accounts
- Diagnose and resolve hardware, software, networking, and system issues
- Expand and maintain the cloud infrastructure according to information security requirements
- Perform regular security tests and security monitoring
- License management
- Research and recommend new automating approaches
- Document processes and create instructions

**What We Look For**:

- 3+ years of experience as a Service Desk Specialist in IT company
- Strong technical issues solving and troubleshooting skills
- Diploma in Information Technology
- At least Upper-Intermediate level of English (B2+), both spoken and written
- Experience in installation, configuration, and troubleshooting of Windows and macOS
- Experience with managing user accounts, groups, and access permissions in cloud services such as Google Workspace or Zoom
- Experience with installation and administration of client software via software management tools such as Jump Cloud or SCCM
- Strong knowledge of IT Service Management tools
- Knowledge in networking fields
- Basic experience in PowerShell and Bash

**Nice To Have**:

- Experience with creation and administration of basic workflows in Jira
- Cisco-issued certification / ITIL foundation / Comptia A+ or above

**What We Offer**

Our people mean a great deal to us, so we will provide you with the benefits, resources and support you need to succeed.

**For your work**
- Remote-first model with teams distributed globally
- Home office set up budget
- High-end laptop, monitor and any additional IT equipment needed
- Reimbursement of co-working space expenses

**For your well-being**
- Medical insurance with flexible coverage
- Compensation for sports, yoga, mental, and other health and wellness-related activities
- Reimbursement of participation in sports competitions

**For your growth**
- Individual Development Plan based on your career interests
- Unlimited budget for learning and development activities
- Professional and self-development books and subscriptions compensation
- Sponsorship of inspirational events, conferences and meetups attendance
- iDeals’ support of your passion as a speaker or writer
- Internal growth and internal mobility policies

**Extra perks**
- Regular off-site company retreats
- Team-building budgets for local meetups
- Monthly Pizza Fridays at global office locations
- Generous internal referral program
- iDeals Surprise Boxes from the People Experience Team

**Our Culture**

Commitment, Excellence, Collaboration, Trust and Care are core values to the iDeals team. For us, these are the principles that every iDealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

**Commitment** and
**Excellence** inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success.
**Collaboration** and
** Trust **ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.
**Care **drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

iDealers work in a
**remote-first model**, meaning we collaborate from anywhere - either ho

  • Aps Specialist

    6 meses atrás

    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    APS SPECIALIST - GM IT (Nº DO VAGA: BRA000327) ** Descrição **The Specialist will be responsible for**: - Collect, assess and design business requirements into IT specifications - Create, keep accurate and publish IT Key Performance - Indicators(KPI) such as: Total vs open Tickets, Projects Status, Number of Critical Bugs - Disaster Recovery TO and...

  • Aps Specialist

    6 meses atrás

    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    APS SPECIALIST - GB IT (Nº DO VAGA: BRA000333) ** Descrição **The Specialist will be responsible for**: - Support to End-Users Applications in Staging Environments - Act in conjunction with Infrastructure and Service-Desk to - keep the Production environment safe and stable - Business relationship with internal stakeholders and Support Vendors...

  • IT & Facilities Operations Specialist

    7 meses atrás

    Sao Paulo, Brasil Team Liquid Tempo inteiro

    **The Opportunity**: Do you excel under pressure when working with others to solve problems? Are you customer-focused and enjoy using your judgment to make choices? Are you a detail-oriented, tech-savvy problem solver ready to find the best solutions to complete a project? If so, you’d be a perfect fit for the IT & Facilities Operations Specialist role we...

  • Is/it Operations Specialist Senior

    7 meses atrás

    Sao Paulo, Brasil Nestle Operational Services Worldwide SA Tempo inteiro

    **Purpose** Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in IT Hub Barcelona, the Operations Sr Specialist is responsible for the effective and efficient operational support of the aligned products, responsible for sustain and leverage Service Management operations cross functions to ensure...

  • IT Support Specialist

    1 semana atrás

    Sao Paulo, Brasil Binance Tempo inteiro

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...

  • IT Project Specialist

    7 meses atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Summary Description of Position The Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems. The IT...

  • IT Project Specialist

    7 meses atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Summary Description of Position The Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems. The IT...

  • IT Project Specialist

    7 meses atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Summary Description of Position The Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems. The IT...

  • IT Fresh Specialist

    7 meses atrás

    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    IT FRESH SPECIALIST (Nº DO VAGA: TEC000327) ** Descrição **Main activities are**: - Provide support to daily run activities and incidents in Brazil, Sao Paulo region - Business relationship with internal stakeholders and external vendors; - Implement Governance Controls and Monitoring in adherence to the IT Governance policies and standards - Work...

  • Aps Specialist

    6 meses atrás

    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    **The Specialist will be responsible for**: Collect, assess and design business requirements into IT specifications Create, keep accurate and publish IT Key Performance Indicators(KPI) such as: Total vs open Tickets, Projects Status, Number of Critical Bugs Disaster Recovery TO and RPO Support Vendors relationship management; Support and formalize local...

  • Aps Specialist

    6 meses atrás

    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    **The Specialist will be responsible for**: Support to End-Users Applications in Staging Environments Act in conjunction with Infrastructure and Service-Desk to keep the Production environment safe and stable Business relationship with internal stakeholders and Support Vendors relationship management Collect, assess and design business requirements into...

  • IT Infrastructure Specialist

    2 meses atrás

    São Paulo, São Paulo, Brasil Team Liquid Tempo inteiro

    Job Summary We are seeking a skilled IT Infrastructure Specialist to join our team at Team Liquid. As an IT Infrastructure Specialist, you will be responsible for providing world-class IT services while ensuring our facilities run smoothly and efficiently.Key Responsibilities:Manage and maintain IT documentation, including service logs and system...

  • IT Audit Specialist

    6 meses atrás

    Sao Paulo, Brasil Rabobank Tempo inteiro

    **Summary**: The IT Audit Specialist has strong IT technical knowledge and acts as the focal point for IT audit-related matters. He/She is responsible for the assessment of the IT risks within the organisation, design of the audit response and oversight of the execution. He/She builds strong relationship with IT management (MT-1 level) not only by providing...

  • IT Project Specialist

    4 meses atrás

    São Paulo, Brasil COFCO Agri Ltd. Tempo inteiro

    IT Project Specialist (Finance) Location: Sao Paulo, São Paulo, BRSummary Description of PositionThe Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and...

  • IT Specialist

    1 semana atrás

    Sao Paulo, Brasil Santander Tempo inteiro

    IT Specialist Country: Brazil **WHAT YOU WILL BE DOING** **Requisitos Imprescindíveis** - Experiência em gestão de projetos / PMO / Framework Scrum - Domínio em power point - Conhecimentos intermediário em excel - Boa comunicação e articulação; - Visão crítica e analítica; - Conhecimento em gerar e analisar métricas/indicadores; **Requisitos...

  • Internal Control Specialist

    Há 6 dias

    Sao Paulo, Brasil FIS Global Tempo inteiro

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Business Administration **Travel Percentage**: 0% At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. FIS stays ahead of how the world is...

  • Senior It Support Specialist

    2 meses atrás

    São Paulo, Brasil Swile Tempo inteiro

    About the IT teamThe IT team is looking for a new Senior IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers of Brazil (Sao Paulo and remote). Among this local perimeter, the Senior IT Support Specialist will contribute with all the team, based in France, on improving our overall IT. He/She will have...

  • IT Project Specialist

    2 meses atrás

    São Paulo, Brasil COFCO Agri Ltd. Tempo inteiro

    Select how often (in days) to receive an alert:IT Project Specialist (Operations) Location:  Sao Paulo, São Paulo, BR.Summary Description of PositionThe Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical...

  • Senior IT Support Specialist

    Há 16 horas

    Sao Paulo, Brasil Swile Tempo inteiro

    About the IT teamThe IT team is looking for a new Senior IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers of Brazil (Sao Paulo and remote). Among this local perimeter, the Senior IT Support Specialist will contribute with all the team, based in France, on improving our overall IT. He/She will have...

  • IT Project Specialist

    2 meses atrás

    São Paulo, Brasil COFCO Agri Ltd. Tempo inteiro

    Select how often (in days) to receive an alert:IT Project Specialist (Logistics) Location:  Sao Paulo, São Paulo, BR.Summary Description of PositionThe Information Technology Specialist is responsible for the effective operation of information technology (IT) services and support across the organization. The IT Specialist serves as a technical...