City Operations Sr. Analyst

6 meses atrás

Sao Paulo, Brasil DiDi Global Tempo inteiro

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

Team Overview:

- Our team is responsible for manage 2-wheels categories in 99App, specially 99Moto. Our main challenges are related to guarantee a balanced marketplace where users can have good experience in ride-hailing. The contact with stakeholders help us also ensure a good user experience.Role Responsibilities:

- Maintenance and creation of incentives strategy for drivers
- Support team on operations strategy, optimizing processes (increase campaings conversion rate and optimize ROI). Optimize incentives usage, understand main gaps, and create strategies to achieve better performances
- Autonomously identify and structure problems and opportunities for the business (analyze data for decision making and generate insights)
- Develop hypotheses, prioritize analyzes and conduct medium/high complex analyzes with autonomy and consistency and generate insights from data analysis
- Synthesize analysis conclusions and generate relevant insights for driver community
- Question the data and bring insights and recommendations to leadership, also identifying the stakeholders to be mobilized and the impacts to be generated
- Project and initiative management
- Management of diverse stakeholders, establishing a good relationship between operations and product/engineering teams
- Continuously communicate with the Regional Team and CN headquarter product team to guarantee the best operations performance and map new opportunities for 99Moto;
Role Qualifications:

- 2-3 years past experience in ride-hailing. It will be an advantage if you have experience in operations, marketing, and customer experience areas
- Advanced knowledge of Excel and data modeling, with previous experience with data analysis at a strategic level, generating insights for the business
- Strong analytical skills, including SLQ programming language. Ability to make solid business decisions and evaluate performance based on data
- Strong ability in project management, process optimization, and other operational management
- Strong sense of responsibility, executive ability, self-driven and quick learning ability
- Strong communication skills, practical, patient and meticulous
- Entrepreneurial, creative, hands-on mentality
- Spoken and written communication skills in English
- A bachelor's degree in business, marketing, finance, engineering, or a related field
- Base City: Sao Paulo (in-person work 3x per week)

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value

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