Customer Service Sa

2 meses atrás

Campinas, Brasil Page Outsourcing Brasil Tempo inteiro

This new company formed by all these industrial sites, kaolin mine, port access and Hubs is foreseen to start its operation under a new brand on March 31th, 2023. The revenue in 2021 was 400 million euros. It will offer mineral solutions for industries worldwide. All the sites are already working and producing. About 950 employees total.

Besides serving lots of the paper and board markets nowadays, this new company will use its global footprint, unique assets and longstanding know-how to develop new business opportunities and foster innovation. Sustainability is a core value of this Company.

Regarding employment, the Company needs to reinforce existing teams to operate as a standalone organization but also to meet its ambitious development plans.

Branding and name of the Company are currently defined and will be communicated largely very soon.

**Responsabilidades e atribuições**
- Prepare & review monthly the orderbook with sales managers as owner of the orderbook (short-term sales forecast)
- Ensure the accurate order entry within the ERP’s in compliance with the contract negotiated between the customer and the sales manager & provide support to commercial teams to send price increase letters to small customers of the market.
- Interface with credit controlling for the overdues management
- Interface with Logistic Service & Sales to follow on freight quotes (excl. project quote led by Logistic CI/Project mgr))
- Ensure the sending of general information & documentation mails to clients (change of products, site closing etc )
- Ensure proper and periodic communication with the relevant sales manager about all major events, deviations, and development of critical topics with customers on her/his portfolio
- Respond to customer requests : information, documentation etc
- Register and follow-up the customer complaints through a dedicated tool (CRM)
- Manage the administrative organization of files and archiving
- Register and monitor the debit and credit notes
- Ensure accurate and ontime invoicing of the customers
- Coordinate Sample management with Back Office team & Sales Managers
- Contribute with Sales Manager to the data collection for new customers ,follow the new customer approval process & ensure correct set up of the new customers into ERP's following the required procedure

**Requisitos e qualificações**
- Good English level
- Bachelor in international Business/ Foreign language or Logistics
- Knowledge in international trade and incoterm
- Tools knowledge is a strong plus: ERP (SAP), CRM (Salesforce), Google will be a plus.
- Strong customer orientation and business/ commercial sense
- Strong interpersonal and communication skills (oral and written, communication to customers, to customer service team and to other departments)
- Rigorous compliance with procedures and processes
- Analysis and judgment ability
- Reactivity and stress management during peaks of activity
- Team player
- Strong organizational skills, ability to manage priorities
- Agile and flexible, able to do back ups

**Informações adicionais**
- Contribute to the OTIF and to customer satisfaction
- Contribute to the complaints KPIs
- Responsible for maintaining a safe personal environment and acting safely at all times.
- Fully supports the local health, safety and environmental (HSE) programs by participating in their implementation, maintenance, enforcement and compliance with company’s programs

A **Page** Outsourcing** faz parte do **Page** Group**, um dos líderes mundiais em recrutamento especializado

Colaborando com grandes players do mercado brasileiro para potencializar estratégias de desenvolvimento, implementação de sistemas e expansão de operações através do recrutamento e seleção assertiva de profissionais, a **Page** Outsourcing** traz o DNA do **Page** Group** em amplo conhecimento de mercado e papel consultivo para seus parceiros, ampliando-o em processos de contratação em larga escala, com eficiência e assertividade.

  • Customer Service Sa

    Há 2 dias

    Campinas, São Paulo, Brasil Page Outsourcing Brasil Tempo inteiro

    This new company formed by all these industrial sites, kaolin mine, port access and Hubs is foreseen to start its operation under a new brand on March 31th, 2023. The revenue in 2021 was 400 million euros. It will offer mineral solutions for industries worldwide. All the sites are already working and producing. About 950 employees total.Besides serving lots...

  • Customer Service Sa

    3 semanas atrás

    Campinas, Brasil Imerys Tempo inteiro

    Job location: Campinas, Brazil - Created moment: January 28, 2023 - Job reference: REQ - 06828 **The Company**: **The Position**: Customer Service SA (P&B and Perfmin) **Job Summary**: **Company** This new company formed by all these industrial sites, kaolin mine, port access and Hubs is foreseen to start its operation under a new brand on March 31th,...

  • Customer Service Specialist

    Há 2 dias

    Campinas, São Paulo, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    4 semanas atrás

    Campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    4 semanas atrás

    Campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    4 semanas atrás

    campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description: Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary....

  • Customer Service Specialist

    2 semanas atrás

    Campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    2 semanas atrás

    campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description: Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary....

  • Customer Service Specialist

    2 semanas atrás

    Campinas, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as...

  • Analista de Customer Service

    2 meses atrás

    Campinas, Brasil WCA Brasil Tempo inteiro

    Formação: Graduação Completa em Administração de Empresa e/ou afins. Possuir Excel e PowerPoint Intermediário. Desejável vivência em Sistema SAP e Salesforce. Atividades: Realizar os comunicados de Customer Service para área Comercial, cobrança comercial referente ao Customer Service, inserção e manutenção dos pedidos de vendas, suporte ao...

  • Export Customer Service

    Há 3 dias

    Campinas, São Paulo, Brasil Expeditors Tempo inteiro

    Job Description Scope of Position: Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the export department. Major Duties and Responsibilities: Customer service Delivery best in class customer service to our customers at all times. Interact with our customers in arranging...

  • Export Customer Service

    3 semanas atrás

    Campinas, Brasil Expeditors Tempo inteiro

    **Company Description** Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique...

  • Export Customer Service

    3 semanas atrás

    Campinas, Brasil Expeditors Tempo inteiro

    Job Description Scope of Position:   Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the export department. Major Duties and Responsibilities: Customer service Delivery best in class customer service to our customers at all times. Interact with our customers in...

  • Export Customer Service

    3 semanas atrás

    Campinas, Brasil Expeditors Tempo inteiro

    Job DescriptionScope of Position: Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the export department.Major Duties and Responsibilities:               Customer service Delivery best in class customer service to our customers at all times. Interact with our customers in...

  • Export Customer Service

    2 semanas atrás

    Campinas, Brasil Expeditors Tempo inteiro

    Job DescriptionScope of Position: Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the export department.Major Duties and Responsibilities:               Customer service Delivery best in class customer service to our customers at all times. Interact with our customers in...

  • Export Customer Service

    2 semanas atrás

    Campinas, Brasil Expeditors Tempo inteiro

    Job Description Scope of Position:   Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the export department. Major Duties and Responsibilities: Customer service Delivery best in class customer service to our customers at all times. Interact with our customers in...

  • Customer Service Specialist

    4 semanas atrás

    Campinas, SP, Brasil Empresa do Inversor solar Tempo inteiro

    Job description: Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as...

  • Customer Service Specialist

    3 semanas atrás

    Campinas, SP, Brasil Empresa do Inversor solar Tempo inteiro

    Job description: Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as...

  • Export Customer Service

    Há 3 dias

    Campinas, São Paulo, Brasil Expeditors Tempo inteiro

    Company DescriptionExpeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique...

  • Customer Service Specialist

    Há 2 dias

    Campinas, São Paulo, Brasil Empresa do Inversor solar Tempo inteiro

    Job description:Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer