Logistics Service and Experience Manager
3 semanas atrás
Responsibilities
TikTok is the leading destination for short-form mobile video entertainment. Our mission is to inspire creativity and bring joy to people across the world. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. As part of our global logistics service & experience team you will oversee our performance operations to ensure that we are providing a seamless experience for our users, in addition to providing strong customer service for our users. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better experience to our users.
**Requirements**:
- Provide customers with logistics-related consulting and other related help
- Build a standard process suitable for cross-border and local-to-local logistics customer service, including building KPI mechanisms, tools, systems, etc.
- Establish and improve the platform logistics rules and regulation, complaint, consultation, and suggestion handling mechanism, analyze and classify logistics problems, and improve service efficiency through standardizing SOP, by logistics exception handling, to identify business risks and loopholes, and continuously optimize and improve logistics SOP;
- Looking into the whole process of logistics performance, through collaborative product construction and data system construction, to monitor, analyze and improve the service experience of users
**Qualifications**:
- Bachelor degree or above, 5 years or above working experience in logistics fulfillment experience or customer service and experience
- Proactive and continuous improvement attitude, patience, and attention to detail;
- Strong communication and coordination skills, good at handling disputes and emergencies, good at client-server experience and results-oriented
- Portuguese and English required
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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