IT Lead

3 semanas atrás


Sao Paulo, Brasil Santander Tempo inteiro

IT Lead

Country: Brazil

**WHAT YOU WILL BE DOING**

**Responsabilidades e atribuições
- Responsável pela satisfação do cliente e pelo sucesso em das demandas que são parte do escopo contratual incluindo projetos;
- Capacidade de interagir com os clientes para garantir que o serviço seja flexível, eficiente e ágil;
- Capacidade de realizar várias tarefas, trabalhar de forma independente e coordenar recursos, garantindo que todas as partes colaborem efetivamente para a entrega de serviços.;
- Desenvolver e gerenciar relações estratégicas com áreas internas de prestação de serviços (operacionais);
- Gerenciar solicitações de mudança de alto risco/alta visibilidade onde o impacto no ambiente do cliente é alto;
- Revisar e apresentar uma visão gerencial dos serviços prestados através de relatórios (como relatórios de níveis de serviços, gestão de incidentes, gestão de capacidade, cestão de problema etc.);
- Realizar reuniões de cadência semanais, quinzenais e/ou mensais com o cliente;
- Garantir que as equipes de operacionais estão cientes das requisições, incidentes e mudanças e se estão preparadas para atuar;
- Facilitar a resolução de problemas criando interfaces entre os times técnicos e cliente;
- Boa capacidade de comunicação e relacionamento interpessoal;
**Requisitos e qualificações
- Liderança e experiência em gestão de serviços para ambientes de missão crítica;
- Experiência com gestão de contratos de Serviços Gerenciados de médio/grande porte;
- Experiência em Gerenciamento de Entrega de Serviços em um ambiente ITIL;
- Clareza na comunicação e atenção aos detalhes;
- Capacidade de trabalhar com supervisão mínima e em horários flexíveis;
**Conhecimentos Diferenciais
- Customer Experience Management
- ITIL v3 ou superior
- PMP Certification (desejável)
- Espanhol intermediário mandatório.


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