Onboarding Full Team Lead

4 semanas atrás


Sao Paulo, Brasil SumUp Tempo inteiro

**Onboarding Team Leader**

**Sobre SumUp**

Acreditamos que qualquer pessoa deveria ser capaz de abrir o seu próprio negócio. Nós ajudamos micros e pequenos negócios com leitores de cartão fáceis de usar e um atendimento sensacional ao cliente, para que essas pessoas possam se dedicar a rodar o seu próprio negócio e se aproximar de seus clientes. Fazemos isso com um cuidado genuíno por pessoas e com amor por nossos produtos. Ao tirar a burocracia dos processos de pagamentos, nós empoderamos pequenos empreendedores para que o seu foco seja em fazer o que amam. Somos mais de 2.000 SumUppers em todo o mundo e mais de 850 só no Brasil.

**Sobre a posição**

Como Team Leader da equipe de Onboarding, seu objetivo será desenvolver estratégias de relacionamento com o cliente e de estruturar processos voltados para o Onboarding dos mesmos, garantindo uma excelente experiência na jornada de cadastro, além de gerenciar uma equipe de agentes e influenciar pares e stakeholders para atingir os resultados esperados.

**Como será seu dia a dia**:

- Analisar os principais indicadores de desempenho e promover melhorias contínuas nos processos;
- Compreender as necessidades do cliente para desenvolver estratégias operacionais adequadas;
- Mapear e implementar melhorias de processos, fluxos e procedimentos tanto para os clientes quanto para a experiência de sua equipe;
- Reportar métricas, metas e resultados ao gestor e supervisor da área;
- Manterá uma rotina frequente de reuniões com sua equipe para alinhamentos e planos de desenvolvimento. Auxiliar nos bloqueios operacionais que sua equipe possui no dia a dia;
- Monitorar o desempenho da equipe mensalmente, aplicando feedback, conduzindo 1:1's e preparando PDI (Planos de desenvolvimento individual);
- Monitorar KPI's e produtividade individual da equipe;
- Reunir e colocar as pessoas em um plano de melhoria em caso de baixo desempenho e cultura;
- Disseminar as práticas da metodologia ágil em toda a sua equipe.

**Essa posição faz sentido para você ter/ser**:

- Experiência com métricas relacionadas a Customer Experience;
- Experiência e habilidade de Liderança de time;
- Conhecimento em Metodologias Operacionais de Qualidade;
- Pacote Office avançado;
- Capacidade de se comunicar de forma clara, objetiva e empática;
- Capacidade analítica, atenção aos detalhes e pensamento crítico;
- Excelentes habilidades em resolução de problemas e conflitos, liderança, comunicação e negociação;
- Coachability;
- Habilidade em gerenciamento de tempo e priorização;
- Desejável conhecimento nos processos de KYC (Know your Customer).

**Por que você deve se tornar um SumUpper**:

- Somos uma equipe verdadeiramente global de mais de 2.000 pessoas de mais de 60 países, espalhados por 3 continentes;
- Você terá a oportunidade de causar um impacto enquanto trabalhamos em hierarquias planas;
- Ter autonomia (pra valer);
- Assistência médica (SulAmérica);
- Assistência odontológica;
- Programa de previdência privada;
- Vale-refeição/alimentação;
- Auxílio-Transporte;
- Gympass;
- Seguro de vida;
- Day off no aniversário;

**Job Application Tip



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