Gbs - Provisioning Team Leader

3 meses atrás


Curitiba, Brasil Syensqo Tempo inteiro

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Syensqo Job Grade: S15

**_Job Overview and Responsibilities_**

Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation.

Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.

Our Provisioning team is integrated in the GBS Procurement Service Line.

The incumbent will manage and develop the Provisioning Team on a day-to-day basis and will be accountable for achieving the agreed operational OPIs and KPIs.

Key Responsibilities of a Team Leader
- Manage the department & staff
- Set priorities and/or plan work for a weekly or daily schedule
- Ensure that team output is in line with applicable delivery indicators, quality, deadlines, cost and work in line with group standards (e.g. Health and Safety)
- Organize and assess work of the team
- Act as an expert of the domain and coach people toward accountability in terms of deliverables
- Ensure team member development and career progression
- Inform, train, motivate, coach all team members to facilitate their growth
- Promote spirit of accountability, speak up to act as problem solver
- Ensure business continuity and backups are in place
- Ensure or perform training activities (ex: onboarding of new employees in the team)
- Deliver operational services
- Monitor KPIs and OPIs to ensure delivery of service in line with customer expectations
- Analyze structural issues and collaborate with Service Owner to fix them
- Ensure compliance with Group Internal Control, policies and audits, and perform the relevant checks
- Ensure work instructions/operating procedures are periodically updated
- Prepare and publish all reporting on time and with the required quality
- Find and implement quick fix solutions for problems or escalate issues
- Ensure appropriate follow-up by the team of all pending issues, identifying trends, recurrent issues and taking appropriate actions/contacts internally or externally to address root causes
- Ensure continuous improvement & innovation
- Proactively monitor Process KPIs and OPIs, analyze gaps to target performance and propose and lead performance improvement initiatives
- Promote innovation in the team, and import new ideas and solutions from internal & external contacts
- Collaboration across the organization and with Service Owner to maintain standardization cross fertilization, and improve automation
- Acquire and update knowledge about rules, and adapt process to business needs
- Maintain knowledge about process & tools, and about the Group policies and procedures
- Collect all input from Service Line Management to develop knowledge of the team
- Learn and share best practices in the team
- Stay updated about customer requirements/specificities and future needs of company and customer
- Create trusting partnership with stakeholders (internal or external)
- Be known and recognized by BSA stakeholders
- Take ownership and resolve escalation requests from stakeholders
- Create, maintain and be active in networking
- Initiate and maintain improved collaboration, across GBS/BSA organization, to accelerate improvement

**_Education and Experience_**
- Degree in Purchasing, Finance, Business Management or in a relevant domain
- Possess 3 to 5 years’ experience in procurement or finance domain
- Proven people management experience

**_Must-have skills_**
- Proven leadership and people management skills
- Strong Customer-focussed and ability to be agile
- High level of Communication skill
- SAP experience in the domain
- Proactive with a high level of initiative
- Strong collaboration skills
- Proactive with a high level of initiative and autonomy in the day-to-day organization
- Customer-orientated with good level of problem-solving skills
- Ability to interact with all levels in the organization

**_Must-have language skills_**

Fluent in English (both written & spoken)

About us



  • Curitiba, Brasil Syensqo Tempo inteiro

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...


  • Curitiba, Brasil Syensqo Tempo inteiro

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...


  • Curitiba, Brasil Syensqo Tempo inteiro

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...


  • Curitiba, Brasil Solvay Tempo inteiro

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...


  • Curitiba, Brasil Syensqo Tempo inteiro

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...


  • Curitiba, Brasil Syensqo Tempo inteiro

    Syensqo Job Grade: S17 Job Overview and Responsibilities Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation. Join us in one of our 3 service centers: Lisbon, Curitiba,...


  • Curitiba, Brasil Solvay Tempo inteiro

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...

  • Sr. Team Leader, Operations

    2 semanas atrás


    Curitiba, Brasil Minacs Tempo inteiro

    Apply NowJob Title: Sr. Team Leader, OperationsJob Description:The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability of both...


  • Curitiba, Brasil Syensqo Tempo inteiro

    Syensqo Job Grade: S17Job Overview and ResponsibilitiesSyensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation.Join us in one of our 3 service centers: Lisbon, Curitiba, and...

  • Provisioning Specialist

    3 semanas atrás


    Curitiba, Brasil Syensqo Tempo inteiro

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...


  • Curitiba, Paraná, Brasil The Ridgeway Hospital Tempo inteiro

    OverviewThe Ridgeway Hospital seeks a dedicated Anaesthetic Practitioner – Team Leader with HCPC registration to work in regular and flexible shifts.This is a unique opportunity for a skilled professional to lead a team and contribute to the hospital's mission.Key ResponsibilitiesTo provide planned and timely anaesthetic services to patientsTo supervise...

  • Team Leader

    6 meses atrás


    Curitiba, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil - DOP - 3062278 **_Role Purpose_** - The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process._ **_Do_** - **Ensure process is executed as per the client contract** - _Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to...

  • Gbs Credit Analyst

    2 meses atrás


    Curitiba, Brasil Syensqo Tempo inteiro

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...

  • Team Leader de Sdr

    6 meses atrás


    Curitiba, Brasil Autoconf Tempo inteiro

    **Nível**: Supervisor **Escolaridade**: Ensino médio - Completo **Tipo de contrato**: PJ **Jornada de trabalho**: Segunda a Sexta - Horário Flexível (40 horas semanais) **Benefícios**: Plano de saúde com Coparticipação, Plano Odontológico, TotalPass, Convênio com instituições de ensino, Day-off no seu aniversário, Frutas, Refeição no local...


  • Curitiba, Brasil Solvay Tempo inteiro

    Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for...


  • Curitiba, Paraná, Brasil Syensqo Tempo inteiro

    Job Title: GBS Service Connection SpecialistSyensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play.We are seeking a GBS Service Connection Specialist to join our team.About the JobThe incumbent will have the accountability and responsibility to make the Provisioning and Account Payable processes...

  • Operations Team Leader

    3 semanas atrás


    Curitiba, Brasil Wipro Tempo inteiro

    The purpose of this role is to execute the process and drive the performance of the team on the key metrics of the process. ResponsibilitiesEnsure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrics and debrief at the end of the shift to drive focus of the team on quality and adherence to...

  • Operations Team Leader

    4 semanas atrás


    Curitiba, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil - DOP - 3111390 **_Role Purpose_** - The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process._ **_Do_** **Ensure process is executed as per the client contract** - Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to...

  • Operations Team Leader

    3 semanas atrás


    Curitiba, Brasil Wipro Tempo inteiro

    The purpose of this role is to execute the process and drive the performance of the team on the key metrics of the process.ResponsibilitiesEnsure process is executed as per the client contractConduct briefings before every shift to drive focus on key metrics and debrief at the end of the shift to drive focus of the team on quality and adherence to contract...

  • Operations Team Leader

    3 semanas atrás


    Curitiba, Brasil Wipro Technologies Tempo inteiro

    Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrics of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrics and debrief at the end of the shift to drive focus of the team on quality and adherence to...