Senior Infrastructure Support Specialist

6 meses atrás


Colombo, Brasil Brennan IT Tempo inteiro

**Why work for Brennan?**

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- A strong culture underpinned by values that are truly lived every day.
- An environment that embraces learning and development of all employees.
- Flexibility to work in the way that brings out the best in you.
- The ability to do what you love, in an environment that supports you.
- A focus on health and well-being.

**The Role**:

- Participate as a team member into our IT Infrastructure & Operations team.
- Support & maintain IT systems used by our customers.

**Key Responsibilities**:
**Incident management (Level 4)**
- Prioritise and diagnose incidents according to agreed procedures.
- Investigate causes of incidents and seek resolution.
- Escalate unresolved incidents.
- Facilitate recovery, following resolution of incidents.
- Document and close resolved incidents according to agreed procedures.

**Problem management (Level 4)**
- Initiate and monitor actions to investigate and resolve problems in systems, processes and services.
- Determine problem fixes/remedies.
- Assist with the implementation of agreed remedies and preventative measures.

**Requirements definition and management (Level 2)**
- Assist in the definition and management of requirements.

**Change Management (Level 4)**
- Assess, Analyse, Develop, documents and implement changes based on requests for change.

**Information content publishing (Level 1)**
- Contribute, under instruction, to publication support activities and support the collation of data.
- Take source material in various proprietary formats and use the publishing process to create content according to appropriate guidelines.

**What skills and experience you bring**:

- Degree or equivalent in Information Technology.
- Relevant industry qualifications or tertiary degree - MCSE preferred.
- 5+ years’ experience in the relevant technologies.
- Strong Windows server skills.
- Strong Microsoft System Centre Operation Manager skills.
- Office 365 Administration
- Windows Server and MS Exchange
- Excellent communication and organization skills.
- Excellent problem solving and analytical skills.
- Good understanding of change management processes.
- A focus on customer service and business enablement.
- Working knowledge of the ITIL v3 Framework.
- Familiarity of Project Management methodologies
- Experience in a consultancy or service delivery environment.
- Proven experience in developing and delivering effective presentations.

**Brennan IT** is an equal opportunity employer.



  • Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business....


  • Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business....


  • Colombo, Brasil Michelin Tempo inteiro

    IT Infrastructure Operations Specialist Join the Michelin ITJourney! as IT Infrastructure Operations Specialist - DAP Service Line! 1. You grow with a multi-talented global team who are constantly pushing boundaries to achieve IT green days and help the business run smoothly. 2. You invest your future with us. You can be part of our frequent,...

  • Infrastructure Specialist

    6 meses atrás


    Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business....


  • Colombo, Brasil Michelin Tempo inteiro

    IT Infrastructure Adoption Specialist KEY EXPECTED ACHIEVEMENTS - Responsible to contribute to the deployment of the adoption kit related to Infrastructure projects and operational activities. - Working closely with EUR / Group Adoption Leader to understand user impact, project requirements and timelines. - Coordinate with the EUR / Group Adoption Leader or...


  • Colombo, Paraná, Brasil Millennium It Esp Tempo inteiro

    About the RoleMillennium IT ESP is seeking an experienced Senior Director to lead our Network Operations Center (NOC) team. As a key member of our organization, you will play a critical role in developing and implementing strategies for delivering high-quality services to our customers.Key ResponsibilitiesOptimize NOC services to increase efficiency and...

  • IT Systems Specialist

    7 meses atrás


    Colombo, Brasil Michelin Tempo inteiro

    IT Systems Specialist - SAP Position Overview The SAP Basis Level 2 Specialist plays a critical role in supporting and enhancing the performance and security of SAP systems. This role is pivotal in managing SAP environments, including system configuration, database management, and compliance with relevant standards. The specialist will troubleshoot issues,...

  • IT Systems Specialist

    6 meses atrás


    Colombo, Brasil Michelin Tempo inteiro

    IT Systems Specialist - SAP Position Overview The SAP Basis Level 2 Specialist plays a critical role in supporting and enhancing the performance and security of SAP systems. This role is pivotal in managing SAP environments, including system configuration, database management, and compliance with relevant standards. The specialist will troubleshoot issues,...


  • Colombo, Brasil Michelin Tempo inteiro

    EUX Workplace and Collaboration Specialist KEY EXPECTED ACHIEVEMENTS - Efficiently resolve the EUX related incidents and service requests following FIFO and prioritization. - Act as an escalation point for OSS (On-Site Support). - Identify trends and recurring problems to determine the underlying causes and solve problems at the source. - Develop...

  • Eux Senior Manager

    4 semanas atrás


    Colombo, Brasil Michelin Tempo inteiro

    EUX Senior Manager - Key Expected Achievements: - Business and IT Strategy_- Meet with Business Partners to understand their changing support needs and recommend adjustment plans. - Meet with Business Partners to understand the perception and reputation of IT support services and recommend adjustment plans. - Delivery of IT Project and Business...

  • Senior Specialist

    Há 4 dias


    Colombo, Brasil Standard Chartered Tempo inteiro

    **JOB SUMMARY** - The Specialist Delivery (SD) is a team of experts managing HR operations, providing strategic consultative specialists support to various functions in HR. - The SD team is responsible towards - Providing technical and specialized services within HR operations and ensuring alignment with local regulatory requirements in the country and the...


  • Colombo, Paraná, Brasil Infoconsulting Tempo inteiro

    As a leading European consulting company operating internationally in the field of management and technology, InfoConsulting offers a unique opportunity to work with the best experts and leverage the latest technologies.We are committed to delivering digital transformation solutions that address critical business challenges and significantly enhance...


  • Colombo, Paraná, Brasil United Nations Tempo inteiro

    Job SummaryWe are seeking a Programme Coordination Specialist to join our team in the United Nations Resident Coordination Office (RCO) in Sri Lanka. This is an exciting opportunity for a skilled professional to contribute to the achievement of the Sustainable Development Goals and support countries in their development priorities.The successful candidate...


  • Colombo, Brasil Emapta Tempo inteiro

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Colombo*** State/Province **Colombo*** Country **Sri Lanka*** **Introduction/Brief Desc of the Client/Account**: **Welcome to the Future: Your Gateway Begins Here** Step into a realm where work-life balance isn't just a buzzword; it's a reality. Here in the dynamic...


  • Colombo, Brasil OrangeHRM Tempo inteiro

    OrangeHRM Inc. Head Quarters is based in the US and develops the world’s most widely used open source human resource management software. At OrangeHRM, we adopt the latest practices in software engineering that enable us to rapidly meet the demands of our global user base. Few of our clients **Job description** **Overview** We don't follow a script;...


  • Colombo, Brasil Chemonics International Inc. - USAID (FEWS NET) Tempo inteiro

    **Posted date** - 21st December, 2024 **Last date to apply** - 1st January, 2025 **Country** - Srilanka **Locations** - Colombo **Category** - Development Sector **Type** - Full Time **Position** - 1 **Experience** - 10 years Chemonics seeks a Regional Technical Senior Specialist - Livelihoods (RTSS-LH) in support of the Famine Early Warning Systems...

  • Senior Director

    6 meses atrás


    Colombo, Brasil Millennium IT ESP Tempo inteiro

    **Role Summary** As the Manager - Network Operations Center (NOC), you will support the development for Network Operations Center services; works with other Managed Services Leads to develop and manage a holistic strategy for delivering service quality and continuous service improvement. You will be responsible for optimizing the services delivered through...

  • IT Systems Specialist

    7 meses atrás


    Colombo, Brasil Michelin Tempo inteiro

    IT Systems Specialist - SAP Design - Participate in architectural design, system specifications, cost and timeline estimate for the different implementation of IS-IT - Participate in the recommendation of solutions and/or changes to improve performance, stability, functionality or system management processes Implementation - Contribute to the...

  • Sales Support Specialist

    6 meses atrás


    Colombo, Brasil Emapta Tempo inteiro

    **Job Information**: Job Family **Sales and Marketing** *** Work Arrangement **Flexible Work Setup** *** City **Colombo** *** State/Province **Colombo** *** Country **Sri Lanka** *** **Your new path to global success awaits you.** Envision an opportunity that not only propels your sales career to new heights but also provides you with an...


  • Colombo, Brasil Chemonics International Inc. - USAID (FEWS NET) Tempo inteiro

    **Posted date** - 11th December, 2024 **Last date to apply** - 20th December, 2024 **Country** - Srilanka **Locations** - Colombo **Category** - Development Sector **Type** - Full Time **Position** - 1 - Asia region: Afghanistan, Burma, Nepal, Sri Lanka and Pakistan. We are looking for individuals who have a passion for making a difference in the...