Principal, Relationship Management

3 semanas atrás

Sao Paulo, Brasil BNY Mellon Tempo inteiro

Overview

**Who we are**:
**What we do**:
Asset Servicing powers the investment process for clients. We turn data into insights to help clients make more informed decisions; and enable access to capital markets and liquidity solutions, driving investment outcomes. We run their operations, delivering efficiency and scale on a resilient platform; core capabilities include global custody, fund accounting, integrated middle-office solutions, and transfer agency services. Through an open, modular network, we collaborate with leading providers to integrate best-in-class solutions, offering clients choice and flexibility. Asset Servicing clients are some of the world’s largest and most sophisticated asset managers and asset owners, including banks, corporations, mutual funds, sovereign wealth funds and pensions.
The Digital organization sets the direction for BNY Mellon’s digital future and drives investments in our digital capabilities, including data management, analytics, artificial intelligence, machine learning and robotics.
In 2020, Digital was combined with Asset Servicing to accelerate the business’ digital and data transformation, and to ensure it is future ready and positioned to support clients’ changing priorities and needs.

**Team & Role Responsibilities**:
Relationship Management - Independently develops the strategic plan for managing and growing existing client relationships, with a focus on revenue retention. Identifies opportunities to evolve client business for incremental account growth. Serves in a consultative role to the client, advising on the best way to achieve short
- and long
- term strategic objectives. From a global, bank-wide perspective, assigned to core, small to moderately-sized clients of limited complexity, often with a local or regional focus. Has developed core understanding of the business, its strategy and its products/services. May assist a more senior Relationship Manager on large or complex accounts to gain additional breadth/depth of knowledge. Is the clients advocate and may serve as the ultimate escalation point for client satisfaction. Consult with clients on their strategic vision and how the firm can help them achieve that vision. Promote firm services/product offerings that solve client challenges and achieve account growth. Research client issues and bring to resolution. May be assigned as owner/expert of a particular process or product. Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction ensuring continued satisfaction and strategic alignment with firm services/product offerings. Continually evaluate client needs and ensure sustained client engagement. Develop, track and report on relationship strategy/results for assigned client portfolio. Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams. Keep abreast of client account activity occurring throughout the firm and may serve as the ultimate escalation point for client satisfaction. Conduct service review meetings and assist in client training, sharing of market information/experience. May assist with prospecting new clients in a similar industry or segment of existing clients. May work with other Relationship Managers and/or marshal firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and to proactively inform clients of industry developments or firm thought leadership. Ensures client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.) In some regional/local markets may manage relationships with regulators directly. Research and analyze the business environment of assigned clients, industry trends and competitor services/ offerings. No direct reports. Provide guidance to less experienced Relationship Managers as needed. Responsible for achievement of organic, incremental growth (revenue, asset) goals within assigned client portfolio. Manages overall relationship profitability of core, small to moderately-sized clients. Continues to receive advice and coaching from senior team members/management.

Spanish Fluency Required
Portuguese Fluency Preferred
English Fluency Required
25% travel Required
Bachelor’s degree or the equivalent combination of education and experience is required.
Financial Services experience with a particular client type or product (Hedge, Pension, etc.) preferred as is prior experience in Relationship Management, Client Services or Account Management.
Applicable local/regional licenses or certifications as required by the business.
As global firm, bi-lingual capabilities are helpful as is an understanding of local/cultural nuances important for client trust.

**Employer Description**:

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