Crypto Customer Success Specialist
Há 2 dias
Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
**Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond to comments and community member queries in a timely manner
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Work with the team to improve the server and community experience, increase engagement and activity
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Assist with other matters relevant to the role, as provided by Token Metrics
- Identify & remove spam, scammers, and inappropriate content from our Discord server
**Requirements**:
- Familiarity with CRM systems Preferably Intercom
- Ability to navigate community management tools Like Telegram, Discord
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Token Metrics helps crypto investors build profitable portfolios using artificial intelligence-based crypto indices, rankings, and price predictions.
Token Metrics has a diverse set of customers, from retail investors and traders to crypto fund managers, in more than 50 countries.
-
Crypto Script Writer
Há 3 dias
Rondônia, Brasil Token Metrics Tempo inteiroWe are looking to hire a talented and experienced Crypto Script Writer for our partner who will serve as the narrative architect, crafting daily scripts that make complex crypto topics relatable and understandable for a diverse audience. Your mission is to fuel our partner channel with high-quality, engaging, and educational content that drives viewer...
-
Web Support Technician
Há 2 dias
Rondônia, Brasil InnoCraft Tempo inteiroJob description We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. We are the creators of Matomo, the leading open source web analytics solution that gives people full control of their data and built-in privacy. If you love solving tech problems with passion for customers and enjoy...
-
Customer Service Representative
Há 2 dias
Rondônia, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Customer Service Representative
Há 2 dias
Rondônia, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Customer Service Representative
Há 2 dias
Rondônia, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Customer Service Ambassador for Blockchain Operations
1 semana atrás
Rondônia, Brasil Binance Tempo inteiroBinance is a leading global blockchain ecosystem, renowned for its cutting-edge technology and user-centric approach.We pride ourselves on providing industry-leading security, transparency, and an unmatched portfolio of digital-asset products to over 230 million people in 100+ countries.Our offerings range from trading and finance to education, research,...
-
Customer Service Expert
Há 13 horas
Rondônia, Brasil Sugarcrm Tempo inteiroAbout SugarCRMAt the forefront of Customer Relationship Management (CRM) software, we empower businesses to succeed by providing innovative solutions.Our platform has been the backbone of sales, marketing, and customer service teams for over two decades.We are a global organization comprised of passionate individuals who share a common mission and values.We...
-
German Payroll Specialist
Há 2 dias
Rondônia, Brasil iiPAY Tempo inteiroAre you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build...
-
Rondônia, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Social Media Specialist
Há 2 dias
Rondônia, Brasil TextMagic Tempo inteiroTextmagic is seeking an experienced and creative **social media specialist **with an audience-first mindset to join our team. As our social media specialist, you will be responsible for developing and implementing our social media strategy to increase brand awareness, online presence, and the number and quality of leads for our main...
-
Senior Retail Sales Ambassador
Há 2 horas
Rondônia, Brasil Autozone Tempo inteiroAt AutoZone, our Full-Time Senior Retail Sales Associate is a key driver of sales success. This role requires providing exceptional customer service that exceeds expectations and delivers a WOW Customer Experience.Key ResponsibilitiesDeliver outstanding customer serviceSustain a productive work environmentAs a Senior Retail Sales Associate, you will be...
-
Binance Accelerator Program
Há 2 dias
Rondônia, Brasil Binance Tempo inteiroBinance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...
-
Client Solutions Specialist
Há 3 dias
Rondônia, Brasil Language Inspired Tempo inteiro**About the role**: To strengthen our global team, we are seeking a **Client Solutions Specialist** with a robust background in language services and technologies, combined with a proactive, hands-on approach. In this role, you will take charge of the technical aspects involved in developing and delivering innovative solutions tailored to meet the diverse...
-
Quality Assurance Specialist
Há 13 horas
Rondônia, Brasil Lubrizol Corporation Tempo inteiroAbout Lubrizol CorporationWe are a dynamic and innovative company that is continually learning and evolving. Our passion for delivering exceptional results drives our success, not only for our organization but also for those who rely on us daily: our employees, customers, and communities.As a diverse global team, we work together to achieve our goals. We are...
-
Student Success Manager
Há 3 dias
Rondônia, Brasil Paradox Tempo inteiro**Wait a minute.** **Deep inside you are looking for a new adventure with** - ** Freedom**: feeling free to work remotely or hybrid and being trusted to deliver - ** Ambition**: growing up surrounded by smart colleagues driven to create something big - ** Impact**: contributing to transform people lives at scale and feel your own impact in the...
-
Online Reputation Management Specialist
Há 3 dias
Rondônia, Brasil HeadX Tempo inteiro**Location**: No location restrictions, we hire remotely worldwide, Overlap with Eastern Europe time zone. **Language**: We operate internally and externally in English (US) **Hours**:40 hours per week for full-time. **Level**:Mid - Senior (2-6 years) **The Opportunity**: Hi! We're one of the Fastest-Growing Direct-to-Consumer eCommerce startups in the...
-
Support Specialist
Há 3 dias
Rondônia, Brasil SugarCRM Tempo inteiro**About SugarCRM** **_ From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and...
-
SEO Specialist
Há 3 dias
Rondônia, Brasil Unlimit Tempo inteiro**_About Unlimit_** - Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in...
-
Commercial Product Manager
Há 4 dias
Rondônia, Brasil Ionic Partners Tempo inteiroAre you a high-performing Product Manager expert with a passion for driving product excellence? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around the world? If so, then keep reading Sparkrock helps social benefit organizations like nonprofits, school boards, and government agencies to reach their...
-
Guide Community Specialist
Há 2 dias
Rondônia, Brasil ToursByLocals Tempo inteiroToursByLocals is an online travel marketplace; our platform connects discerning travellers in search of customized, private tours with handpicked tour guides, providing meaningful and memorable travel experiences in over 170 countries, worldwide. We believe in keeping travel human: our global team of nearly 150 people support and engage our customers as they...