Crypto Customer Success Specialist
2 meses atrás
Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
**Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond to comments and community member queries in a timely manner
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Work with the team to improve the server and community experience, increase engagement and activity
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Assist with other matters relevant to the role, as provided by Token Metrics
- Identify & remove spam, scammers, and inappropriate content from our Discord server
**Requirements**:
- Familiarity with CRM systems Preferably Intercom
- Ability to navigate community management tools Like Telegram, Discord
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Token Metrics helps crypto investors build profitable portfolios using artificial intelligence-based crypto indices, rankings, and price predictions.
Token Metrics has a diverse set of customers, from retail investors and traders to crypto fund managers, in more than 50 countries.
-
Crypto Support Specialist
2 semanas atrás
Rondônia, Brasil Token Metrics Tempo inteiroAt Token Metrics, we're seeking a skilled Crypto Customer Support Specialist to excel in meeting the expectations of our cryptocurrency customers. Your primary responsibility will be to provide top-notch support, answering questions about our products and services, processing orders, and resolving customer complaints in a timely and professional manner.To...
-
Crypto Content Creator
2 semanas atrás
Rondônia, Brasil Token Metrics Tempo inteiroWe are seeking a talented Crypto Content Creator to join our team at Token Metrics. As a Crypto Content Creator, you will be responsible for crafting engaging and educational content that drives viewer retention and educates the masses about crypto, markets, and economics.Your mission will be to fuel our partner channel with high-quality, captivating, and...
-
Global Head of Customer Support
2 semanas atrás
Rondônia, Brasil OnHires Tempo inteiro**About Company** The company is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. It specializes in B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers. **Job...
-
Customer Service Representative
2 semanas atrás
Rondônia, Brasil Binance Tempo inteiroBinance, the leading global blockchain ecosystem and cryptocurrency infrastructure provider, is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing business, you will play a vital role in ensuring our users receive excellent quality, fast response times, and accurate information.Responsibilities...
-
Web Support Technician
2 meses atrás
Rondônia, Brasil InnoCraft Tempo inteiroJob description We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. We are the creators of Matomo, the leading open source web analytics solution that gives people full control of their data and built-in privacy. If you love solving tech problems with passion for customers and enjoy...
-
Customer Service Representative
2 semanas atrás
Rondônia, Brasil Binance Tempo inteiroBinance is a leading global blockchain ecosystem and cryptocurrency infrastructure provider. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.We are seeking a skilled Customer Service Representative to join our team. As the frontlines of the P2P market, you will be responsible for:Key Responsibilities:- Arbitrate...
-
Customer Service Representative
2 meses atrás
Rondônia, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Customer Service Representative
2 meses atrás
Rondônia, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Customer Service Representative
2 meses atrás
Rondônia, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Student Success Manager
2 semanas atrás
Rondônia, Brasil Paradox Tempo inteiroTransform Lives Through EducationAt Paradox, we're on a mission to empower individuals and organizations to achieve their true ambitions. As our Student Success Manager, you'll play a vital role in ensuring the overall satisfaction, engagement, and success of our students.Your primary focus will be on providing support and guidance to enhance the student...
-
Customer Support Professional
Há 6 dias
Rondônia, Brasil Sugarcrm Tempo inteiro**About SugarCRM**We are a global leader in customer relationship management, offering a unique platform that helps businesses connect with their customers. As a Support Specialist, you will play a crucial role in delivering world-class support to our customers and partners.**Key Responsibilities:**Create lasting relationships with customers by providing...
-
Accelerator Program Specialist
2 semanas atrás
Rondônia, Brasil Binance Tempo inteiroBinance is a global blockchain company behind the world's largest digital asset exchange by trading volume and users. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.We're looking for a talented individual to join our team and contribute to the crypto-currency revolution that's changing the world.**About the Binance...
-
Quality Assurance Specialist
2 semanas atrás
Rondônia, Brasil Lubrizol Corporation Tempo inteiroAbout LubrizolMain purpose of the job:Performing quality inspections of intermediate and finished products.Ensuring compliance with quality standards and regulations.Verifying production documents for accuracy and completeness.Professional requirements:Secondary education completed.Previous experience in a similar position is not mandatory, but experience as...
-
German Payroll Specialist
2 meses atrás
Rondônia, Brasil iiPAY Tempo inteiroAre you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build...
-
Accelerator Program Specialist
2 semanas atrás
Rondônia, Brasil Binance Tempo inteiroBinance is a leading global blockchain ecosystem and cryptocurrency infrastructure provider with a suite of financial products, including the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. We're looking for talented individuals to join our team and be part of a fast-paced,...
-
Vip & Institutional Sales Manager - Cee Region
2 meses atrás
Rondônia, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Voice Core Specialist
1 semana atrás
Rondônia, Brasil Vodafone Tempo inteiro**Your role:**We are seeking an experienced professional to join our team as a Voice Core Specialist. In this position, you will be responsible for IR.21/IR.85 roaming configurations for several OpCos/customers. Your daily tasks will include verifying and testing the performance of system information related to the Voice and Data Mobile roaming system.**Your...
-
Social Media Specialist
2 semanas atrás
Rondônia, Brasil TextMagic Tempo inteiroTextmagic is seeking an experienced and creative **social media specialist **with an audience-first mindset to join our team. As our social media specialist, you will be responsible for developing and implementing our social media strategy to increase brand awareness, online presence, and the number and quality of leads for our main...
-
Rondônia, Brasil Binance Tempo inteiroAbout the RoleBecome a key player in Binance's social media and community presence by developing and executing integrated marketing campaigns and product launches from a social media perspective.Key Responsibilities:Contribute to strategy and execution of integrated marketing campaigns and product launchesDesign, execute, and lead large community activation...
-
Customer Support Agent with French and English
2 meses atrás
Rondônia, Brasil Genesis Tempo inteiroWe are currently seeking a **Customer Support Agent** for a full-time contract position from **October** to **February**. **Our client is a global leader** in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to **500,000 personalized products daily**, reaching millions of customers through **20+ of our own...