Aircraft Maintenance Analyst

3 semanas atrás

Sao Paulo, Brasil Jet Support Services, Inc. Tempo inteiro

**About JSSI**
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets, and helicopters across the globe and serves customers through an infrastructure of certified technical advisors and providing maintenance tracking software (Traxxall and SierraTrax). JSSI leverages this technical knowledge, experience, buying power, and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out.

Traxxall is seeking a well-qualified Aircraft Maintenance Analyst to be based in Brazil.

**Essential Duties and Responsibilities**:

- Provide accurate feedback on deficiencies and enhancements in the Traxxall Application to the Development team
- Ensure that customer maintenance compliance records and other data are updated promptly and accurately
- Coordinate and cultivate positive relationships and communications with all external and internal business units to ensure efficient integration and deployment of Customer maintenance requirements and to enhance the customer experience.
- Coordinate with repair facilities to ensure the timely and accurate updating of Traxxall from supplied maintenance documentation
- Conduct routine, professional communication (both written and verbal) to ensure continued customer satisfaction and support customers in all aspects of their operation as it applies to Traxxall.
- Provide research and assistance to the customer of the applicable OEM maintenance program requirements
- Exercise sound judgment while maintaining the highest levels of customer service. Customer support is always the AMA number one priority.
- Check each assigned aircraft for update files in the Admin/Aircraft page and review/complete updates as required
- Review files that have already been complied with by customers for correctness and accuracy
- Perform compliance updates on files that have not been complied with by customers
- Review faxes from customers and provide support as necessary
- Communicate all actions performed by the analyst with the customer
- Review all newly enrolled aircraft that have been assigned for accuracy against enrollment documentation
- Provide customer assistance in resolving any issues found during the enrollment process utilizing the Quality Control Findings Report (QCFR)
- Perform research in OEM maintenance manuals to correctly identify deficiencies in enrollment data.
- Read, understand and disposition regulatory and OEM bulletins and directives
- Work with Core team to create, improve and modify the Traxxall cores
- Update SalesForce enrollment projects to accurately reflect enrollment metrics
- Update TaskRay to accurately reflect the work hours spent on enrollment projects
- Perform all other tasks directed by manager/supervisor in a timely and accurate manner

**Education and Experience**:

- Minimum of 10 years of aviation maintenance experience including exposure to Logs and Records or 4 a year degree, from an accredited university, in an equivalent degree program
- Intermediate to advanced level of experience using MS Excel
- Ability to parse data from large complex MS Excel workbooks
- High School Diploma or equivalent (required)
- 2 Year degree from an accredited university or trade school (preferred)
- FAA Airframe and Powerplant Certification (preferred)

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