IT Analyst

7 meses atrás

Porto Alegre, Brasil Marel Tempo inteiro

Because of internal growth within our Innovation team, we are looking forward to meeting you as our new:
**Local IT Support**

**About the job**

Local Support provides first tier IT support and (mobile) and device management for the internal team members at Marel.

**Main responsibilities**:

- Responsible for solving incidents and service requests in time and quality
- Answers Topdesk calls and supports internal customers with their request/issue
- Deliver input to drive problem management process
- Prepare, configure and deploy client systems via SCCM, including the updates
- Maintain the IT Asset rotation for decommissioned assets
- Maintain system setup and deployment records as needed regarding system configuration
- Taking turn as regional Dispatcher on rotating basis
- Entering and maintaining IT Assets
- Transfer customer data from one machine to the next
- Preparing, configuring and deploying mobile devices including iPhones and iPads. If needed, support internal customer when there are issues with the mobile phone (android/ios)
- Responsible for incidents, ensuring that they are resolved at higher tiers and will follow up with the user and/or document solutions
- Ensure the customer is satisfied with the solution before closing the ticket
- Answer all incoming calls in a timely manner
- Review and update Service Desk documentation including knowledge-based articles, handouts or other information including participating in company presentations
- Perform regimented items that are pre-defined and documented by upper tiers
- Second line support; install printers, basic active directories (AD) changes, user account management
- Perform consignment shifts, to guarantee availability of support

**Requirements**:

- Intermediate vocational education (MBO) or associate Degree in Information Technology or 2 years equivalent experience required
- Education, Knowledge, and Experience
- Intermediate vocational education (MBO) or associate Degree in Information Technology or 2 years equivalent experience required
- Basic knowledge of PC hardware, software and network troubleshooting skills required
- Knowledge and experience with Topdesk
- Knowledge and experience with Android and ios related multimedia devices
- Proficient in windows 7/8/10
- Strong discipline with asset management
- Preferred: MCSE, A+/Net + or equivalent

**We offer**

Marel is ambitious and aims to improve its operational and financial performance continuously while targeting 12% average annual growth.

Our values Unity, Excellence and Innovation summarize what we stand for and represent our way of working. We are united in our success; professional, but informal cooperation and teamwork across borders and disciplines to achieve the optimal result for the company as a whole. Innovation is at the heart of what we do; we constantly ask you to challenge the status quo and help us to optimizing processes, systems and tools. Excellence is what sets us apart; this position is ideally suited to really have an impact and contribute to the success of the company.

**Marel is committed to be an Equal Opportunity Employer**

**Contact information**

For more information about the position, you can contact Jessica Maso.

LI-Hybrid

LI-JM1

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