Information Systems Technician Ii

3 semanas atrás


Rio de Janeiro, Brasil World Health Organization Tempo inteiro

**Grade**: G7

**Contractual Arrangement**: Fixed-term appointment

**Contract Duration (Years, Months, Days)**: One year, First year probationary period. Post of limited duration

**Job Posting**: May 6, 2024, 3:31:12 PM

**Closing Date**: May 27, 2024, 4:59:00 PM

**Primary Location**: Brazil-Rio de Janeiro

**Organization**: Pan American Foot-and-Mouth Disease Center

**Schedule**: Full-time


**OBJECTIVE OF THE OFFICE/DEPARTMENT**

**This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)**

PAHO Country Offices are responsible for ensuring that the Pan American Health Organization / World Health Organization (PAHO/WHO) country program of technical cooperation and its country presence provides adequate support to the national health development process and, at the same time, enables the country/ies to shape the subregional, regional and global health agendas. The PAHO/WHO Country Office is the basic organizational unit for technical cooperation within the country/ies, drawing on PAHO/WHO resources from all levels and all parts of the Organization.

**DESCRIPTION OF DUTIES**

Under the general supervision of the Director, Information Technology Services (ITS), and the direct supervision of the Administrator, PANAFTOSA, the incumbent is responsible for, but not necessarily limited to, the following assigned duties:
a) Plan, develop, implement and manage information systems, in accordance with the Organization’s rules, regulations, policies, standards, procedures and practices for information systems and telecommunications operations;
b) Provide Tier 1 IT support and ensure that the Office’s day-to-day infrastructure and telecommunications operations are efficiently and effectively managed to guarantee a consistent level of customer service;
c) Lead projects for the expansion of information systems (IT) services in the Office; prepare technical reports of prospective projects including performing technical cost-benefit analyses in order to propose the best solution to meet the requirements;
d) Implement, disseminate and enforce the methodology of Systems Development and Organizational Management in accordance with PAHO IT Enterprise Architecture Principles; identify projects and conduct feasibility studies of IT to support compliance with the organization's strategic management systems;
e) Conduct analyses of organizational processes and needs and propose viable information systems solutions;
f) Coordinate, supervise and verify the optimal performance of the Internet links of the Office. Monitor compliance with Service Level Agreements (SLAs) offered by Internet Services Providers (ISPs). Ensure that the Internet Service Provider provides the contracted bandwidth, evaluate utilization and recommend required improvements according to the Office needs and following the criteria established by the Department of Information Technology (ITS).

g) Support the implementation of the PAHO Management Information System (PMIS) and provide on-going support on an as-needed basis;
h) Provide technical support on development and implementation of virtual collaboration, and Information Systems, for technical and administrative areas using the latest information and communication technologies, such as web, intranet, distant learning, social media, and social networking platforms;
i) Develop and implement business continuity plans for IT, ensure risk mitigation for all IT projects and services; ensure that all servers connected to the network are located in one secure location and are under the appropriate internal controls, including the organization and storage of network documentation, systems, projects and resources;
j) Ensure a backup plan for all data and information that meets the minimum backup requirements as established by policy for Representations and Centers and in accordance with the Organization’s standards;
k) Ensure that both hardware and software are properly configured for current and new network equipment such as network cables, switches, hubs, routers, access points, servers, printers, desktop PCs etc.;
l) Manage the implementation, maintenance and enhancement of all IT security measures as per Information Technology Services (ITS) and Information Security Officer requirements and recommendations;
m) Manage corporate IT equipment (servers, computers, UPS, network equipment, mobile devices, etc.) and essential software management tools in coordination with the Information Technology Department (ITS) of the Headquarters Office in Washington, DC;
n) Ensure the implementation of IT systems or network expansion, as per strategic expansion/development plans led by ITS, ensure that the device configuration complies with the standards established by ITS;
o) Manage the licenses being used at the Office, ensuring that all software being used on the Organization’s computers is supported by a current license held by ITS or lo


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