Operations Manager
4 semanas atrás
Location: On-site at client offices in Brazil (specific location will be disclosed at interview stage) Industry: iGaming/Sports Betting
Employment Type: Full-time, On-site
Relocation: Candidates must be willing to relocate
About the Role
We're seeking an experienced Operations Manager to lead and optimize operations for an expanding iGaming project in Brazil. This is a hands-on leadership role where you'll build and scale operational processes while ensuring excellence in service delivery.
Key Responsibilities
- Oversee day-to-day operations across multiple departments including customer service, payments, and platform management
- Develop and implement operational strategies, policies, and procedures
- Monitor KPIs and performance metrics to drive continuous improvement
- Ensure compliance with local regulations and industry standards
- Manage vendor relationships and third-party service providers
- Lead cross-functional teams and foster a high-performance culture
- Identify operational risks and implement mitigation strategies
- Coordinate with product and tech teams to optimize platform performance
- Drive operational efficiency and cost optimization initiatives
Requirements
- Minimum 4 years of operations management experience in the iGaming industry
- Deep understanding of sports betting, casino operations, and online gaming platforms
- Proven track record of scaling operations in fast-growing environments
- Strong analytical skills with experience in data-driven decision making
- Fluent in Portuguese and English (written and spoken)
- French language skills are a strong advantage
- Experience with payment processing, fraud prevention, and responsible gaming
- Excellent leadership and stakeholder management abilities
- Bachelor's degree in Business Administration, Management, or related field
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