SEO Customer Support Specialist

This a Full Remote job, the offer is available from: Brazil, Colombia, Canada

Fully Remote- work from anywhere

Timezone- EST or CST

Please upload your resume in English

Hi, we're Search Atlas We're a rapidly growing SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results.

We're looking for an SEO Customer Support Specialist to help us propel our growth. In this role, you'll be the bridge between our clients and our platform, testing product features, solving technical challenges, and ensuring every customer has a seamless and successful experience with Search Atlas. If you excel at combining SEO knowledge, technical skills, and customer service expertise, this role is for you.

Responsibilities

- Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more.
- Communicating with clients on live chat/our virtual office to help solve problems and answer questions.
- Develop and apply testing processes for new and existing products to meet client needs.
- Leading product demos and customer onboarding calls with clients.
- Discuss product issues with the team.

Requirements

- Keep up with a fast moving team that's constantly building new products and features.
- Proven experience in a customer success or client services role, preferably within a SaaS or technology environment.
- Solid understanding of SEO principles and practices
- Strong technical aptitude and the ability to quickly learn new software.
- Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts.
- Ability to create engaging and informative training materials, including Loom video tutorials.
- Proactive problem-solving skills and a passion for helping customers succeed.
- Fluent in written and verbal English.

Salary & Benefits

- $2000 per month/depending on your location and skills/experience
- 15 Days Paid Time Off + Christmas Day + New Year's Day Paid Off

Our Recruitment Process

- Step 1: Initial screening call with our recruitment team
- Step 2: Assessment to showcase your skills (if applicable)
- Step 3: Final interview with our Hiring Manager
- Step 4: Offer extended

Life at Search Atlas Group

We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture—no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn't mean disconnected work.

Here's a look into our core values:

1. Collaborative & Engaged: We're a tight-knit team that supports each other and shares knowledge.
2. Excellence Driven: We aim for the highest standards, always raising the bar.
3. Self-Starter Mentality: We take initiative and problem-solve independently.
4. Innovative: We embrace change, experiment, and think outside the box.
5. Student Mentality: We learn from our mistakes and constantly evolve.

Why Join Us?
We're proud of the recognition we've received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:

- 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
- Nevada's Top Workplaces - #1 Small Business, Best New Ideas
- Best Start-Up Agency (U.S. Search Awards)
- Top B2B Companies (Clutch)
- Inc's On The Rise and Best Places to Work (Inc. Magazine)
- Great Place to Work Certified (Great Place to Work)

These awards reflect the hard work, dedication, and passion of our entire team, and we'd love for you to be a part of it

Want to hear more? Here is our Founder, Manick on why you should work with us at Search Atlas.

This offer from "Search Atlas" has been enriched by Jobgether.com and got a 75% flex score.

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