Global Mobility Service Manager

3 semanas atrás

São Paulo, Brasil Keeta Tempo inteiro

1. Operational Execution & Compliance

- Process Management/redesign: Independently handle end-to-end mobility lifecycle processes. Develop "as-is" → "to-be" process maps under guidance to gain efficiency
- Governance Integration: Implement risk-based governance triggers into daily workflows (e.g., automated expiry alerts).
- Compliance Monitoring: Track regulatory changes and implement risk-mitigation protocols for home and host country visa immigration, tax, social security, compensation benefits compliance.
- Reporting: Prepare monthly compliance dashboards for leadership review.

2. Change Management Support

- Stakeholder Coordination: Partner with HRBPs, Tax, legal and Payroll teams to operationalize mobility policy updates.
- Adoption Execution: Roll out communication plans (FAQs, training) for process changes and address employee resistance.
- Feedback Implementation: Gather assignee input to refine support resources (onboarding kits, digital guides).

3. Digital & Data-Driven Operations

- Tool Utilization: Leverage mobility platform to automate process, assignee interfaces, expense tracking, and document collection.
- Process Analytics: Monitor assignment costs/compliance metrics to identify execution bottlenecks.
- Dashboard Maintenance: Update real-time reports on case statuses and SLA adherence.

4. Employee Experience & Support

- Primary Contact: Resolve complex mobility inquiries independently for assignees and business travellers.
- Vendor Coordination: Manage immigration lawyers/relocation services in priority regions (China, Brazil, Middle East).
- Resource Development: Maintain self-service tools for common relocation scenarios.

- Bachelor’s degree in HR, Business, or related field.
- 3-5 years in global mobility operations with hands-on lifecycle process execution
- Fluent in English plus mandarin preferred
- GMS (Global Mobility Specialist) or process automation credentials preferred.
- Proven ability to manage operational workflows with minimal supervision, support policy rollouts, address team resistance, execute communication plans

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