Customer Service

4 semanas atrás


Brasil Wiser Corp Tempo inteiro

Vaga: Customer Service - (Inglês avançado ou fluente)

Estamos em busca de um(a) Customer Service para atuar em um ambiente dinâmico, inovador e 100% remoto

Você será o ponto de contato central entre a empresa e os times externos (call center e parceiros de IA ), garantindo qualidade nas respostas, melhoria contínua da experiência do cliente e eficiência nos processos de atendimento.

Principais Responsabilidades:

- Monitorar atendimentos via e-mail (tickets, respostas automáticas e manuais);

- Identificar falhas nos processos de IA de atendimento e propor melhorias;

- Realizar reuniões semanais com os times internos e externos;

- Analisar métricas de performance (refund, tempo de resposta, satisfação do cliente, etc.);

- Ajustar e revisar templates de e-mails e comunicações;

- Mapear oportunidades de automação e otimização dos fluxos;

- Garantir que a experiência do cliente seja encantadora em todos os pontos de contato.

Requisitos:

- Experiência prévia em atendimento ao cliente / suporte;

- Inglês avançado (leitura e escrita);

- Boa capacidade analítica e visão estratégica;

- Familiaridade com ferramentas de suporte (Helpdesk / CRM);

- Perfil proativo, organizado e orientado a resultados;

- Diferencial: experiência com IA aplicada ao atendimento.

Remuneração e Crescimento:

- Salário fixo + bonificação por desempenho;

- Possibilidade de escala salarial conforme resultados sustentáveis e performance.

Modelo de Trabalho:

- Regime PJ;

- 100% remoto.


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