Telesales Consultant
1 semana atrás
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast‑paced and dynamic environment enables smart, self‑driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Business Unit & Function
Business Unit: DCM Distribution
Function: Call Center / Contact Center
Discovery – Connect
Job Description
- Identifying sales opportunities.
- Answering inbound calls timeously and making required outbound calls.
- Co‑ordination of own administration.
- Identifying sales opportunities.
- Maintaining accurate details and statistics of all queries.
Key Purpose
This position is based in the KZN Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.
- Achieve Sales target
- Communication to members telephonically via fax and e‑mail
- Attending to general administration
- Conduct Financial Needs Analysis
- Achieve quality target
- Overcome objectionsAdhering to service level agreements
Personal attributes and skills
- Target Driven
- Team Player
- Goal orientated
- Self motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
- Matric
- At least 1 year sales experience, preferably in an outbound telesales environment
- Minimum 1 year health product knowledge, Discovery Health knowledge is an advantage
- PC literacy, email, word, excel
- Tertiary qualification an advantage
- NQF5 and RE5 qualification
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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