Production Support Engineer
Há 1 dia
Brasília, Federal District, Brasil
Softensity Inc
Tempo integral
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We’re Hiring: Production Support Engineer
We’re looking for a
Production Support Engineer
to join a global team supporting a mission-critical enterprise platform.
Regions:
LATAM
Responsibilities
Investigate and resolve L1-L3 production incidents (mostly L3).
Troubleshoot application, data, workflow, and performance issues
Work directly with end users and provide clear, professional support
Use
Azure Portal, Application Insights, Log Analytics, Azure Monitor, and other monitoring/diagnostic tools
to investigate and resolve issues
Write and execute
SQL queries
for data validation, troubleshooting, investigation, and root cause analysis
Manage incidents through Jira / ITSM platforms
Collaborate with development teams on complex issues and root cause analysis
Contribute to AI-driven troubleshooting and automation initiatives
Requirements
4+ years of Production Support / Application Support experience
Strong troubleshooting and analytical skills
Experience supporting enterprise web applications
SQL experience , including querying data for troubleshooting, validation, and investigation
Hands-on experience with
Application Insights, Log Analytics, and monitoring tools , preferably
Azure monitor.
Experience with Azure or another cloud platform
Understanding of APIs, microservices, and application environments
Excellent communication and customer-service skills
Strong ownership, initiative, and problem-solving mindset
⭐
Nice to have:
Python, AI tools, automation, GitHub Actions, Power Automate, Logic Apps, or RAG concepts.