Production Support Engineer

Há 1 dia

Brasília, Federal District, Brasil Softensity Inc Tempo integral
We’re Hiring: Production Support Engineer We’re looking for a Production Support Engineer to join a global team supporting a mission-critical enterprise platform. Regions: LATAM Responsibilities Investigate and resolve L1-L3 production incidents (mostly L3). Troubleshoot application, data, workflow, and performance issues Work directly with end users and provide clear, professional support Use Azure Portal, Application Insights, Log Analytics, Azure Monitor, and other monitoring/diagnostic tools to investigate and resolve issues Write and execute SQL queries for data validation, troubleshooting, investigation, and root cause analysis Manage incidents through Jira / ITSM platforms Collaborate with development teams on complex issues and root cause analysis Contribute to AI-driven troubleshooting and automation initiatives Requirements 4+ years of Production Support / Application Support experience Strong troubleshooting and analytical skills Experience supporting enterprise web applications SQL experience , including querying data for troubleshooting, validation, and investigation Hands-on experience with Application Insights, Log Analytics, and monitoring tools , preferably Azure monitor. Experience with Azure or another cloud platform Understanding of APIs, microservices, and application environments Excellent communication and customer-service skills Strong ownership, initiative, and problem-solving mindset ⭐ Nice to have: Python, AI tools, automation, GitHub Actions, Power Automate, Logic Apps, or RAG concepts.