Information Technology Support Technician

2 semanas atrás

Jundiaí, Brasil TECEZE Tempo inteiro

Hi,
Looking for IT Support Technician at Jundiai, Brazil
IT Support Technician
Location : Jundiai, Brazil
Job Description:
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Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
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Basics knowledge / understanding of assigning switch ports to specific VLANs
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Patch phone ports to switch as needed
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Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
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Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
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Troubleshoot and replace network switch chassis blades when required
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Good to have understanding of any Data Center Infrastructure Management Application
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A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
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Basic Knowledge of Monitoring tools such as Solarwinds, etc...
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Networking and Operating System basics
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Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
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Basic knowledge about Hardware like Servers, Storage devices
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Knowledge to understand Monitoring Tool outcome
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Basic knowledge of ITSM tool preferably ServiceNow
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Basic knowledge Backup technologies preferably EMC Avamar
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Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
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Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
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Experience in SLA base environment
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Knowledge on Server Performance monitoring preferred

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