Jira Architect

Senior CMDB & Automation Engineer (Contractor – PJ)

Location: Brazil (Remote)

Engagement Type: Short-term project (flexible dedication)

About the Opportunity

Our client is looking for a Senior CMDB & Automation Engineer to lead a high-impact project focused on the strategic redesign and implementation of a Configuration Management Database (CMDB) within the Jira Service Management (JSM) ecosystem.

This project requires a hands-on technical consultant capable of architecting the future state of the configuration management practice, enhancing operational stability, and reinforcing the organization’s security posture. The consultant will deliver a sustainable, automated, and high-integrity CMDB that provides real-time, accurate data visibility.

Scope of Work

This engagement follows a structured, deliverable-based approach divided into key project phases:

Phase 1: CMDB Audit & Maturity Assessment

- Conduct a comprehensive diagnostic of the existing JSM Assets environment to establish a baseline.
- Identify data quality issues, architectural limitations, and process gaps.
- Engage with key stakeholders (application owners, infrastructure, and security teams) to define essential CMDB use cases.

Phase 2: Future-State Architecture & Governance Design

- Architect a scalable, service-centric CMDB model and taxonomy within JSM Assets.
- Design and document a Governance Framework defining data ownership, roles, responsibilities, and change control processes.
- Define a data federation strategy to distinguish mastered versus federated data sources.

Phase 3: Implementation & Integration

- Execute the approved CMDB architecture within JSM, including schema and automation rule configuration.
- Engineer and implement automated, bi-directional integrations between the CMDB and key systems (e.g., Okta, Kandji, Intune) using the enterprise iPaaS.
- Review and migrate existing Okta Workflows into the iPaaS for improved governance and scalability.

Phase 4: Enablement & Handover

- Develop comprehensive documentation for integrations, data models, and governance processes.
- Build Jira dashboards to provide visibility into CMDB health and accuracy.
- Ensure the designed solution is fully documented and ready for transition to the client’s internal IT team.

Qualifications

Required Experience

- Minimum 8+ years in IT Infrastructure or related fields, with at least 4 years focused on CMDB architecture, design, and governance.
- Advanced, hands-on expertise with Jira Service Management (Assets), including schema architecture, imports, and complex IQL configuration.
- Proven experience leading end-to-end CMDB implementation or redesign projects as the primary technical architect.
- Solid understanding of ITIL principles, particularly Service Asset and Configuration Management (SACM).
- Demonstrated experience integrating external data sources into CMDB via REST APIs and iPaaS platforms.

Preferred Experience

- Prior experience with other ITSM tools (e.g., ServiceNow).
- Scripting skills (Python, Groovy, or similar).
- Professional certifications such as Atlassian ACP-JSM or ITIL v4.
- Background in fast-paced, cloud-native, or cybersecurity environments.

Why This Project?

This is a high-visibility consulting engagement where your work will directly influence the client’s operational maturity and IT best practices. The consultant will have autonomy and ownership to design and deliver a foundational data architecture that enhances scalability, security, and reliability across the organization.